Thekeyringkingdom Arvostelua 

Vastaus yritykseltä Thekeyringkingdom

3 tuntia sitten

Hi Alison,

We're sorry to read your review. However, we believe this has been posted on the wrong business profile.

The Keyring Kingdom is an online retailer selling personalised keyrings and gifts, and we do not attend events or take bookings of the kind you've described.

We've requested that Trustpilot investigate this review, as we don't believe it relates to our business. If this was intended for another company, we'd be grateful if you could remove it so it can be left on the correct business's profile.

Kind regards,

Andrew
The Keyring Kingdom

Vastaus yritykseltä Thekeyringkingdom

1 päivä sitten

Thank you for this wonderful review. God bless

Vastaus yritykseltä Thekeyringkingdom

2 päivää sitten

Hi,

We take all feedback seriously, but unfortunately we cannot identify any order or previous contact that matches this review. If you are a genuine customer, please contact us with your order number or the name and postcode used for the purchase so we can investigate and resolve any issue.

We are always happy to help our customers, but without any identifiable order details we're unable to verify what this review relates to.

Kind regards,
Andrew
The Keyring Kingdom

Vastaus yritykseltä Thekeyringkingdom

Päivitetty 1 päivä sitten

Hi Stephen,

Thank you for bringing this to our attention, and we're genuinely sorry for the experience you've had.

After investigating your order, we've now located your return and have processed your refund. While refunds are normally issued as soon as returned items are received, it appears something unfortunately went wrong in this instance, and we sincerely apologise for that.

When we first replied to your review, we could only see the most recent correspondence, which is why we asked you to get back in touch. Having now located your order and the full details, we're pleased we've been able to resolve the matter.

We never want any customer to feel ignored, and we're sorry that this wasn't the level of service you should have received. We appreciate you giving us the opportunity to put things right and hope you'll consider updating your review to reflect the resolution.

Kind regards,

Andrew
The Keyring Kingdom

Vastaus yritykseltä Thekeyringkingdom

15.4.2026

Hi Paula,
Thank you so much for your lovely review! We're so glad you loved your keyrings — great choices too 😊
Really pleased you felt they were good value, and we can’t wait to have you back for your next order xx

Vastaus yritykseltä Thekeyringkingdom

15.4.2026

Hi Mr Lane,
Thank you for your kind words — we’re so glad the keyrings went down well as gifts! 😊
Great to hear you were happy with both the quality and communication. We really appreciate your support and look forward to seeing you again soon!

Vastaus yritykseltä Thekeyringkingdom

14.4.2026

Thanks so much for your order! We’re really glad your kid Alex loved his B-lend of keyrings — sounds like they made a great gift 😊”

Vastaus yritykseltä Thekeyringkingdom

14.4.2026

Thank you Jamie. God bless

Vastaus yritykseltä Thekeyringkingdom

9.4.2026

Hi Leanne,

We’re really sorry to hear you were disappointed with your order, especially as it was intended as a gift. We completely understand how frustrating that must have been.

Our products are novelty-style designs and not official branded items, but we appreciate that this may not have been as clear as it should have been from the listing, so we’ll take this feedback on board.


Kind regards,
Keyring Kingdom

Vastaus yritykseltä Thekeyringkingdom

9.4.2026

Hi Aidan,

We’re really sorry to hear you were disappointed with your order — that’s certainly not the experience we want for our customers.

Our keyrings are novelty-style items and are individually wrapped by hand, so there can be slight differences from product images. That said, we completely understand your concerns and will take your feedback on board, especially regarding how clearly this is shown on our website.

Kind regards,
Keyring Kingdom

Vastaus yritykseltä Thekeyringkingdom

9.4.2026

Hi Josh,

We’re really sorry to hear about your experience and the delay with your order, especially as it was intended as a gift — we completely understand how frustrating that must have been.

Delivery times can occasionally be affected by postal delays, but we appreciate that this doesn’t help when you’re waiting on an item for a specific occasion.

We’d really like to put this right for you — please contact us at support@thekeyringkingdom.com with your order details and we’ll review this for you and work towards a suitable resolution.

Kind regards,
Keyring Kingdom

Vastaus yritykseltä Thekeyringkingdom

9.4.2026

Hi Declan,

Thank you so much for your review — we really appreciate you taking the time to share your experience.

We’re especially glad to hear your order arrived quickly and that you’re happy with the products. It’s also great of you to mention your initial concerns, as we know that can be something new customers think about.

Thanks again for giving us a chance — it really means a lot to a small business like ours.

Kind regards,
Keyring Kingdom

Vastaus yritykseltä Thekeyringkingdom

9.4.2026

Hi Lisa,

We’re really sorry to hear you were disappointed with your order — that’s certainly not the experience we want for our customers.

We take product descriptions and sizing very seriously, so we’re concerned to hear your feedback and will review this to make sure everything is as clear and accurate as possible.

Kind regards,
Keyring Kingdom

Vastaus yritykseltä Thekeyringkingdom

9.4.2026

Hi,

We’re really sorry to hear about your experience and the issues you’ve described — particularly regarding the quality and sharp edges, as that’s certainly not something we want any customer to receive.

We take feedback like this very seriously and will be reviewing this internally to ensure our products meet the standards we expect.

We’re also sorry to hear you felt unable to return the items — we would have liked the opportunity to inspect and resolve this properly for you.

Kind regards,
Keyring Kingdom

Vastaus yritykseltä Thekeyringkingdom

9.4.2026

Hi,

We’re really sorry to hear you were disappointed with your order — we understand how frustrating that must be, especially when the items didn’t meet your expectations.

Our keyrings are designed as small novelty items, but we appreciate that this may not always come across clearly in product images, so we’ll take your feedback on board and review how we present this.

We’re glad to hear you liked the microphone design, but we’re sorry the others weren’t as expected.

Kind regards,
Keyring Kingdom

Vastaus yritykseltä Thekeyringkingdom

9.4.2026

Hi Scott,

Thank you for your review — we really appreciate you taking the time to share your feedback.

We’re glad to hear you were happy with the 2 designs, but we’re sorry the other keyring didn’t meet your expectations. We understand your point regarding the finish and how it appeared compared to the photos, and we’ll take this on board to improve how this is shown on our website.

Kind regards,
Keyring Kingdom

Vastaus yritykseltä Thekeyringkingdom

9.4.2026

Hi Meesha,

Thank you so much for your review — we really appreciate you taking the time to share your experience.

We’re really glad we were able to resolve the missing items quickly for you and that you’re happy with the keyrings overall.

We also appreciate your feedback regarding the size, as this helps us improve how clearly we present our products going forward.

Thanks again for your support — it really means a lot to a small business like ours.

Kind regards,
Keyring Kingdom

Vastaus yritykseltä Thekeyringkingdom

9.4.2026

Hi Kristian,

Thank you so much for your review — we really appreciate your support.

We’re glad to hear everything arrived quickly and was just as expected, and it’s great to know you’d return in the future.

Thanks again for choosing us!

Kind regards,
Keyring Kingdom

Vastaus yritykseltä Thekeyringkingdom

9.4.2026

Hi,

We’re really sorry to hear about your experience, especially regarding the incorrect item and the lack of response — that’s certainly not the level of service we aim to provide.

We understand how frustrating this must have been, particularly when some items didn’t meet your expectations. Your feedback is important to us and we’ll be reviewing this internally to ensure this doesn’t happen again.

Kind regards,
Keyring Kingdom