The Hearing Care Partnership - Swanage Arvostelua 8

Dangerous audiologist Matt (Swanage branch) who carelessly without thought recommended drops for wax in ears over phone before even assessing them! Even when telling him a history of ear drum perforation. How does one be so reckless? Who willingly puts items into their ear without knowing what the issue is? Just because it’s most likely. Had I taken his reckless, arrogant, dangerous advice it could have led to permanent damage. Thankfully, I’m smarter than him and didn’t. He begrudged being outsmarted by a woman who stood by not taking his advice and acted like a petulant stubborn little man. I said how can we treat something when we don’t know what we’re treating? Please have a look first. Apparently this makes you the customer difficult. I’ll be difficult every day of my life rather than ruin my ears. This guy should be stripped of his role and qualifications. Turned out I had an ear infection and his wrongful advice was dangerous and medically negligent. Branch manager agreed and he’s been reported to head office. AVOID if you care about your hearing health, like me. Horrible aggressive man and clueless.

Matt Whettingsteel of the Swanage Dorset Branch dealt with my 98 year old mother in a professional and pragmatic fashion. He showed great empathy in assessing her hearing needs and took patient steps to ensure all was in accordance with her wishes. She subsequently changed her mind and the full refund was processed without stress or lengthy discussion.

I received very professional and attentive service from Mat Whettingsteal the audiologist at Robert Friths in Swanage. I was very well advised and now have superb hearing aids.
A very worthwhile and valuable service which I highly recommend.

I went to see Matt in Swanage who listened carefully to my particular circumstances. I now have two hearing aids and I am astonished daily how well I can hear and I forget I am actually wearing them. A life changer. I produce music for a hobby and these new aids have made a huge difference to my enjoyment and the end results. Thanks Matt.

On thinking I was not hearing my friends and husbands conversations I thought I should have a hearing test. From the first test I felt that I was being treated sympathetically and with respect. I now have hearing aids which have changed my life and am now able to interact in conversations. Matt has been very helpful and informative in my progress.

Had a full hearing test at Frith's opticians in Swanage by Matt Whettingsteel. Very clear explanation both before and after each element of the tests and final assessment, plan and letter to my GP. Only problem was that his tympanometer was not working.

Would definitely recommend Matt'.

very efficent good service,will be going back, no pressures, everything explained as we progressed,
whats not to like
thanks stephanie
best chris

I always get excellent service from Matt, he is extremely helpful and caring as well as very knowledgable. Any problems I have had have been sorted out with efficiency a d good grace. Nothing is too much trouble. The hearing aids have been a godsend to me have definately improved my life.