Poor customer service
Bought tickets for an event for my daughters birthday. Turned up on the night but show had been cancelled and we hadn't been informed. They said we had been told, so we'd obviously got dressed up on the off chance of what??? We got a full refund but no apology, in fact the box office staff member was quite unapologetic.
We were later offered a free meal in their hotel but as this was the third time we had booked an event there and had an issue each time, we weren't prepared to take the offer. I requested an apology instead - still waiting...






