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Vastaus yritykseltä Tests.ca

4.5.2026

Thank you for your feedback — we are sorry to hear that the exam questions did not align with what you practiced in our program.
The ICBC does not share its official exam questions, but our questions are based on the same official educational materials and closely follow the exam format. The wording, however, may naturally differ from what you encounter on the actual test.
It is also worth mentioning that we do not currently offer a full Premium program for motorcycles — only free sample questions, which we recommend using alongside the official ICBC Driver's and Motorcycle Manual.
If you recall any questions from the exam that you feel were not covered in our program, please feel free to send them to hello@tests.ca — this would help us ensure our practice materials remain thorough and up-to-date for future test takers.

Vastaus yritykseltä Tests.ca

4.5.2026

Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations.
The ICBC does not share its official exam questions but our questions are based on the same official educational materials and closely follow the exam format. The wording, however, may be different.
It is also worth mentioning that we do not currently offer a full Premium program for motorcycles — only free sample questions, which we recommend using alongside the official ICBC Driver's and Motorcycle Manual.
If you recall any questions from the exam that you feel were not covered in our program, please feel free to send them to hello@tests.ca. This would help ensure their practice materials remain thorough and up-to-date for future test-takers.

Vastaus yritykseltä Tests.ca

23.4.2026

Thank you for taking the time to share your feedback, and congratulations on completing your Nova Scotia Class 4 written exam! We're sorry to hear that 3 exam questions caught you off guard.
It's important to understand that the actual exam questions are kept confidential and are randomly drawn from a large question bank, which means there's no way to predict exactly which questions any individual applicant will encounter. What we can ensure is that our practice materials are developed based on the official Nova Scotia driver's manuals, so all the topics and concepts you may be tested on are covered — though the real exam may phrase things differently than our practice questions do.
If you happen to remember those few questions you hadn't seen before, the team would greatly appreciate if you could share them (even if it's just the general topics/concepts) by emailing hello@tests.ca This would help ensure our practice materials remain up-to-date for future test-takers.

Vastaus yritykseltä Tests.ca

21.1.2026

Thank you for your feedback, Wendy. We appreciate you taking the time to share your experience.
We do indeed honor our pass guarantee, which covers clients who have passed all practice tests on our platform but were unsuccessful on their official exam after providing us with the required documentation. As we explained in our responses to you, you successfully passed your official exam on your second attempt (the day after your initial attempt). Since you ultimately passed the exam, no refund is due as per our pass guarantee terms and conditions.
Regarding the questions you found misleading, our questions and answers are based on the official manual and have been thoroughly vetted before being added to the platform. We're not sure which specific questions you're referring to, but you're welcome to send details about them to us at hello@tests.ca so we can review them.
As for your comment about the free site, please keep in mind that our free sample tests do not cover the entire material necessary for proper preparation for the exam. The Premium version provides comprehensive coverage and additional features to support your success.
We're glad you ultimately passed your exam and we thank you again for your feedback.

Vastaus yritykseltä Tests.ca

29.12.2025

Thank you for your feedback. We're sorry to hear you feel this way about the value.
We conduct extensive market research before setting our prices. As a private company not affiliated with or funded by the government, we invest significant time and resources into maintaining and updating our question database daily to ensure accuracy and alignment with current regulations.
Our Premium version offers multiple advantages over the free sample resources, including comprehensive coverage of all test topics, detailed explanations for each answer, Challenge Bank for targeted practice on missed questions, and Exam Simulator to replicate real test conditions. These features are designed to help you not just memorize, but understand the material and identify areas where you need more practice.
We do offer free sample tests so you can evaluate the program before purchasing. Our platform is advertised as a practice test-based program, which focuses on testing your knowledge through realistic exam scenarios—a proven method for exam preparation.
We understand this approach may not suit everyone's learning style. If you haven't already, we encourage you to explore all the Premium features to get the full benefit of your purchase.

Vastaus yritykseltä Tests.ca

18.11.2025

Thank you for your feedback, we are happy to hear that you've enjoyed the layout and we are to address your concerns as well.
All our questions are based on official materials as well as feedback from test-takers who have been through their exam. While you may feel some questions are not directly related to your specific study goal or seem repetitive, they're included in the program to ensure comprehensive coverage of all material. The wording may differ from the official handbook, but the content and concepts remain aligned with what you'll encounter on the actual exam.
Regarding the comparison to free apps, we've put significant effort into ensuring our Premium tests are not only province-specific but also closely aligned with the official handbook and real exam experiences. The Premium package offers more than just access to tests—it includes our Pass Guarantee. If you complete all our practice tests but fail the real exam, we'll refund your money in full. By choosing Premium, you're investing in comprehensive preparation and the assurance of success.
Our questions are carefully reviewed before being uploaded to avoid repetition in our practice tests. However, questions may repeat in the Challenge Bank or Marathon features to reinforce learning. If you've noticed exact repetition within the practice tests themselves, please use our mistake report feature to flag the specific question, and our content manager will review it and respond.
We're continuously developing the program and will keep your suggestions about adding more questions and improving answer choices in mind for future updates.

Vastaus yritykseltä Tests.ca

10.11.2025

Thank you for your feedback, and we're sorry to hear about your frustration. However, we're glad to hear that you ultimately passed your exam—congratulations!
We'd like to clarify a few points. We do have an extensive question bank covering all material necessary for your official exam. However, actual exam questions are confidential and randomly pulled from an extensive question bank, so there's no way to know which specific questions each applicant will receive. Still, our customers report that questions on the real test are very similar to ours, as both are based on the same source material.
Our pass guarantee requires successfully passing all our practice tests and providing official documentation showing you did not pass the real exam. However, from your communication several weeks ago, we understood that you had passed your official exam. Once the exam is passed, the pass guarantee refund no longer applies.
The Premium plan for commercial vehicles includes automatic renewal until canceled, as stated on the purchase page. We understand that you may have attempted to cancel it, and we apologize that we didn't receive your cancellation request. We received your renewal refund request yesterday and are happy to confirm the refund has been initiated.
If you have any other questions, please contact us directly at hello@tests.ca.

Vastaus yritykseltä Tests.ca

4.11.2025

Thank you for your feedback, and congratulations on passing your Class 4 test! We're very happy to hear that our program helped you prepare.
We appreciate you bringing up the measurement units. We typically provide measurements in both feet and meters, but we'll double-check our questions for Alberta and other provinces to ensure consistency.
Regarding the questions being different, it's important to understand that the actual exam questions are not public—they're kept confidential and randomly generated from a large question bank. There's no way to know which specific questions each applicant will receive. However, we do use the official manuals to prepare our practice tests, so all the material you may encounter on your exam is covered, though questions may be worded differently, of course.
If you remember any of the questions that weren't covered in our materials, please send them to us directly at hello@tests.ca, and we'll be happy to cross-check them with our materials.