Teslahubs Arvostelua 

Misleading Product, Ignored Refund Requests – Avoid!

I purchased the Magic Box (Order #19841) after being assured it would work in Australia without browser integration. This was completely false. In Tesla vehicles here, the browser is disabled while driving, which means the Magic Box is totally unusable for navigation or CarPlay/Android Auto in motion.

I’ve now requested a refund three times. Each time, my emails have been ignored or brushed off. Under Australian Consumer Law, products must be fit for purpose and match their description — this one isn’t even close.

The company’s lack of honesty in selling the product and complete disregard for customer service is shocking. Save yourself the frustration — buy from a business that stands behind its products and respects its customers.

Verdict: Misleading advertising + zero accountability = AVOID.

This is a horrible company. Their Spacebox isn’t working at all as they advertised after 2 weeks late delivery. Can’t return as they only accept 80% store credit and has to send it to USA. They even blocks your email after few times get into contact.
This is a scammer. Please stay away from buying anything from them.

Tesla Hubs is a horrible company. Spacebox does not work and they WILL NOT give me my money back even though they offer a money back guarantee!! Stay away from this company or you WILL lose your money on Chinese CRAP!! If I could give zero stars, I would!!

Title: Terrible Experience – Wrong Product, No Refund, No Support
Review:
I ordered a product from TeslaHubs in June. What I received was the wrong item shipped from China, and after weeks of emails, I still haven’t received a refund or replacement.

Their customer support is virtually non-existent. No one responds reliably, and there’s no real person to talk to. This has been an incredibly frustrating experience, and I feel completely ignored.

I strongly recommend avoiding this company. It feels like a drop-shipping scam with no customer accountability.

Ordered Spacebox - arrived with wrong connector so couldn’t set up on car - emailed and got a reply 2 days later asking for photos, sent and didn’t hear back since- have chased and chased and gotten nowhere - sadly I would never use these people again

i received the wrong product after waiting two weeks, the plastic part of the Telsa 2025 Model 3 Highland did not fit. i contacted seller and they give the the run around wanting me to accept store credit instead of sending the correct part.

I ordered the Teslahubs™ Space Box – CarPlay for Models Y, 3, S, and X on June 7 and didn’t receive it until June 23. The tracking system they use is practically useless—no updates until the package is out for delivery.
Unfortunately, the product didn’t work as advertised. I reached out for a refund, but TeslaHubs has ignored my request. Instead, they repeatedly asked me to update the unit’s software to "fix" compatibility issues with Tesla’s system. These updates didn’t help at all. It honestly feels like a tactic to delay and distract until you give up.

The product doesn’t function properly, and John Williams at TeslaHubs has ignored my refund request. I strongly recommend staying away from this company.

Avoid purchasing from this website. I ordered a Roof Sunshade Pro Kit over a week ago, and the shipping status has not been updated. Additionally, there has been no response from customer service.

The initial order acknowledgement on 6/14 for Magic Box indicated shipping within 12 hours. This did not happen and instead I got a Chinese carrier update 10 days later indicating they had received information. Despite multiple emails to Teslahubs there was never an update on the status just - we are looking into it and get back to you. No updates!

After almost 3 weeks, on 7/2 an attempt was made to deliver to an unknown address and no one called me for verification. I have since called the local final mile carrier twice and have been assured it will be here in 3 days. So if this is true, I might get the Magic Box after 4 weeks. That is unacceptable especially with no responses or updates from Teslahubs

I order a CarPlay kit they advertised as a Magic Box which had good reviews. I was shipped a different product that does not work like other reviewers have stated. Run around from the customer service, they don’t reply u less you email multiple times and just kick the can down the road.

After several inquiries, this company still hasn’t responded. The space box they sent me does not work. I requested to return the product and get a refund, but I received no reply.” Don‘t buy any product from this company !!!!

Don’t waste your money!!!
They are a Company very bad and absolutely not serious… I bought the Magic Box that didn’t works and they don’t want to refund me. It doesn’t work on my Tesla.. PAY ATTENTION

Absolutely the worst company I’ve ever dealt with. Stay away from them or be prepared to lose your money. Customer service non existent. Offered me 80 percent refund on AirPlay module for my Tesla. Product doesn’t work.

DO NOT INTERACT WITH THIS COMPANY

I ordered a CarPlay adapter. Upon receipt, it did not work. After 4-5 email exchanges where they kept having me jump through hoops, including sending pictures and videos and “updating” the unit, it remained nonfunctional.

They refused to refund my money and refused to provide me return information. When I protested the purchase with AmEx, they challenged it because I hadn’t returned the item - even though they wouldn’t give me return information.

This is a scam. Please spare yourself the pain of engaging with them

Absolute Crap! Cheapest China plastic for big amount of Money!
No way to return this garbage! For me this is fraud!

Teslahub claims to provide a full sound kit for the Tesla Model X. The pictures show seals for the rear doors and says its for the complete vehicle. After two months of fighting, they now confirmed that they don't send the rear pieces because of the difficulty of the rear doors. This was despite their customer service saying they were sending the missing pieces. Instead, they sent another front set as "a courtesy". They will not refund so I have filed dispute as well as a report with the BBB

A real scam! I waited almost a month for the delivery and they arrived not for the highland model but for the pre-restyling version despite having sent them an email informing them of my “highland” version...plus all the gaskets do not have the 3M stickers as advertised in all their videos! Stay away

Die bestellte Box lässt sich überhaupt nicht installieren. Support nicht vorhanden. Retour (nach wenigen Tagen!) nicht möglich. Stattdessen wird dem Kunden unterstellt, dass er keine Ahnung hat und nicht fähig ist das Gerät zu benutzen.

This outfit even falsifies reviews. Their site reads trustoilot 327 reviews 5 stars.
Outrageous. They have charged me for an item, and all I have received is a confirmation that the item is being picked up by the carrier. Almost two weeks have gone by, and the status hasn't change. Follow up inquiries result in polished email stating that it's on it's way. NOT!!!

Horrible service. Sent wrong product. Won’t make it right. Stay away from this company