The Frye Company Arvostelua 

This should be ZERO stars. They charge you shipping for products that do not represent photos on their sight. Then they charge you to return the items that they falsely represented. DO NOT PURCHASE FROM THIS COMPANY.

I tried to cancel be the item shipped and the lied and said it had shipped when I had verified that shipping had not begun.

I purchased a pair of boots for my daughter for Christmas. The confirmation email was received, my money was taken and just before Christmas, I got an email saying the order was canceled for no reason. I was notified that the boots were back in stock, I placed another order. The boots came.— Wrong size. I sent the boots back. I re-ordered the size I wanted, the boots came, again wrong size. Furthermore, the boots that were sent were used and came in a beat up old box. I also I am, or should I say it was, a long time Frye Boot Customer. But no more. There are better alternatives out there. Who has the time to spend with this type of company no matter how good the boots are. The only thing I can say is that my experience with customer service was actually quite good.

I have worn Frye boots for over 20 years (a few pairs I have are that old).

The quality in recent years has gone waaaaay down and their customer service is even worse. I bought an almost $500 pair of boots that, within three months and less than ten wears, are falling apart. Originally, customer service said I could send them back for a refund even though it was beyond their 30 day return policy. As it turns out, the boots are ineligible for a return. I don’t want a replacement pair as the heel falling off seems like a design flaw. They won’t even take them back for a credit.

BEWARE! This company has become a scam!

I purchased a pair of boots from them on Black Friday. Selecting my size using their tool, it gave me a boot that does not fit.

When I went to exchange them they say the sale is final. Turns out buried in their fine print the company’s sale items are almost all non-returnable or exchangeable. Instead of working with me to get an exchange that would have cost them nothing, they recommend I sell this brand new unworn boots on their own exchange marketplace. I have never seen a less reputable company.

They have the worst customer service you will ever experience. They repeatedly hang up after regurgitating the return policy.

Maybe worst of all, their boots are now poor quality, uncomfortable and not worth a quarter of what they charge.

Steer clear at all cost. If you want an accurate view of their boots go to YouTube and search: “(161 yrs) Frye should be embarrassed”

Terrible customer service. They won’t allow me
To exchange my boots for the same style just larger size. They told me I have to pay to return my boots and re-purchase at a higher price. Same style, only need a larger size and they won’t honor holiday sale price? Why pay high end prices for a terrible customer experience. I’ll go somewhere else with my money. I’d recommend you do too. Oh and their emails are rude.

I inadvertently hit the incorrect color selection when ordering boots. Immediately upon receipt of the merchandise, I requested an exchange but they refused to honor the request. I am very dissatisfied with the company who apparently does not recognize the value of customer satisfaction.

I purchased an expensive pair of brown buckled boots that cost almost $500, but the leather started peeling after just a few weeks of normal wear. The most infuriating part is that the leather is peeling off the shoe, and the boots won't stretch out.

When I contacted customer service, they were extremely rigid and rude, showing no desire to resolve the issue.

I highly do not recommend Frye. They do not care about their customers or creating high-quality products.

Similar to other customers, I have had the after ship protection added that is difficult to remove. This is a junk fee/scam that they refused to reverse even though it was not selected for purchase and takes awhile to try and remove.

I also had free shipping listed on the Shopify website but then the shipping was still added on to the price. You CANNOT check out with the correct total on the bottom. If you check out anyway - even though the item and tax add up to less than the total - you will be forced to pay that total amount. I contacted customer service and was told I was confused because free shipping is only at 275 USD or more than that. I am not confused - they are doing some scam like things on the check out and charge for shipping even when it says it is free. Buyer beware. I am recommending BedStu as an alternative merchant to people reading this.
"I understand your frustration, and I appreciate you sharing your concerns.

I want to clarify that free shipping applies only to orders totaling $275 or more, excluding taxes. If your order was below this threshold, shipping charges would unfortunately apply. I can see how this might lead to some confusion, especially if the website indicated otherwise.

If you have any further questions or need assistance, feel free to reach out!

Warm regards,
Kevin
FRYE"

Buyer beware! Upon checking out, please make sure they are shipping what you added to your cart! I had chosen a black size 5 boot (showed as available and allowed me the option to “add to cart”). However, Frye shipped a larger size and color. The rep informed me that a different size and color was automatically added to my cart after I pressed the “add to cart button” because they were out of stock on the one I wanted to order. She explained Frye adds the next size up to go through inventory and that their online inventory is not updated to reflect current stock. Now, I have to take the time to return the item, as well as, pay for shipping. I have never had this happen before by any other company. And I shop mostly online. Usually, when an item is not available, it does not give me the option to choose it, and definitely does not choose an alternate for me. Please be aware when checking out and double check their inventory by calling them.

I just received my new pair of Conway Moto Harness Boots. They look great!! I want to personally thank Claire for her assistance including the free shipping. She did a great job.

Frye WAS my go-to handbag and shoe company. I have over a dozen purses and several pairs of shoes/boots. I purchased a "Claire" handbag with an ornate strap. It was less than 2 weeks old and the strap started falling apart. A $300 bag and it's falling apart. I contacted Frye and they said "too bad, so sad." would not replace the strap as requested and offered no other remedy. So disappointing. I've purchased my last Frye product.

I bought the Melissa purse beautiful purse high quality leather ha e had dor not e en 3 months and the seam is coming apart contacted frye company to be told they have no repair service to take back to the store went back to store because it has been over 30 days store will do absolutely nothing contacted frye again oh nothing they can do so ladies spend your money on something that will last more than 2 and a half months alot of money to have a purse for 2 months

Got a pair of Venetian shoes wore them 4 times and the sewing came undone. I contacted customer service and they were most unhelpful as I was outside the 30 day window for returns. I sent photos showing that they were essentially new, hardly worn, without even a scuff on them. Still nothing. In the email they even say "we do not have a warranty for our products at this time."

You'd think for what they charged for them they'd have a little wiggle room in their customer service.

I give 1 star because I can't give less. Customer service is inexistent, they ignore you even though they claim to reply within 24hours. DONT BUY HERE. Absolutely garbage.

This is a nightmare. Sent boots that had nothing to see with the picture, I asked for a refund and they sent me another pair. Now no answer from customer service whatsoever. Do yourself a favor and avoid tem.

This is the worst company. Do not buy anything from them. They will either never send an item or when they do it is nothing close to what is depicted on the web site. Customer service is not helpful and almost always unreachable.

If I could give zero stars I would. Terrible customer service and impossible to return something.

I purchased boots that shipped to me on time and in good condition. However, I changed my mind and I wanted to return. They are $200 and I cannot get them to respond to me via the contact us form, phone or the support email which I have tried multiple times over 4 weeks. I just don’t know what else to do other than call my credit card and tell them it’s fraud. This is absolutely ridiculous. I have a feeling by the time they finally do respond to me they’re gonna tell me it’s too late to return it. So I just don’t know what else to do other than write a terrible review. I don’t take this lightly.

I have spent 5 months trying to use a gift card, being sent the wrong boots (which we returned on our dollar), trying to get the correct boots only to find out after months of silence they didn't have the original boots in stock, and finally months trying to get a reimbursement (promised but not yet issued).

Initial calls into the customer service line were only ever handled by rude, accusatory, and totally useless people. Never again interacted with someone who at least sounded like a human. Weeks or months between templated emailed responses with our customer service agent (most definitely a bot). Only started to get any traction after nearly half a year once I started copying people at the Head Office I found off LinkedIn.

No acknowledgment, no accountability, no concern for customer experience or satisfaction = no longer paying way too much for increasingly marginal quality boots. Like me, take your money elsewhere and don't waste your time on a formerly great company. Other companies value your time and money more.

Date: January 28, 2024 at 3:31:20 PM
This is the email I sent to the Frye co
Subject: Order FRYE-884789 confirmed
I called to see if I could get a 9.5 after checking my other boots but the shipments was already mailed. I’ve marked on the shipment statement the issue I have with these boots. Also on the right top part of the boot it has some bruised leather, wider than the right one and has something white on it. I’ve taken pictures of the boots. The bottom heel even has scratches on it. I’M REQUESTING A MANAGER TO CALL ME BACK ASAP. I’ve called your number and no one answers it says to email. I do not care to email I need to speak with a live person.
AND I’VE SENT 4 EMAILS AND 5 PICTURES AND NO ONE HAS CALLED, NOR HANDLED THIS ISSUE