The Curious Drinker Arvostelua 4 703

Vastaus yritykseltä The Curious Drinker

6 päivää sitten

Hi There, Thank you for your feedback. We're sorry to hear you found the cancellation process frustrating.

We currently handle cancellations over the phone because we value the opportunity to speak directly with our members, answer any final questions, gather feedback, and ensure everything is taken care of correctly. That said, we aim to make the process as quick and straightforward as possible, including any wait time, our cancellation calls average around 2 minutes.

We're glad you were able to get through and complete your cancellation, and we appreciate you having been a member. Your feedback is valuable and will be taken into consideration as we continue to review and improve our member experience.

Kind Regards,

James
Memberships Executive

Vastaus yritykseltä The Curious Drinker

5 päivää sitten

Hi Vanessa, Thank you for your review.

We're sorry to hear that the contents of the free taster box weren't to your taste. The introductory box is designed to give new members a flavour of the products featured in our subscription, and includes a selection of drinks and snacks with a retail value of up to £28. The box itself is provided free of charge, with customers only paying packing and postage costs.

We would also like to clarify that there is no hidden cancellation process. Members can cancel their subscription by calling our team, a process that takes around two minutes on average, including any wait time. We ask customers to call so that we can answer any final questions, gather feedback on their experience, and ensure there are no unresolved issues with their membership.

We appreciate that this approach won't suit everyone, but it is clearly outlined as part of the membership process and is not intended to prevent cancellations. In fact, many of our members enjoy speaking directly with the team.

If there is anything about your experience that you would like us to review further, please feel free to get in touch directly.

Kind Regards,

Sophie
Memberships Executive

Vastaus yritykseltä The Curious Drinker

7 päivää sitten

Hi Helen, Thank you for taking the time to leave a review.

We're sorry to hear that you were unhappy with your experience. Our team is trained to make members aware of the options available to them, such as pausing a membership, before processing a cancellation request. These options are intended to be helpful rather than to prevent a member from leaving.

That said, if a member wishes to cancel, their decision should always be respected, and we're sorry if the conversation left you feeling otherwise.

Regarding our cancellation process, we appreciate that not everyone prefers to manage membership changes by phone. We regularly review customer feedback on our processes, and comments such as yours help inform those discussions.

Thank you again for sharing your experience, and we wish you all the best going forward.

Kind Regards,

James,
Memberships Executive

Vastaus yritykseltä The Curious Drinker

5 päivää sitten

Hi Mr Butler, Thank you for your review.

We can only create a subscription following a customer's sign-up and consent, so we would not have been able to start a membership without your authorisation.

As outlined during sign-up, our subscriptions operate on a fixed monthly schedule. Payments are taken on the 23rd of the month prior to delivery, and boxes are dispatched during the first week of the delivery month. Your June box is due for delivery this week, so please keep an eye out for tracking updates.

Like most subscription services, we charge on the same date each month and deliver within the same monthly window to keep billing and deliveries consistent and easy to follow. Once a box has been fulfilled and payment has been taken, we are unable to cancel that month's order.

That said, if you no longer wish to receive the box, you are welcome to return it in accordance with our returns policy.

If you have any questions about your membership or would like us to review your account with you, please contact us at members@thecuriousdrinker.com and we'll be happy to provide further clarification.

Kind Regards,

Yasmine
Head of Customer Service