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Vastaus yritykseltä Tests.ca

13.8.2025

Thank you for your feedback - we really appreciate it and are happy to hear that our materials are easy to understand!
Regarding the wording differences you mentioned, it's important to keep in mind that the actual exam questions are not public; they are kept secret and randomly generated from a huge question bank. So there's really no way to know which specific questions each applicant will encounter on their exam.
However, we do use the official manuals when preparing our tests, so all the materials that you may encounter on your actual exam are covered in our content. Of course, questions may be worded differently, but the core concepts and knowledge remain the same. We believe that this variation in wording is actually helpful for building a deeper understanding of the material rather than just memorizing specific question formats.
We hope this helps explain the approach, and we're glad our materials are helping you in your preparation!

Vastaus yritykseltä Tests.ca

7.8.2025

Thank you for your feedback! We're glad to hear you found the structure of our course helpful.
We understand that you were looking for more focused Class 2 content and would like to point out that our course includes both mandatory general knowledge preparation as well as focused Class 2 practice tests to ensure thorough coverage of all required topics.
We noticed that you've completed 1 Class 2 test so far, and we'd encourage you to log back in and continue with the additional Class 2 practice tests for the best exam preparation.

Vastaus yritykseltä Tests.ca

4.8.2025

Thank you for your feedback, and we apologize for any disappointment regarding the subscription timing.
To clarify how our system works, our 7 day Premium becomes available immediately after purchase for exactly 7 days. Since your subscription was purchased in the middle of the day on July 25th, it expired at the same time on August 1st as scheduled - this ensures every customer receives their full 7-day access period.
We understood from your earlier message that you weren't able to download some of the materials while your subscription was active. That's why we made an exception at your request and sent those materials to you directly via email, even after your subscription had expired.
We wish you all the best on your upcoming exam.

Vastaus yritykseltä Tests.ca

30.7.2025

Thank you for your feedback.
We are very sorry to hear that the questions were different - does that mean you were not successful on your exam?
It's important to understand that the actual exam questions are not public; they are kept secret and randomly generated from a huge question bank. So there's really no way to know which specific questions each applicant will encounter. However, we do use the official manuals for preparing our tests, so all the materials you may encounter on your exam should be covered, though questions may be worded differently.
We would like to investigate further what might have gone wrong, but we don't seem to have your email address. Have you had Premium access with us, or did you only try our free sample tests? Please note that our free tests are meant to be a sample of the program only and do not cover the entire material.
If you do have a Premium account, please contact us directly at hello@tests.ca so we can investigate this further and check your eligibility for our pass guarantee.

Vastaus yritykseltä Tests.ca

28.7.2025

Thank you for sharing your story and congratulations on passing your exam! We are thrilled that we were able to help you succeed after such a difficult experience.

We understand how stressful these tests can be, especially after previous attempts that didn't go as planned. Your persistence really paid off, and we're honored our program helped you achieve this important milestone.

We're always looking to improve and provide the best possible experience for our students. If you have any suggestions on what we get that final star from you, we'd love to hear your thoughts!

Vastaus yritykseltä Tests.ca

24.7.2025

Thank you for your feedback, Milad.
We are sorry to hear that our program did not help you pass your exam. It's important to understand that the actual exam questions are not public - they are kept secret and randomly generated from a vast question bank. So there's really no way to know which specific questions each applicant will encounter, even though our customers report that most questions on the real test are very similar to what they've seen here.
Nevertheless, all the material you will encounter on your test is covered in our practice tests and is based on the same official manual, but it may be worded differently. That is why we do not recommend memorizing the question-answer pairs while doing practice tests, as you need actual knowledge of the material to pass the test.
This is exactly the case where our Pass Guarantee is here to protect you. Please contact us directly at hello@tests.ca so that we can check your eligibility for it.