I bought a length of jute rope for a laundry airer. After only weeks of use it was disintegrating and showering the laundry with shreds of jute. (Note this is an airer which has worked fine for... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
The item is beautifully made and arrived as expected. There was damage in transit and the team quickly arranged to deliver a new working part without quibble. We are very happy with the product an... Näytä lisää
Yritys on vastannut
Easy website giving clear details of products, simple ordering system. Kept me informed and delivered promptly. Couldn’t ask for anything more. Item delivered was just what I wanted.
Yritys on vastannut
Always good to support businesses that supply products made sustainably. The product has no plastic parts, does exactly what I wanted it to and was supplied promptly and as described.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Thatch & Stone we believe in supplying quality items at fair prices. Quality and utility is the cornerstone of every product we sell. Our range of products is designed to be practical, easy to use day in day out and built to last a lifetime. We have assembled a collection of everyday classics which will compliment your environment. We’re constantly adding unique new products to our range, that we believe will become true favourites in your home.
Yhteystiedot
Unit 1 King Hayes Farm, WS9 9BU, Walsall, Yhdistynyt kuningaskunta
- info@thatchandstone.co.uk
- thatchandstone.co.uk
4,4
Erinomainen
25 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Beautiful 7 lath hanging shelf
I ordered a 7 lath shelf for my wee laundry room, arrived very quickly and well packaged. Exceptional quality and easy to put up. I decided to only use 5 laths in the end to allow more bulky items to be hung up and use hooks for undies! I really Iove it and was great price for quality - would definitely recommend!
13. helmikuuta 2026
Great quality product
Great quality product, exactly as described, very reasonable price too
9. helmikuuta 2026
Good communication
Good communication. Prompt attention to issue of
item damaged in transit.
Easy site to navigate. Competitive pricing.
5. helmikuuta 2026
Excellent choice and quality
The only supplier I found who had exactly what I wanted
15. tammikuuta 2026
Vastaus yritykseltä Thatch & Stone Ltd
Hi, Mrs S Twort,
Thank you so much for taking the time to leave us a positive review.
It's amazing to hear your positive comments and we are so pleased you are happy with your product/s.
Please don't hesitate to visit us again soon :)
T&S
Speedy delivery and love the product
12. joulukuuta 2025
Vastaus yritykseltä Thatch & Stone Ltd
Hi Fiona,
Thank you so much for taking the time to leave us a positive review.
It's amazing to hear your positive comments and we are so pleased you are happy with your product/s.
Please don't hesitate to visit us again soon :)
T&S
I have made multiple requests for a VAT…
I have made multiple requests for a VAT invoice all ignored and very disappointing
11. maaliskuuta 2025
Vastaus yritykseltä Thatch & Stone Ltd
Hi John,
Very sorry to hear that you have not had a reply about this, unfortunately we are not vat registered at the moment so there is no vat in our prices and therefore unable to provide vat invoices.
Please get in touch if there is anything else we can help with.
T&S
Vastaus yritykseltä Thatch & Stone Ltd
Hi Patricia,
Thank you so much for taking the time to leave us a positive review.
It's amazing to hear your positive comments and we are so pleased you are happy with your product/s.
Please don't hesitate to visit us again soon :)
T&S
Vastaus yritykseltä Thatch & Stone Ltd
Hi Alex,
Thank you so much for taking the time to leave us a positive review.
It's amazing to hear your positive comments and we are so pleased you are happy with your product/s.
Please don't hesitate to visit us again soon :)
T&S
Good price and fast delivery 👍🏻👍🏻👍🏻👍🏻
10. marraskuuta 2025
Vastaus yritykseltä Thatch & Stone Ltd
Hi Brian,
Thanks for the positive review.
We're so glad to hear that your happy with everything.
Visit us again soon :)
T&S
Lovely press
Arrived in time for my husband's birthday. He's delighted. Beautiful press, however, yet to try it out yet
16. syyskuuta 2025
Vastaus yritykseltä Thatch & Stone Ltd
Hi Christina,
Thank you so much for taking the time to leave us a positive review.
It's amazing to hear your positive comments and we are so pleased you are happy with your product/s.
Please don't hesitate to visit us again soon :)
T&S
Perfect!
Rapid delivery, excellent product - looks great in our newly decorated bathroom. Thank you!
1. syyskuuta 2025
Vastaus yritykseltä Thatch & Stone Ltd
Hi Chris,
Great to hear!
And thank you for the purchase and the positive review.
Come back soon :)
T&S
The item is beautifully made and…
The item is beautifully made and arrived as expected. There was damage in transit and the team quickly arranged to deliver a new working part without quibble.
We are very happy with the product and the customer service. Thankyou.
21. elokuuta 2025
Vastaus yritykseltä Thatch & Stone Ltd
Hi Joanna,
Firstly, thanks so much for the positive review, even after you experienced a problem with your item.
Unfortunately, even though we choose our delivery partners carefully, damage in transit can still happen, but we would much rather replace the item at our cost and you walk away happy with your purchase and our service, rather than quibble and leave you dissatisfied.
Thanks again and come back soon :)
T&S
Smooth transaction
29. elokuuta 2025
Vastaus yritykseltä Thatch & Stone Ltd
Hi Charles,
Thank you so much for taking the time to leave us a positive review.
It's amazing to hear your that things went smoothly for you, we do aim to make things as smooth as possible.
Please don't hesitate to visit us again soon :)
T&S
Super experience, great service, good product.
Easy website giving clear details of products, simple ordering system. Kept me informed and delivered promptly. Couldn’t ask for anything more. Item delivered was just what I wanted.
26. elokuuta 2025
Vastaus yritykseltä Thatch & Stone Ltd
Hi Judith,
What amazing feedback, thank you!
We strive to make things as easy and as clear as possible and to provide the best products and service as possible, so it's wonderful to hear that you're pleased all round.
Please don't hesitate to visit again soon :)
T&S
Vastaus yritykseltä Thatch & Stone Ltd
Hey,
Thanks for the great feedback, it means so much to us as a small business.
Visit us again soon :)
T&S
Got what we needed without any fuss!
11. elokuuta 2025
Vastaus yritykseltä Thatch & Stone Ltd
Hi Michael,
Thanks for the positive review.
We hate fuss, it's the worst, we try to make everything as smooth and as easy as possible.
Come back soon :)
T&S
Shabby products, rude customer service
I bought a length of jute rope for a laundry airer. After only weeks of use it was disintegrating and showering the laundry with shreds of jute.
(Note this is an airer which has worked fine for 20+ years with other ropes.)
Thatch & Stone were dismissive of my experience and blamed the airer pulleys, then charged me postage to send a cotton replacement which was too short and didn’t fit - and then rudely denied my request for a proper replacement.
So ignore their claims about ‘quality is at our core’. Poor product and rude customer service !
11. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thatch & Stone Ltd
Hi Simon,
We're very sorry to hear that you were dissatisfied with our jute rope.
Unfortunately in your case, it sounds like the age of your pulleys being 20 years old (which were not supplied by us) has taken a toll on them, causing them to damage the rope. We have never had any bad feedback about our rope as we only use quality rope from a premium supplier in the UK.
Even with this being the case, we did replace the rope free of charge with you only having to pay the cost of the postage, which we believed to be more than fair - obviously you didn't agree, so we are sorry we couldn't help further on this occasion.
All the best.
T&S
My second purchase from thatch & stone
My second purchase from thatch & stone, arrived quickly & well packaged, great product at an excellent price
16. kesäkuuta 2025
Vastaus yritykseltä Thatch & Stone Ltd
Hi Ceri,
Thanks for the review and for the return visit.
Hopefully we can make it a hat-trick :).
T&S
Pleased with everything.
27. toukokuuta 2025
Vastaus yritykseltä Thatch & Stone Ltd
Hi Lorraine,
Thanks for the great feedback, it means so much to us as a small business.
Visit us again soon :)
T&S
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