Theinia Arvostelua 6

UPDATE -- I did finally get a refund, but it took over a month to receive it. I have added back 2 stars as a result.
I ordered a $169 product over a month ago and have not received it. I have sent multiple messages to customer service, which is always answered by a different person who gives me different information. They have a me a measely $10 refund for the delay -- but now even when I show them that the delivery transit notes stopped 10 days ago, which means it was lost, they still continue to give me the runaround for giving me a full refund. They also refuse to give me one single person to talk to and instead every reply on this extremely long message string is answered by a different CSR, which is infuriating.
Save your money. I have no idea how their products work, but they sent me nothing and I'm out $170.

Purchased 2 devices and the gel, used for the 30 days as they suggested, theses devices are not worth the 230.00 spent to purchase they don’t provide the claimed results I’ve requested a refund and I was told I would need to pay for the shipment to be returned which I did my research after they told me this and that is there policy and also they requested that I change or delete my review about there devices, these products are all the rave only because of social media not because they produce real results

Ordered the Inia flare facial device that quit working less than a month. Customer service had no contact number, only an email address. Refused to give me an address for an even exchange, or return product for a refund. Did not honor 90 day return policy, so I am stuck with a product not functional. SCAM

I received my product and after a couple of uses it stopped working, there customer service was quick and sent out a new product which I received in less than 2weeks

The most frustrating company to get delivery information from.
A simple question re which courier they use for delivery to Australia has become a 5 day saga- Telling me they do not know which courier delivers for them in Australia..
Come on... if you are sending an order to a customer, you WILL know which courier is delivering it.
This is the most frustrating experience just to get required information (So the customer knows the best address to use for delivery- to see WHAT the delivering hours are of the courier and to see if a signature is required or if they can apply ATL without a signature)-
This provides the customer with ZERO confidence that the order will even be delivered!!

He adquirido la INIA Glow 2 y, técnicamente, el producto parece excelente. La densidad de 220 chips LED y la potencia de 105mW/cm² son especificaciones de gama alta a un precio competitivo. El manual es muy completo y el diseño inalámbrico es muy cómodo para el uso diario.
​Sin embargo, como punto de mejora para la empresa, me gustaría que fueran más trasparentes con la documentación. En su publicidad mencionan certificaciones de la FDA y CE médico, pero estas no aparecen de forma clara en el packaging ni se facilita un número de registro (como el K-number de la FDA) para verificarlas de forma externa. Para un producto de salud cutánea, esta información es vital para generar confianza total.
​Si mejoran la visibilidad de su documentación oficial y registros, serían una marca de 5 estrellas sin duda.