I've been locked out of my WP dashboard all day because of a captcha error that has identified the error as being with the host. It's been at least six hours since my my last message to Blogpress aski... Näytä lisää
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This firm is very profssional ( knows it's markets and communicates well), of high integrity and has great and talented employees. Above all things, they are patient ( I'm not to computer literat).... Näytä lisää
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I've been blogging for a little over a month now and I've experienced little to no problems. Posting blogs is very easy but I also haven't started to deal with any of the technical stuff yet which I'm... Näytä lisää
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Your help is great; but setting up the blog is way more difficult than we initially anticipated. But that's because we were clueless on what it takes (the mechanics) doing a blog. Some of the other... Näytä lisää
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Erilaisten ulkoisten lähteiden tuottama tieto
MUCH MORE THAN JUST WORDPRESS HOSTING… Learn How To Start A Blog With WordPress And Get All The Tools, Training, And Extra Support You Need To Survive And Thrive Online
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- (214) 843-1382
- blogpress@theblogpress.com
- theblogpress.com
Slow Response For Long Time Customers
I've been locked out of my WP dashboard all day because of a captcha error that has identified the error as being with the host. It's been at least six hours since my my last message to Blogpress asking for assistance with this - the last of three messages. Still no response. I'm sure I'll be told again that it's somehow an error on my part. However the slowness of response is the real issue.
1. lokakuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä BlogPress
Hello Heidi.
As you mentioned, we are not able to reproduce the error. This error is 99.9% a browser caching error. Please see the reply from our support team on how to completely clear your browser cache and cookies.
Also, please refer to our posted support hours and response times.
https://theblogpress.com/support-2/. For standard plans we strive to respond to all requests within one business day. Premium customers have access to VIP support including text and phone support.
Our expectations were exceeded
Our expectations were exceeded. you were always prompt with your responses and have us clear, concise, and accurate answers to our questions.
16. tammikuuta 2021
Vastaus yritykseltä BlogPress
Thank you so much for the kind words and as always, please eat us know if there’s anything we can assist you with!
— Jennifer
BlogPress Customer Success Lead
Excellent customer service
Excellent customer service! every question is answered so quickly. Such a personal experience!
13. lokakuuta 2020
Vastaus yritykseltä BlogPress
Hi Jill.
Thank you for taking the time to leave a review and for your kind words. As always, let us know if there's anything we can assist you with.
Best,
Jennifer
BlogPress Customer Success Lead
Jennifer was amazing help!
Jennifer is the best. Made my transition smooth! I appreciate it very much. Now it’s up to me :)
7. heinäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä BlogPress
Hi Barbara.
Thank you for the kind words and for taking the time to leave a review!
Let us know if there's anything we can assist you with.
Best,
Jennifer
BlogPress Customer Success Lead
Can't log in
Can't log in. recaptcha is a pain. all they are interested in are new customers.
10. toukokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä BlogPress
Hi Stuart.
I am researching your account - Have you reached out to our support team for login assistance as I'm not seeing a support request?
1. You can reset your password using the Lost Password link at the bottom of the form.
2. You can contact our support team at any time by clicking on the Blue Icon at the bottom right of the website.
I'm not seeing an active account for you? I do see an old account from 2016? Is this the account that you are attempting to login to?
Please reply here or contact our support team and we'll be happy to assist you.
Best,
Jennifer
BlogPress Customer Success
Help is only available in the beginning…
Help is only available in the beginning then it stops .. unless you are due $$ soon
19. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä BlogPress
Hey there.
Jennifer here. I'm sorry that you're experiencing difficulty, but we are definitely here to fully support our members.
Can you please elaborate on the issues you are experiencing so that we can better assist you? I see that you recently opened a support ticket requesting Google Analytics help and I also see that we have responded to that request. Is there something else that we can assist you with?
Best,
Jennifer
BlogPress Customer Success
The assistance I receive and and speedy…
The assistance I receive and and speedy response.
29. maaliskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä BlogPress
Hi Tonnette.
Thank you so much for the review! Please let us know if there's anything we can assist you with.
Best,
Jennifer
BlogPress Customer Success
Perfect for new bloggers!
Thank you to the Blogpress team very much for all you do and your support. I joined 3 1/2 years ago when starting out as a blogging newbie.I was looking for a way to start a blog where I could focus on the writing and leave the tech stuff to a professional. I appreciate you and your team very much. I'm happy with my service. Three years later, I'm still building my blog. You and your team help make my blogging experience so much better. I'm definitely not "tech-savvy". I so grateful for Blogpress. Thank you. I'd definitely recommend.
25. helmikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä BlogPress
Hi Kamira.
Thank you SO much for the kind words and for being a long time customer! As always, let us know if there's anything you need.
Best,
Jennifer
Very nice experience
Very nice experience. They are very helpful in getting your blog account set up and ready to go.
3. joulukuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä BlogPress
Hi Stephen.
Thank you so much for the kind words and for taking the time to leave a review!
Best,
Jennifer
BlogPress Customer Success
I highly recommend Blog Post based on…
I highly recommend Blog Post based on the degree of experience, knowledge and understanding they offer concerning the blogging industry.
An added bonus for me has been the one on one personalized assistance that I received establishing my first blog, and availability to answer questions or concerns beyond the tutorials provided within the Word Press platform!
I have no reservations and would highly recommend BlogPress to everyone and anyone interested in Blogging!
Success to Blogging,
Barbara J
3. huhtikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä BlogPress
Hi Barbara.
Thank you so much for the kind words! As always let us know if there's anything we can help with.
Best,
Jennifer
My website was archived and suspended…
My website was archived and suspended without any reason or a previous notice which caused me some real damage with my followers
Dear Jennifer
I received your reply on my review and it seems that you have a problem in your system that started to make me worry
Let me clarify the following
I started my website few months ago which means less than a year
I' m very active on my website
My website has more than 15 posts
The above proves that none of your reasons is applicable on my case which means that you had no reason to delete my website.
What I understood from your reply that what happened might happen again and you have no warranty on the opposite, if yes just let me know to stop exerting any more efforts on this website.
Thanks for cooperation
2. huhtikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä BlogPress
Hi Heidi.
Update: Please reach out to our support team so that we can research this in detail for you. From what you are saying, the most likely cause is that your account was set up with a different email address and it's very likely that your site is exactly as you left it. But, this is not something that can be researched here. Please include your email address and website address in that support request to speed things up.
Our system automatically removes empty websites after one year of inactivity so that we can free up those domain names for people who actually want and will use them. Only websites that have had no activity for one year AND have less than one post and one page will be deleted. We NEVER delete sites that contain content - only empty sites. Hope that clears things up a bit.
Best,
Jennifer
Follow-up has been slow
Follow-up has been slow. Once I get in touch with the office, service has been superb. I need not take phone or screen time, but I do need an email follow-up when I contact the office. With that exception, I have been pleased with your help.
29. maaliskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä BlogPress
Hi Larry.
I'm truly sorry that you have experienced slow service from our team and will make sure that it's addressed promptly!
Best,
Jennifer
Je suis nouveaux dans le groupe je vais…
Je suis nouveaux dans le groupe je vais savoir comment ont fait
19. kesäkuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä BlogPress
Salut. Je ne suis pas votre question. Pouvez-vous s'il vous plaît nous contacter avec quelques autres détails afin que je puisse mieux vous aider?
Meilleur,
Jennifer
I was hoping for more guidance in the …
I was hoping for more guidance in the 90 day blog instructions. Instead I have to take notes and try to implement the lessons. Also not clear on what you should be doing while taking the steps. Should you be putting out inferior blogs, etc. Id ask for my one year trial money but its over the 14 days. Wish i had stuck with 30 day blog challenge.
12. marraskuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä BlogPress
Hi Kerry!
I'm sorry to hear you're having trouble. Looking through your account history in our support system, I do see you had a number of questions that our team was happy to assist with, but I did not find open issues or concerns along the lines of what is mentioned in this review. We do our best to provide the guidance our members need to start and build their blog as part of the members-only 90-day Blogging Success Training, and via the video tutorials.
For those of our members who require more individual one-on-one coaching type of assistance, we also offer the option of one or more coaching calls where we can assist you individually by phone.
I will reach out to you directly via our support system to see how we can better assist you.
Thanks!
-- Dan
BlogPress Customer Success
So far 0 complaint[s],
1. marraskuuta 2017
Oma-aloitteinen arvostelu
Well thought out, instructive and useful.
I've been with BlogPress for several years now. As a novice Blogger who wanted to do this properly, I've found the BlogPress team great to work with and really helpful.The training and step by step process has been well thought out and is very instructive and useful.
There would be 5 stars if I didn't get an annoying pop-up every time I log in, that makes me think they've forgotten who I am! The team are great - just the pop-up is annoying!
I highly recommend doing the training, then starting your blog through BlogPress.
25. lokakuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä BlogPress
Hi Julie!
Thank you so much for the kind words!
I know what you mean about that login captcha pop-up! This is a service provided by Google that runs on many thousands of websites and it helps protect our members' account security, but it's annoying for us too! What is frustrating is it's way better than the old version, and better than other options, but it's still annoying. :)
I do have some good news on that front... Google is getting ready to release a completely transparent version of the same tool, meaning it will do the same job verifying it's a real person and not a bot, but you won't see that pop-up anymore! Bear with us, we are going to roll out that update AS SOON as possible.
Please let us know if there's anything you need.
P.S. - How can we make you so happy that you give us the full 5 stars? :)
--Dan
BlogPress Customer Success
Great Service & support
Service is great, would be much better if they would have had a phone support.
Flexability of themes is awesome. Would recomend to anyone asking.
Excellent knowledge base.
25. lokakuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä BlogPress
Hi Abraham.
Thank you so much for the kind words!
Please let us know if there's anything you need.
--Dan
BlogPress Customer Success
Blogpress makes the scary job of …
Blogpress makes the scary job of starting a blog much easier. The training materials are easy to follow, and the staff is knowledgeable in all areas for starting and expanding a website. Choose Blogpress for a pleasant experience in setting up your blog. Quality service at an attractive price.
18. lokakuuta 2017
Oma-aloitteinen arvostelu
Very in-depth informative tutorials
Your help is great; but setting up the blog is way more difficult than we initially anticipated. But that's because we were clueless on what it takes (the mechanics) doing a blog. Some of the other sites--while more expensive-- were drag and clicks. HOWEVER, I don't know if the other sites go into the detail of SEO all the things related to SEO that garners a blog more exposure hence more potential advertisers and income.
Once we figure out the workings we will make up for lost time. You've been very helpful to us, and we are blog & computer challenged!
We would pay extra for distance learning tutorials. We're just not that intuitive with it (yet).
9. lokakuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä BlogPress
Hi Barry.
Thanks for the excellent feedback. I too wish that WordPress would get around to creating a drag and drop editor. I have a feeling it’s coming soon…
Let us know if there’s anything we can help with.
— Jennifer
BlogPress Customer Success
Vastaus yritykseltä BlogPress
Hi Zobam.
Thanks for the great review! Let me know if there's anything else we can do for you.
--Jennifer
BlogPress Customer Success
P.S. - How can we make you so happy that you give us the full 5 stars?
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