Recently decided to use Logsmith and have been happy with the quality of the wood and how responsive the LS team are.
Yritys on vastannut
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As always The Logsmith company is responsive and reliable, logs are of good quality, stack and burn well and are delivered quickly. They are quick to reply to emails and respond to requests.
Yritys on vastannut
Ordered from The Logsmith for the first time after years of luckily having free wood. Website is easy to use, delivery was quick and the 12 boxes I ordered would see me through. Some logs were muc... Näytä lisää
Yritys on vastannut
Great logs just not v many in a box
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At The Logsmith, we’re passionate about helping people enjoy great fires - whether that’s a cosy winter night by the log burner, an evening cooking outdoors over a wood-fired pizza oven, or gathering around the fire pit with friends. We specialise in supplying premium kiln-dried firewood and fire products that are efficient, sustainable, and easy to use. All of our logs are kiln-dried to under 15% moisture, which means they burn hotter, cleaner, and longer than seasoned alternatives. In fact, you’ll need up to 50% fewer logs for the same heat - saving you money, storage space, and hassle. Our range includes kiln-dried oak, ash, and birch logs, along with kindling and natural firestarters - everything you need to build the perfect fire. For added convenience, we also offer a flexible subscription service, so you’ll never have to worry about running out of wood. Sustainability is at the heart of everything we do. Our wood comes from responsibly managed, FSC-certified forests, and our packaging is 100% plastic-free, using sturdy recyclable boxes and burnable paper tape. We’re also Ready to Burn certified (WS7101/00001), giving you peace of mind that every product meets the highest standards. Whether you’re ordering a single box, a pallet delivery, or bulk supply for your business, you can count on us for outstanding customer service and fast, reliable delivery across the UK. The Logsmith - Maximum Heat. Minimum Wood.
Yhteystiedot
New Buildings Farm, Bambury Lane, Countesthorpe, LE85UE, Leicester, Yhdistynyt kuningaskunta
- 0116 436 1690
- contact@the-logsmith.co.uk
- the-logsmith.co.uk
4,6
Erinomainen
27 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
New subscriber…
Recently decided to use Logsmith and have been happy with the quality of the wood and how responsive the LS team are.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi,
Thank you for your kind review and for choosing Logsmith. We’re really pleased to hear you’ve been happy with the quality of the wood and the responsiveness of our team.
Warmest regards,
The Logsmith Team
First time ordering wood
Ordered from The Logsmith for the first time after years of luckily having free wood.
Website is easy to use, delivery was quick and the 12 boxes I ordered would see me through.
Some logs were much smaller than others but saying that the logs were stacked in the box and burn really well.
Would buy again
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Jasmine,
Thank you for choosing us for your first wood order. We’re really glad you found the website easy to use and that delivery was nice and quick.
It’s great to hear the logs are burning well and keeping you going! You’re absolutely right that there can be some variation in log size; the smaller pieces at the top of the box can be really useful for getting the fire going and controlling the burn.
We really appreciate you taking the time to leave a review.
Warmest regards,
The Logsmith Team
Excellent service
As always The Logsmith company is responsive and reliable, logs are of good quality, stack and burn well and are delivered quickly. They are quick to reply to emails and respond to requests.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Janet,
Thank you so much for your kind words and for taking the time to leave us another fantastic review. We’re delighted to hear you’re happy with the quality of the logs and that they’re stacking and burning just as they should.
Thanks again for your continued support.
Warmest regards,
The Logsmith Team
Easy to order
Easy to order. Great service and good delivery by Parcelforce. Excellent wood burning wood too.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Carolyn,
We're thrilled to hear that your logs are burning so well! Your happiness with the overall service and product truly means the world, and we thank you very much for taking the time to leave us a review.
Warmest regards,
The Logsmith Team
Speedy Delivery
Delivered next day after ordering good quality logs fit my burner no issues, long lasting giving plenty of heat. Also stack really well due to the splitting of the logs.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi,
Thank you so much for your kind review. We’re really pleased to hear the logs arrived quickly and that you’re happy with the quality, heat output, and how well they stack.
Thanks again for taking the time to share your experience, it means a lot.
Stay warm,
The Logsmith Team
Great service logs are great light up…
Great service logs are great light up so well. Needed something to light when boiler went down.
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Sheila,
Thank you so much for your lovely review. We’re really pleased to hear the logs lit so well and were able to help when your boiler went down.
Thanks again for taking the time to leave feedback, it means a lot.
Stay warm,
The Logsmith Team
Wonderful logs, wonderful customer service!
Wonderful logs, wonderfully delivered! And their communications were simply perfect. When the delivery was going to be late they not only told me in good time but gave me options to mitigate the problem, perfect in every way!
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Sally,
Thank you so much for such a lovely review. We’re really pleased to hear you were happy with the quality of the logs, the delivery, and our communication throughout - especially when oak had a slightly longer delivery timeframe after selling out over the Christmas break.
We really appreciate you taking the time to leave such a kind and thoughtful review. Feedback like this means a lot to the team.
Stay warm,
The Logsmith Team
Products excellent.
Products excellent. Quick delivery.
This is the only company I get my logs from always good quality.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Kevin,
Thank you so much for your kind words - we’re really pleased to hear that you’re happy with the quality of the logs and our service. We really appreciate you choosing us as your go-to log supplier.
Thanks again for your support and recommendation.
Stay warm,
The Logsmith Team
We had a parcelforce delay and Eve at…
We had a parcelforce delay and Eve at the Logsmith was incredibly reassuring, made a few calls to parcelforce and kept us updated throughout. There was only a short delay to us getting our logs which we are very happy with. Highly recommend this company!
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Lucy,
Thank you so much for your lovely review! We really appreciate your patience during the Parcelforce delay and we’re glad Eve was able to keep you reassured and updated throughout. It’s great to hear you’re happy with the logs and the service overall. Thank you for the recommendation — it means a lot to us.
Stay warm,
The Logsmith Team
I am new to using a log burning stove…
I am new to using a log burning stove so this winter I am learning the ropes. I have tried several types of firewood so far this winter. I am impressed with the Birch logs I bought from the logsmith as they are easy to light, burn with a lot of heat output and arrive quickly with reasonable cost.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Carl,
Thank you for your great review! We’re really pleased to hear our birch logs have been easy to light, given off plenty of heat, and arrived quickly too.
Stay warm,
The Logsmith Team
Great
Logs are great and delivered promptly, the do last longer than other logs I've tried. Will be buying again, already set up a subscription.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Julian,
Thank you for your great review! We’re really pleased to hear the logs arrived promptly and are lasting longer than others you’ve tried. It's brilliant news that you’ve set up a our Auto-Deliver & Save Service.
Stay warm,
The Logsmith Team
Ordered 3 Box’s (OAK) to gauge quality
Ordered 3 Box’s (OAK) to gauge quality. Not disappointed, arrived quickly and were absolutely as described, dry and ready to burn, trued the first one, burned really well lasted for an hour … defiantly will be my first stop for logs in the future ))
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Bob,
Thank you so much for your review! We’re really pleased to hear the oak logs arrived quickly and were exactly as described. We really appreciate the support and we’ll be here whenever you need a top-up.
Stay warm,
The Logsmith Team
Great logs just not v many in a box
Great logs just not v many in a box
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Guy,
Thank you for your feedback - we’re really glad to hear you were happy with the quality of the logs.
Each box weighs 10kg and is filled to the brim, which is why the number of logs can vary depending on the size and density of the wood. We’re unable to increase the box weight, as when boxes are shipped in sets of three the courier’s maximum weight limit is 30kg.
We appreciate you taking the time to leave a review and hope this helps clarify.
Stay warm,
The Logsmith Team
Prompt delivery
Ordered the oak to burn. Prompt delivery and will definitely be using again.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Darren,
Thank you for your review! We’re really pleased to hear your oak logs arrived promptly and you’ll be ordering again.
Stay warm,
The Logsmith Team
Reliable company
Great! Reliable service and quality logs.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Janet,
Thank you for your review! We’re really pleased to hear you’re happy with our reliable service and the quality of our logs.
Stay warm,
The Logsmith Team
Top class!
Ordered from The Logsmith, thought I’d give it a go. Absolutely over the moon with quality of the wood. Haven’t found logs better and I do class myself as quite the connoisseur. Burn rate is spot on and delivered with swift delivery too. 10/10 from me, I shall be re-ordering! ⭐️
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Jake,
Thank you so much for your amazing review! We’re thrilled to hear you’re happy with the quality and burn performance of our logs. We really appreciate the 10/10 and look forward to your next order.
Stay warm,
The Logsmith Team
Vastaus yritykseltä The Logsmith
Hi Mark,
Thank you for your review! We’re really glad you were pleased with both the quality of the wood and the quick delivery.
Stay warm,
The Logsmith Team
Really impressed with these logs !!
Really impressed with these logs !!! Good quality, quick delivery and good value for money. Will definitely be using regularly
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Olivia,
Thank you for your lovely review! We’re so glad you’re impressed with the quality, delivery, and value of our logs. It’s great to hear you’ll be ordering regularly - we really appreciate it!
Stay warm,
The Logsmith Team
Great oak logs
Purchased my first few bags of logs from here and they arrived at the start of the week. I don’t normally leave reviews but felt I had to here, the oak logs were some of the best I’ve ever used. They gave a long burn and heated our front room up perfectly. Will buy from here more often, thanks!
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Jack,
Thank you for taking the time to leave such a great review - especially as someone who doesn’t usually write them! We’re delighted to hear you were so impressed with the oak logs and that they gave you a long, warm burn. We really appreciate the support.
Stay warm,
The Logsmith Team
High quality service and logs
High quality service and logs. Really satisfied and will be ordering again.
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Logsmith
Hi Joey,
Thank you for your great review! We’re really pleased to hear you’re happy with both the service and the quality of the logs. We look forward to your next order!
Stay warm,
The Logsmith Team
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