Texpeed Arvostelua 215

Returned motorcycle jacket as I did not like the fit. The outline of the armour plate in the back could be clearly seen the majority of the time ruining the look. Bike Wear Direct received the return on the Monday morning. I contacted them on Wednesday as I still had no confirmation of the return nor received a refund. I was asked to wait three working days. On the Friday I emailed them again as still had not received the refund. At the weekend they replied and said it had been processed on the Friday and that it could take five working days. Ten working days later I have still yet to receive my refund and have emailed them once again. Not good.

Update: Today I received a template email saying my order has been refunded. No indication as to when the funds will reach my account or direct response/apology to my last email. I have once again sent a further email asking them to advise when the funds will be returned as it has still not reached my account. Awaiting response. I note Bike Wear Direct conveniently do not have a customer service phone number.

Update: 10 working days after receipt of the return they have once again advised it could take upto 5 working days for the refund to be received.

Update: Refund finally received 14 days after the returned goods were received by the seller.

Update: A week and a half later I receive an email from Trustpilot saying “Bike Wear Direct would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email. If we don’t hear from you within 3 days, your review may be taken offline.”

I immediately responded with my order number. I believe this is an attempt to have my review removed. To date, BWD have not responded to this review. I believe that had I have not left this review in the first instance, I would not have received my refund.

Awaiting their response.

Update: I received a call today from the advisor who had dealt with my email enquiry to offer an apology for how the situation was handling, which was appreciated. We discussed the lack of information concerning the refund process and the subsequent breakdown in communication that followed. Hopefully these issues will be resolved moving forward for future customers. Thank you.

Vendeur horrible pour l achat d un pantalon cuir j ai commandé du M il ma livré du 32 anglais donc du 42 français, impossible de trouvé un accord pour échanger ce pantalon il ne veut pas malgré son erreur

Saturday 5th August 2023
Probably the wettest day of the year and having to pick up my new motorcycle !
I decided to wear my new short wax jacket in the hope it would keep me dry ?
Well I can say with the upmost pleasure that I rode for more than two hours in absolute poring rain and kept perfectly dry and warm for only having a thin top on underneath.
I can’t recommend enough the quality and workmanship of this jacket.
Bike wear direct will always be my first choice of purchase
10/10

Bought these aramid cargo trousers to go with others I have for when the weather is better. Great product with armour supplied for knees and hips. Great fit and as I ordered 34 inside leg they are long enough on the bike. These trousers seem well made with good stitching and finishing. Very pleased with these for the price. Thanks

Great price,good quality and the size is spot on also very fast delivery would use again 10/10

Excellent Value. I ordered a Long Black Waxed Motorcycle Jacket and Motorbike Motorcycle Trousers Waterproof Cordura With CE Armour Protection also a pair of boots. The quality of the items is exceptional for the price. Unfortunately the boots were a bit too tight for me so I had to return. The return and refund was handled very quickly.
I would recommend the products.
The jacket 4.5 stars.
I ordered an extra size up as I'm not over keen on really tight fitting clothes and thought it would d be handy to wear a fleece/jumper in the winter, no need, the jacket is extremely warm. The belt was removed immediately as I wouldn't use it and to be honest is a bit flimsy.
The trousers 4.5 stars
Fit great, my only tiny gripe is the belt doesn't alway engage. I have had to take out the extra lining as they are very warm.
The Boots were a great looking product bit a bit tight, so can't mark them.
I've have worn the jacket and trousers every day and they do the job.
The service from the company from communication through to returns was fantastic.

The reason for purchase of the motorcycle trousers from Bike Wear Direct was the excellent price. Sometimes you can then be disappointed when they turn up
Not so with these. Great quality and fit at a budget friendly price.
Delivery was fast and free.
I wondered about returns if the size was not right, and they do quote a price for returns/replacement which is more than reasonable.
These were for my son's birthday, but I will need some soon so will be looking to buy again.
Hope this helps.

I purchased a lightweight summer Bike jacket from Bike Wear Direct. The jacket is great quality, strong zips, a great fit, and just what I wanted for a great price. I spoke to them about fittings and sizes, and their advice is spot-on. I am extremely happy with my jacket, and it will get some use at some high speeds!
Peter Davis. Nairn Scotland.

Great personal customer service. Easy to deal with,sell great quality products. Highly recommended

Ordered a pair of ladies biker trousers, great service also great product.

Lovely comfortable fit and great quality. Will certainly look to this company for further purchases 😃

Great selection of clothes. George was great from a customer service perspective, would buy from Bike Wear Direct again!

Absolutely superb company!
Really good quality gear at an amazing price.
I ordered jacket and trousers which were delivered really quick but I ordered the wrong size trousers, MY FAULT! and sent them back for an exchange, again, really fast replacement, I now have them, perfect!
Just want to thank George and the team, their communication is second to none!
Brilliant, will always go to these in the future,
Cheers, Steve Wilson👍👍👍👍👍

bought a leather jacket, when it came it was too large for me (my fault, i ordered a bigger size than normal). exchanged within a week with no headache at all . highly recommended . great jacket too at a very nice price

leather vest ordered Wednesday pm ,delivered Saturday am .Fantastic quality for the price .I followed the size guide and added a size to allow me to wear a hoodie underneath , fits like a glove and room to spare if required by altering the lacing.

I normally struggle to get the right size in clothes and I took a chance and went off the measurements they gave and it fit perfectly.

Really pleased with dispatch time and Cordura jacket.. Will use again and highly recommend..👍

The quality of the clothing is the best.I did need to change the size of the trousers.The returns process is simple and your company deals very swiftly with refunds.If I need anything else I know who to come to.
Thanks Alan.

Ordered a leather biker jacket delivered within 2 days quality of the jacket is fantastic will definitely buy more from you in the near future

This company's gear saved me in a nasty crash. The trousers protected my knees from impact. Walked away from a crash with nothing but bruises

Fantastic company. High quality and heavy leather. Had to send leather trousers back x2 due to my incompetent measurements, each time the company said no problem and sent out replacements. The trousers are of a high quality and fit well. Communication with them is fantastic,will certainly use them again.

Paul