Really enjoyed being a member of Craft Gin Club (now The Curious Drinker) but my drinking habits have changed and my cupboard now resembles a very expensive gin bar that nobody visits! Bianca was v... Näytä lisää
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I’ve loved having the boxes and for a special occasion they’re great. However, although you can pause or cancel membership it’s a bit of a performance- you have to ring up! And even skipping a box you... Näytä lisää
I called today to sadly cancel my membership. I had been a member for approximately 5 years and have enjoyed many good gins, snacks and magazines but have needed to cancel. Anna listened to me and was... Näytä lisää
Very hard to cancel subscription membership. They try every tactic to keep you when trying to cancel online. Then they still keep the subscription going. Calling via telephone involves loads of quest... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.
Yhteystiedot
Devonshire House 60 Goswell Road , EC1M 7AD, London, Yhdistynyt kuningaskunta
- members@thecuriousdrinker.com
- thecuriousdrinker.com
4,0
Hyvä
5 t. arvostelua
Ei ole aiemmin pyytänyt arvosteluja
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On vastannut 98 %: iin saamistaan huonoista arvosteluista
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Anna was very helpful
Anna was very helpful, provided me great alternative options, and was effusive to in sorting out my issue.
25. toukokuuta 2026
Oma-aloitteinen arvostelu
Very quick delivery first time joining…
Very quick delivery first time joining the club the Gin and tonic waters are amazing .. if you like Gin Rum etc join this club you will not be disappointed
24. toukokuuta 2026
Oma-aloitteinen arvostelu
Conned gin bond holders out of money
Conned gin bond holders out of our money wiling the debt off their balance sheet to continue trading and drawing huge salaries. You don’t want to do business with this u ethical company.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
My online shopping resulted in a gift…
My online shopping resulted in a gift of rum samples which were sent out immediately. Packed really well, they were a lovely treat. Customer service at Craft Gin Club is very responsive. Today I spoke with Anna. She is polite, dealt with my query straight away, without any objections. Perfect! X
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Cancelling my subscription was easy over the phone…
Shame I had to phone to cancel my membership. They want to speak to you to keep you. Offering me £10 off per month. I just wanted to leave and save money. However Desmond was lovely. Listened and the call was completed quickly. Thanks
23. toukokuuta 2026
Oma-aloitteinen arvostelu
No longer a good company
I am still unhappy my gin order is going to be shipped despite me cancelling it and the fact it’s being prepared to ship and not already gone. I cancelled it ages ago as knew I would be on holiday
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Curious Drinker
Hi Linda, We're sorry to hear you're disappointed.
As outlined in our membership terms, memberships renew automatically each month until cancelled, and cancellations need to be made before the monthly renewal date to prevent the next order from being processed.
Once an order has entered preparation and fulfilment, we are unfortunately unable to stop it from being dispatched, even if it has not yet physically left our warehouse. This is due to the way our fulfilment process operates and applies across our membership orders.
We appreciate this can be frustrating, particularly if you're going to be away, however we do aim to make our membership terms and renewal process clear at sign-up and in our member communications.
Kind Regards,
Sophie
Memberships Executive
Ridiculous cancellation policy
Nice rum but they make it very difficult to cancel. I rang today, was on hold for 7 minutes then was cut off. Feels like the company is either a decade behind on technology or deliberately making the cancellation process difficult.
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Curious Drinker
Hi There, Thank you for your feedback, and we're pleased to hear you enjoyed the rum.
We're sorry to hear that your experience when attempting to contact us was frustrating. While we appreciate that being placed on hold and then disconnected is disappointing, this is certainly not the experience we aim to provide.
Our average call waiting time and call handling time are both around two minutes, and the vast majority of cancellation requests are completed quickly over the phone. However, we recognise that individual experiences can vary, particularly during busier periods, and we're sorry that your call did not go as expected.
We would also like to reassure you that our cancellation process is not designed to make leaving difficult. The process is in place to ensure membership changes are handled securely and accurately, but we understand how it can feel frustrating when you're unable to get through first time.
Thank you for taking the time to share your experience. Feedback like yours helps us identify where we can improve our service and communication.
Kind Regards,
Sophie,
Memberships Executive
I called to cancel my membership and…
I called to cancel my membership and spoke to Desmond who was very helpful
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Thank you Desmond
Desmond Jones was very helpful and super efficient
23. toukokuuta 2026
Oma-aloitteinen arvostelu
They subscribed me without consent!
Bought a taster pack through an offer that came through my phone company (Lebara) but had no idea I was then going to be signed up without my permission for a subscription to Craft Gin Club. I called them to sort it out and was told they would cancel it but that they couldn’t do anything about the money they have deducted from my account today for a bottle of gin I did not order and do not want. Such bad form - these unethical business practices got to be called out.
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Curious Drinker
Hi Robert, We're sorry to hear you feel this way, however we would like to clarify how our memberships work.
Craft Gin Club memberships cannot be started without customer consent. Memberships are only created when a customer signs up, and during the sign-up process we provide multiple reminders that the offer includes an ongoing subscription. We also send a series of follow-up emails confirming the membership and explaining how it works.
Regarding the recent charge, like many subscription businesses we work to order deadlines. Once an order has been processed and is already in fulfilment, we are unable to stop it from being dispatched. However, if you no longer wish to receive it, you can return the order to us and we will arrange a refund in line with our returns process.
We always aim to be clear and transparent about our memberships and are sorry to hear this was not your experience.
Kind Regards,
Sophie
Memberships Executive
Excellent service and value gin club
Excellent service and value
23. toukokuuta 2026
Oma-aloitteinen arvostelu
I had been a member for many years and…
I had been a member for many years and have rather a LOT of gin at present. I loved the club but after being in from the start need to drink some more and start again. Anna on the phone was a delight she did her job offered options to pause etc was polite and not challenging one of the best phone calls to cancel. Anna was great and if I was one to stay she would do it but not unpleasant or pushy.
23. toukokuuta 2026
Oma-aloitteinen arvostelu
A pathetic shambolic company I have (…
A pathetic shambolic company I have ( on 6 separate occasions, emailed to cancel my subscription using their own online forms.
After each cancellation I note another attempt to steal money from my bank account has been made . People need to think carefully before signing up with these charlatans
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Curious Drinker
Hi Joe, We're sorry to hear you feel this way, however we would like to clarify a few points.
We have reviewed your contact history and can confirm we have received two emails from you, both of which were responded to on the same day with information regarding the cancellation process.
We can also see that the email address used to contact us was not linked to an active membership account. For security reasons, we are unable to cancel memberships without sufficient account information, which is why our team asked you to call us so we could locate the correct membership details and assist further.
We would also like to reassure customers that we do not take payments from cancelled memberships, and our cancellation process is available online and supported by our member services team.
If you still require assistance, please contact us directly and we'll be happy to help resolve this.
Kind Regards,
James
Memberships Executive
Impossible to cancel subscription - don't risk offer
Impossible to cancel subscription. Do not be taken in by the initial offer. Don't risk it because you'll be sent a second delivery for £37 even after cancelling. If you can't cancel on the gin club website get on to your bank to ensure no future payments will go through. I'm sure this operation is illegal by not making it easily possible to cancel
Following feedback from the club, I looked again for the umpteenth time for details of a telephone number to call and there is NO number shown anywhere on their website or in the member area.
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Curious Drinker
Hi Heather, We're sorry to hear you feel this way. To clarify, cancelling a Craft Gin Club membership only requires a quick phone call to our team, with the process taking around two minutes on average, including wait time.
Once a membership has been cancelled, no further charges can be taken, so from what you've described it sounds like your membership may not have been successfully cancelled at the time. We're happy to investigate this for you and look into exactly what happened.
Please email us at members@craftginclub.co.uk with your details and our team will be happy to help.
Kind Regards,
James
Memberships Executive
Great customer service!
Me and my partner have absolutely loved receiving the rum box every other month and can highly recommend it to anyone. We had to recently cancel the subscription due to me being pregnant and when i called up Bianca was soo lovely, joyful and completed the process really quick for me. A big thank you! 😊 We will definitley consider getting the subscription again once baby is here !
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Bianca handled my call faultlessly and…
Bianca handled my call faultlessly and met my requests fully.
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Great easy service
Great easy service, just didn’t want to commit financially. Thank you Anna with the cancellation process.
22. toukokuuta 2026
Oma-aloitteinen arvostelu
I have had a brilliant experience
I have had a brilliant experience with this company. I have had a tester box and a gin plus box and they've both been so lovely and would definitely recommend them to anyone. However I did need to cancel my membership and phoned a lovely lady called Bianca who was very efficient and very helpful. Thank you so much!
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Great company
Great company,sorry ,had to cancel due to doctors advice,thanks Anna for service,have a great day😀
22. toukokuuta 2026
Oma-aloitteinen arvostelu
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