The Curious Drinker Arvostelua 4 703

TrustScore 4/5 tähteä

4,0

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Really enjoyed being a member of Craft Gin Club (now The Curious Drinker) but my drinking habits have changed and my cupboard now resembles a very expensive gin bar that nobody visits! Bianca was v... Näytä lisää

Saanut 4/5 tähteä

I’ve loved having the boxes and for a special occasion they’re great. However, although you can pause or cancel membership it’s a bit of a performance- you have to ring up! And even skipping a box you... Näytä lisää

Saanut 4/5 tähteä

I called today to sadly cancel my membership. I had been a member for approximately 5 years and have enjoyed many good gins, snacks and magazines but have needed to cancel. Anna listened to me and was... Näytä lisää

Saanut 1/5 tähteä

Very hard to cancel subscription membership. They try every tactic to keep you when trying to cancel online. Then they still keep the subscription going. Calling via telephone involves loads of quest... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Viinakauppa

Yrityksen kirjoittama

The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

5 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 98 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

They don't have cancel membership…

They don't have cancel membership online and they play around. I have just cancelled over the phone. Let's see.

1. kesäkuuta 2026
Oma-aloitteinen arvostelu
The Curious Drinker-logo

Vastaus yritykseltä The Curious Drinker

Hi There, Thank you for your feedback. We're sorry to hear you found the cancellation process frustrating.

We currently handle cancellations over the phone because we value the opportunity to speak directly with our members, answer any final questions, gather feedback, and ensure everything is taken care of correctly. That said, we aim to make the process as quick and straightforward as possible, including any wait time, our cancellation calls average around 2 minutes.

We're glad you were able to get through and complete your cancellation, and we appreciate you having been a member. Your feedback is valuable and will be taken into consideration as we continue to review and improve our member experience.

Kind Regards,

James
Memberships Executive

Saanut 5/5 tähteä

Desmond was great

Desmond was great! Understanding and quick to follow and help me with my request! If you get Desmond on the phone you're in luck! Best customer service ive had for a while!
Best guy Desmond ! Hope he has a great day every day! Thanks Desmond!

1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Scammy

Very poor offering - 10ml of rum, and a bunch of rubbishy snacks and a few weird sparkling drinks that I didn't like.

Made it super hard to cancel, had to click lots of buttons in hidden areas, then they refuse to let you cancel online and make you phone so they can persuade you to stay

31. toukokuuta 2026
Oma-aloitteinen arvostelu
The Curious Drinker-logo

Vastaus yritykseltä The Curious Drinker

Hi Vanessa, Thank you for your review.

We're sorry to hear that the contents of the free taster box weren't to your taste. The introductory box is designed to give new members a flavour of the products featured in our subscription, and includes a selection of drinks and snacks with a retail value of up to £28. The box itself is provided free of charge, with customers only paying packing and postage costs.

We would also like to clarify that there is no hidden cancellation process. Members can cancel their subscription by calling our team, a process that takes around two minutes on average, including any wait time. We ask customers to call so that we can answer any final questions, gather feedback on their experience, and ensure there are no unresolved issues with their membership.

We appreciate that this approach won't suit everyone, but it is clearly outlined as part of the membership process and is not intended to prevent cancellations. In fact, many of our members enjoy speaking directly with the team.

If there is anything about your experience that you would like us to review further, please feel free to get in touch directly.

Kind Regards,

Sophie
Memberships Executive

Saanut 5/5 tähteä

Really love being part

Really love being part
Of the craft gin club but I have stopped drinking so I have had my membership cancelled by Bianca today which was quick and easy.

29. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

too hard sell

Bianca was too hard sell. I made it quite clear I wanted to cancel, but she was going to put my membership on pause for 3 months. No respect. Also annoyed that only possible to cancel by phone and not online

28. toukokuuta 2026
Oma-aloitteinen arvostelu
The Curious Drinker-logo

Vastaus yritykseltä The Curious Drinker

Hi Helen, Thank you for taking the time to leave a review.

We're sorry to hear that you were unhappy with your experience. Our team is trained to make members aware of the options available to them, such as pausing a membership, before processing a cancellation request. These options are intended to be helpful rather than to prevent a member from leaving.

That said, if a member wishes to cancel, their decision should always be respected, and we're sorry if the conversation left you feeling otherwise.

Regarding our cancellation process, we appreciate that not everyone prefers to manage membership changes by phone. We regularly review customer feedback on our processes, and comments such as yours help inform those discussions.

Thank you again for sharing your experience, and we wish you all the best going forward.

Kind Regards,

James,
Memberships Executive

Saanut 1/5 tähteä

Charged me for an order I did not make

Charged me for an order I did not make. Have cancelled to subscription which I was unaware of. Be interesting to see if I can get my money back.

28. toukokuuta 2026
Oma-aloitteinen arvostelu
The Curious Drinker-logo

Vastaus yritykseltä The Curious Drinker

Hi Mr Butler, Thank you for your review.

We can only create a subscription following a customer's sign-up and consent, so we would not have been able to start a membership without your authorisation.

As outlined during sign-up, our subscriptions operate on a fixed monthly schedule. Payments are taken on the 23rd of the month prior to delivery, and boxes are dispatched during the first week of the delivery month. Your June box is due for delivery this week, so please keep an eye out for tracking updates.

Like most subscription services, we charge on the same date each month and deliver within the same monthly window to keep billing and deliveries consistent and easy to follow. Once a box has been fulfilled and payment has been taken, we are unable to cancel that month's order.

That said, if you no longer wish to receive the box, you are welcome to return it in accordance with our returns policy.

If you have any questions about your membership or would like us to review your account with you, please contact us at members@thecuriousdrinker.com and we'll be happy to provide further clarification.

Kind Regards,

Yasmine
Head of Customer Service

Saanut 5/5 tähteä

Easy to contact

Advisor Bianca was polite and pleasant. She was understanding and offered me options but still respected my decision to cancel and did so

28. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I really enjoyed my time with the…

I really enjoyed my time with the club, I have cancelled only because of current health reasons. Anne make the cancellation process stress free and I will come back to them again. Thank you for all the wonderful gin box's back soon.

27. toukokuuta 2026
Oma-aloitteinen arvostelu

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