Accident Repair Hub LTD - Crawley Arvostelua 

Once we got past a certain amount of confusion over the insurers authorisation the service was excellent. Collection, execution and return all good.

The company are easy to contact, very helpful with questions and supply a replacement car.
Communications are clear and keep you posted as to when the car is going to be finished and they finished on time.

Professional and personal

Thanks for the repair
My car looked brand new

Taken the stress out of a stressful situation. The guys were not only really friendly and professional, but much to my relief and gratitude, they did a phenomenal job on the repair of my car. AND… they completed the job a week ahead of schedule!

They kept me up to date with repair works.
The car was delivered back on time, and the work carried out was to a very high standard. The car looks as good as new.

Done very good job,staff very friendly

They did an excellent job on my car
They even washed it
Highly recommended!!!
Thank you guys!!!

Excellent efficient service from polite staff with vehicle repaired within timeframe suggested before work was commenced. My car was collected from home and a courtesy car delivered (part of Tesco insurance service) and the car was returned to my home address on completion of the repair. The car was cleaned before return so the car looked in pristine condition.

The team performed great work on repairing my car. I was kept informed at every step and the car was returned spotless.

Excellent service from start to finish in all aspects - customer service, courtesy car, the repair and collection. 5 stars.

Excellent result and service.
Friendly and reliable. Kept us informed all along the process.

You didn’t care enough. My engine was working when I crashed and now it’s not working but you haven’t bothered to consider how the accident could have damaged the engine. You’ve returned it to me as a non runner. You said it would not start and I stated that it has done that on occasion but always starts after a few minutes. Not being a mechanic you should have gone into more detail about that and should have referred it to the insurance. Instead you used my ignorance in mechanics as an excuse to offload the car: you decided to drop it back to my car park on the back of a trailer. You left my keys with a neighbour even though I was there so I couldn’t inspect it or drive it. When I realised it was there I got in it to go somewhere and then I found it actually wouldn’t start at all. Never. My car was a runner before the accident. The accident and the subsequent impact on the engine has caused multiple timing faults and other issues showing on the diagnostics. Furthermore the water reservoir you ‘replaced’ is not new but used. And the damage on the passenger door that hit the ground after the collision is not fixed. You are the repairers so why wasn’t this found. I did not know the extent of the damage. You should have checked with me. I was in a state of shock after the accident. My granddaughter was slightly injured and I was shaking. My brakes failed yet you’ve done nothing with them. I am seriously fed up. Also you didn’t use genuine Nissan parts when you replaced the front bumper. You have failed me and your response reflects the attitude of some of the staff I spoke with. Simon the manager seems to understand what my problem is but I’m not going to hold my breath it will be sorted

Oh, and to add insult to injury, your guy left my car underneath a huge tree. It is now covered in bird muck.

Great communication regarding vehicle repair and kept me up to date

Thank you

Excellent customer service Gareth was exceptional keeping us fully informed at each stage of the repairs, brilliant workmanship, extremely satisfied, overall would thoroughly recommend this company.

Sammy was so helpful and went over and above to answer all my questions and help us sort everything out.

No repair was undertaken. The car was written off. No explanation/detail provided for write off decision.