I purchased a Prada gilet from their website, after 3 days of placing the order I didn't receive any updates of dispatch confirmation. After emailing them multiple times, they finally responded, sayin... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great price. Cheaper than any other site. Notified of delay in delivery with a 10 percent discount for the Inconvenience. Only downside was they sent the top without ny wrapping at all besides in the... Näytä lisää
Yritys on vastannut
Ordered a jacket, but unfortunately not in stock. Dan very helpful and fully refunded me quickly. Also offered alternative jackets in stock. Would definitely recommend and will be back again. Very... Näytä lisää
Do not use SCAMMERS PLEASE SOMEONE HELP ME, I WILL BE SUING THE DIRECTORS OF THE LTD COMPANY. Orders a pair of £400 shoes paid in full said I should receive within 1-3 working days it’s been nearl... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Men's and women's designer clothing, footwear and accessories.
Yhteystiedot
Yhdistynyt kuningaskunta
- info@theluxuriousshop.com
- theluxuriousshop.com
2,0
Välttävä
319 arvostelua
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Terrible delivery service 5 days I…bad delivery service
Terrible delivery service 5 days I waited
28. elokuuta 2021
Vastaus yritykseltä The Luxurious Shop
Hi John,
Thanks for taking the time to leave a review.
Unfortunately we had to extend our shipping times due to to us being short staffed during a very busy period for us and we did not want to disappoint anyone by delivering late. When you placed your order you were told it would be delivered within 1-4 working days on the shipping page at checkout and you proceeded to order the item knowing that it would be delivered within this time frame. You ordered on Saturday 21st August and it was delivered to you on Thursday 26th August which is the 4th working day since you ordered.
If you would like anymore help please feel free to contact us on info@theluxuriousshop.com.
Regards,
The Luxurious Shop
Very helpful when I wanted additional…
Very helpful when I wanted additional information on the item I eventually purchased. Then a slight issue when item turned up that was dealt quickly and efficiently. Will definitely buy from them again 👌
17. elokuuta 2021
Great service through all processes of…
Great service through all processes of ordering garment. Fast promp delivery service.
Will be ordering again
13. elokuuta 2021
Easy to order
Easy to order, quickly delivered. Unfortunately too small but return was simple to do
12. elokuuta 2021
Great service and delivered very…
Great service and delivered very promptly, only criticism, when spending these amounts of money, it would of been nice to get discounted or even free postage. Also the occasional discount code would make me more likely to keep spending
9. elokuuta 2021
Vastaus yritykseltä The Luxurious Shop
Hi Garry,
Thanks for your order and for the review!
We offer free postage with every UK order which includes yours. You did not pay anything for postage at all.
Regards,
The Luxurious Shop
First time ordering and it was fast…
First time ordering and it was fast delivery and be ordering again soon
8. elokuuta 2021
Brilliant customer service and speedy…
Brilliant customer service and speedy deliver when I needed some trainers in a rush for a birthday day present. Dan was able to help me return and get a new size out to my door step within 2 days!
Thanks Dan and The Luxurious Shop for your speedy services and excellent communication. I’m sure I’ll be buying a lot more for you!
6. elokuuta 2021
Ordered a top in the wrong size
Ordered a top in the wrong size, got it sent back on a Thursday and the replacement was still there by the Saturday. Quality service.
3. elokuuta 2021
Great service
Great service, I’ve ordered a couple of items that have arrived fast and they’re 100% authentic with CLG codes attached, they don’t cut labels out like other shops. Customer service is great, really good with returns too, my refund was processed within 3 days. Will use them again.
27. heinäkuuta 2021
Oma-aloitteinen arvostelu
Spot on from the order to the delivery…
Spot on from the order to the delivery best comfy shoes I have ever worn
25. heinäkuuta 2021
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE
ORDERED SOME BALENCIAGA TRAINERS FOR MY GF’s BIRTHDAY AND THEY DID NOT ARRIVE AFTER WAITING 1 WEEK, THIS RUINED MY PLANS FOR HER BDAY.
23. heinäkuuta 2021
Vastaus yritykseltä The Luxurious Shop
Hello,
Your review is slightly misleading. We shipped the trainers on time and they were on their way to you but unfortunately DHL reported the shipment as lost in transit. Out of the thousands of orders we have shipped, this is the only time this has ever happened.
You emailed us to let us know they had not arrived so we got on the phone to DHL straight away to report that they had not been delivered at which point they opened an investigation to locate the parcel. Unfortunately they could not locate it so it was declared as lost. As soon as it was declared as lost we refunded you for the total amount. We have explained to you on several occasions (and so have DHL) that this is not our fault and DHL have taken full responsibility for this.
We have done all that we can to help you in this situation. We have also provided you with a discount code to use on your next order.
If anyone reading this review would like to view the tracking to see that the order was actually shipped, the tracking number is 5397352310.
Regards,
The Luxurious Shop
Absolute quality
23. heinäkuuta 2021
very happy with my purchase and speed…
very happy with my purchase and speed at which it was delivered.
19. heinäkuuta 2021
Great customer service
15. heinäkuuta 2021
Great service ...will definitely be back
15. heinäkuuta 2021
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.