I have been using their Instantio plugin and it's totally great. Having a slide-in one page checkout has to be the easiest way for customers to complete their purchase. I had some initial problems aft... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I love Themefic's plugins, especially Tourfic which I am a premium/pro user. I also love their support, which is not only profoundly professional but also fast. They resolved my issue in a matter of m... Näytä lisää
Yritys on vastannut
This is a great plugin for expanding how your contact forms work and for generating great looking PDFs that allow for repeatable content which is exactly what we needed as a travel company. The... Näytä lisää
Yritys on vastannut
Excellent support. Unfortunately I had to return the plugin because it had a bug and due to time issues I had to buy another similar plugin. But the bug has been resolved (I tested it myself, but I ha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Themefic develops WordPress plugins and themes for all kinds of businesses worldwide.
Yhteystiedot
Plot#4, Block#F, Banasree Main Road, Rampura, 1219, Dhaka, Bangladesh
- info@themefic.com
- themefic.com
4,8
Erinomainen
67 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I recently had the pleasure Exceptional Support from Tourfic - A Seamless Journey with Joynal Abedin!
I recently had the pleasure of using Themefic's "Tourfic" Tour plugin for creating my booking and travel website, and I must say it has been an outstanding experience. What truly sets them apart, however, is the remarkable support team, led by the incredibly helpful "Joynal Abedin".
From the outset, "Joynal Abedin" and the support team at Themefic have proven to be a beacon of assistance. The dedication and expertise they bring to the table have made my journey with Tourfic not only smooth but also highly enjoyable.
One of the standout features of Joynal Abedin support is his prompt responsiveness. No matter the query or concern, he consistently demonstrated a commitment to providing timely and effective solutions. It's evident that the support team values their customers' satisfaction and works tirelessly to ensure a positive user experience.
Joynal Abedin extensive knowledge of the Tourfic plugin was evident in the comprehensive and easy-to-understand guidance he provided. His assistance went beyond mere problem-solving; he took the time to explain features and functionalities, empowering me to make the most of the plugin's capabilities.
The support received was not only effective but also friendly, creating a welcoming environment for users. Joynal Abedin patience and willingness to go the extra mile set a benchmark for customer service in the tech industry.
In conclusion, Themefic's Tourfic plugin, coupled with the exceptional support from Joynal Abedin and the team, has exceeded my expectations. I wholeheartedly recommend Tourfic to anyone looking to create a booking and travel website, confident that they will receive top-notch support throughout their journey. Kudos to Joynal Abedin and the entire support team for their outstanding service!
4. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
The support team is very helpful and…
The support team is very helpful and really quick
22. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
Good support
I'm using the free version, but still the technical team helped me to fix the issue in a short period of time. I'm planning to purchase the Pro version, since the customer service is really good 👍 Thank you team
9. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
Problema en Licencia
Tenia un problema con la licencia y ha sido rapidamente contestado y muy bien atendido
3. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
I recently encountered some issues with…
I recently encountered some issues with the Tourfic Plugin on my WordPress website, and I want to express my gratitude to Joynal Abedin for providing excellent assistance in resolving the problems. Joynal’s expertise and prompt support were invaluable, and I’m now enjoying a seamless experience with the plugin. Thank you, Joynal, for your outstanding service!
10. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
Tourfic plugin with Woocommerce
I have installed Tourfic plugin with Woocommerce by youtube chanel, its works!! I now have my own Travel Agency website. The pro version was the cheapest in the market only 75 usd for starters. The support tram also very helpful. Kudos to Joynal Abedin ane his team.
25. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
Tourfic is a great plugin
Tourfic is a great plugin, and tourfic's team will always take care of their clients.
I had a few issues, but they walk me troughs the correct process and had a lot of patience with me.
Thanks everyone, keep doing it great.
31. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
The support is very good
The support is very good. The best. As for the plugin and its addons (I use the pro version), they are fabulous. Little by little they are adding new features. They also improve the existing ones. I requested improvements in an addon and they did. Great development
23. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
Great features and support on the plugin!
Great features on the plugin! Even in the free vesion. The best support I have ever came across. Thank you Joynal for you help :) I recomend this company to anyone interedted in bussiness relations.
8. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
I love Themefic's plugins
I love Themefic's plugins, especially Tourfic which I am a premium/pro user. I also love their support, which is not only profoundly professional but also fast. They resolved my issue in a matter of minutes after I sent the ticket. Highly recommended.
10. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
Exceptional Service & Stellar Product!
I recently had the pleasure of working with the Themefic team for my WordPress development needs and their Instatio Pro plugin. From the onset, it was clear that they are deeply committed to customer satisfaction and excellence.
Not only did they address all of my immediate concerns with the plugin, but they also went the extra mile to answer additional questions I had. Their responses were prompt, comprehensive, and they truly made me feel valued as a customer.
The Instatio Pro plugin itself has been a game-changer for my website. It's efficient, user-friendly, and backed by a team that genuinely cares about their users.
In an age where good customer service can be hard to come by, Themefic stands out as a beacon of excellence. I highly recommend them and their products to anyone in need of top-tier WordPress solutions.
Thank you, Themefic, for your outstanding service!
19. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
Basic fucntions are fine, but support is horrible
On a fundamental level, it is good.
The plugin is good if you are ok with a fixed UI look that does not flow with the rest of your site. it is not very customizable, at most font changes and such.
I faced an issue;
We have 5 tours, 2 of which require custom dates (e.g. 31st Jul@3am, 2nd Aug/2pm, etc) and 3 there are recurring (e.g. Mon, Wed, Fri).
For the former 3, the free version will suffice. but for the 2 which need custom dates you need to get the paid version. which I did.
And after setting it up, it did not work. Hence, I tried to get customer support to fix this issue. WHICH IS THE WORST EXPERIENCE EVER! their only concern is to close the issue you have raised, even without fixing it. responses are prolonged and their support is not very good.
if you are ok with the basic features, it is fine, but customization is horrible.
Also, the backend booking details view is not dynamic, u are not able to filter or anything. and when u export, it comes out as code, which is not usable...
the bad out weighs the good, and overall unpleasant experience. Would I recommend this? - big NO.
P.S. I'm still tossing around with their so-called support staff over email (asked for a zoom call as it was such a hassle, but was declined)
27. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Dear Jason,
We greatly appreciate your feedback and we are sorry to learn about your less-than-satisfactory experience with us.
We acknowledge your concerns and would like to take this opportunity to clarify a few points:
1. "Customizability" is indeed a broad term and interpretations can vary among users. We have made every effort to provide extensive customization options, yet we understand that our current settings may not have met all your specific requirements. Rest assured, we are constantly working towards improving this aspect with each product update.
2. As for the custom date issue, it was resolved on your staging site and we were planning to replicate the same solution on your live site once we received your approval.
3. We admit that the size of our team sometimes limits our capacity to provide immediate support. With fluctuating daily ticket volumes, support response times may vary. We regret any miscommunications that occurred and especially any instance where a support ticket may have been closed prematurely. Please accept our sincerest apologies for these oversights.
4. Regarding backend functionalities, we continually strive to enhance these as well. We maintain a live backend demo on our website so potential users can evaluate whether these features meet their requirements. We hope you were able to assess these before your purchase. As you may understand, our plugin is relatively new, at just one and a half years old, and while we strive for perfection, we understand that there are areas for improvement.
5. Due to our resources, we have clarified in our "Support Policy" that we cannot offer one-on-one video call sessions. This was part of the agreement before the purchase of our plugin.
We hope that these explanations address your concerns, and we deeply apologize for any inconveniences. Please feel free to contact us if you have any further questions or concerns.
Awesome Product, Fantastic Support
Great product, does exactly what I needed - before-and-after slider.
The three-photo slider is AWESOME!
25. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
Well worth the money, Support are amazing
This is a great plugin for expanding how your contact forms work and for generating great looking PDFs that allow for repeatable content which is exactly what we needed as a travel company.
The support from the team has been incredible, they have listened to our needs, worked out solutions, and implemented them within the plugin very quickly. All very much been appreciated.
100% recommend this plugin, totally worth the money
25. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
We are very happy with team themefic…
We are very happy with team themefic we using on tours is very beautiful, itinerarys is looking very cool, , good support, from team support,congratulations guys for good job. i recommend to our friend's
25. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
Great tour plugin with awesome support team
There are not many tour plugins available in the market which provide so many customization options as tourfic.
Their support team is excellent with prompt mail replies and solutions.
1. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
BEAF - Ultimate Before After Pro Version Conflict
The BEAF - Ultimate Before After Image Slider & Gallery works with the free version using the Enfold theme. The pro version conflicted the website and caused major issues. I found the customer service to be very unhelpful, there was no resolve and no refund on their product. Disappointing experience, would not purchase any of their plugins again.
REPLY
I don't care about the refund, its the principle. I would expect a refund on the basis that your product does not work, or is incompatible with a particular theme, regardless of the expiry date. I had to contact the developer of Enfold to find out if there was an issue who identified it to be your plugin. Thankfully it was only the pro version which affected the theme, or I would have been faced with redeveloping several pages across my website.
8. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Hello Andrew
We sincerely apologize for the inconvenience you've experienced due to our delayed response. I checked your ticket and you have raised the concern back in January. However, you did not asked us to resolve the issue rather you asked a refund directly.
We would like to share that, you bought the product on "July 8, 2022" and requested the refund in January 30 2023 which is almost 6 months after the purchase date. Our official refund policy was within 30 days of purchase. That's why we were unable to process any refund. However, our support did offered you to provide a solution but since then we never got any reply from you.
We always try to provide support to our users the best way possible and we would be more than happy to assist you with the issues you may have encountered while using our plugin. If you are still interested in a refund, please let us know and we will process it (even though it violates our refund policy).
We appreciate your understanding and patience during this time. We would be grateful if you could consider revising your review after we have resolved your concerns. Your satisfaction is our top priority, and we will do everything in our power to make sure your experience with our product is a positive one.
Please feel free to reach out to us with any further questions or concerns.
Were very helpful with our weird issue…
Were very helpful with our weird issue that was going on. Even though the issue ended up being a server conflict, they still provided assistance.
17. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
Good support
Had a problem with my plugin BEAF Pro, support responded very quickly and took care of my problem - after it was obviously a little more complex it took a little longer but now everything is running fine again. I thank the support and can only recommend Themefic.
29. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
A great plugin and great support
A great plugin and great support. Keep up the good job
13. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Themefic
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our plugin and that it's meeting your needs.
We're constantly working hard to improve our plugin and provide the best possible experience for our users, so your feedback is incredibly valuable to us. If you ever have any suggestions or feature requests, please don't hesitate to reach out to us.
Thank you again for your support, and we hope to continue providing you with a great experience.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
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Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.