Telkomsel Arvostelua 

I asked telkomsel Indihome to stop subscription by going to Grapari as per their procedure. The customer confirmed that they successfully processed the request and I received their written email confirmation. But after a week I received another email from Telkomsel a bill called prepaid retention and I have to pay Rp 7500 monthly without authorisation from me. Seems like a fishy business that Telkomsel is doing. How can someone insider activate a customer account for a subscription without any authorization from the customer itself. And when I requested to stop it they went around in circle to ensure that the customer is exhausted to serve their procedure and to redo the whole request of unsubscribing making sure that the customer would finally give up asking. What a fishy business they are doing.

I don't know who or what Telkomsel is, but I keep receiving their stoooopid emails to join their AI webinars on ZOOM and it doesn't matter how many times I unsubscribe (I NEVER SIGNED UP FOR THEIR CRAP!!!) the emails keep coming!
Questions (they say) can be submitted to skaletools(a)gmail.com but it's useless! They are relentless and it's never ending!
It's exhausting! I wish there was a way to get rid of these scammers!!!

Great experience, Shout out to this lady Keysia from Grapari Telkomsel Kuta ( Mall Gallery 2nd Floor ) if not mistaken , she helped me out on my problem

So Really Big Thanks to Her.

Very disappointing experience with Telkomsel Tourist eSIM. We followed all the required steps and successfully installed the eSIM, but the OTP required for registration was never received.
We went to the Telkomsel counter at Bali Airport for assistance, but the staff were unable to help with the eSIM registration and simply told us to go to the main office in a mall.
For an international tourist arriving in Bali, this is extremely inconvenient. If an eSIM is being sold to tourists, there should be proper support available at the airport to complete the activation and registration process.
We ultimately had to consider buying a physical SIM instead, despite already purchasing and installing the eSIM. Very frustrating experience and poor customer support.

I needed to input an OTP via SMS sent from 3 different financial service providers (Paysera, Wise and Interactive Broker). The OTPs from Wise and Interactive Broker did come, the OTPs from Paysera did not.

I tried contacting their CS for help. They asked me to try various things (i.e. turning the airplane mode on and then off, restarting my phone, moving the SIM Card to another phone, etc.), but after multiple attempts none worked. Meanwhile, I kept receiving unwanted ads via SMS.

They charged me 7000 IDR *4 on July 14th, 2026 and they insisted their system cant locate the issue. To connect to their AGENT took an hour, to get their agent to reply another 30 mins each. And each reply are template, please wait and later they said no issue. Really BAD SERVICE!!!!

I have only been using Telkomsel for a few weeks, and I'm already incredibly frustrated.

The amount of promotional SMS messages is ridiculous. Marketing messages appear to be enabled by default, and there is no simple option in the MyTelkomsel app to turn them off. Instead, customers have to call customer service just to stop receiving advertisements. That's unnecessary and puts all the effort on the customer.

I'm also noticing that my prepaid credit keeps going down. I can't prove it's related to the promotional messages, but it certainly doesn't inspire confidence when unsolicited services and advertising are pushed by default.

A simple opt-in/opt-out switch in the app for promotional SMS would solve this immediately. Every modern telecom provider should offer that.

This has been a very disappointing first impression.

TRUFFA IN AEROPORTO. Ho acquistato una E-sim nell’aeroporto di Jakarta di 32GB ma in realtà mi hanno messo solo 3GB. Sconsigliatissimo

I would have given 0 stars if that had been an option.

I tried to reactivate my number, but at no point was I informed that the reactivation could not be completed while I was outside my home country (Indonesia). Instead, I spent two weeks following all the instructions and repeatedly following up, only to find out in the end that it was impossible.

If you already knew that the process could not be completed from overseas, you should have informed me from the beginning. Doing so would have saved me a great deal of time and unnecessary effort.

kartu dan jaringan terjerek yang pernah saya pake, masak saya ke malaysia dimana saya udah beli paket internet roamax malaysia , pada saat saya di ferry dr indo ke malaysia, jaringannya terconnect ke jaringan sg harusnya telkomsel gk ada jaringan donk karena saya gak ada jaringan sg. ini bukanny gak ada jaringan malahan auto connect dan masuk ke tagihan normal dengan uang ( halo) sehingga pembayaran membengkak. bagi orang yang mau pakai kartu halo tolong hati hati apa lagi yang naik pesawat apabila lewat beberapa negara. sangat bahaya dan tidak aman bisa aja auto masuk tagihan karna tanpa persetujuan

Habe mir für den Urlaub 200gb Daten gekauft, damit ich unabhängig und zuverlässig arbeiten kann. Nach 50gb wurde mein Internet einfach blockiert. Ich habe noch 150gb Daten und der Mitarbeiter meinte nur dass ich mir für den Norden Indonesiens noch mehr Daten kaufen müsse 😂😂😂😂 Das ist Betrug!!!! Touristen sollten diese Abzocker in jedem Fall meiden!!!

These people from customerservice get paid by received e-mail, I'm sure. I've been contacting them for about 5 YEARS and they NEVER understood my complaint. So here it is, as I communicated many times.

My problem is that one of their customers didn't use here own mailadress since 07-08-2021. Blocking them works for a few months and the mails always find their way back from spam to my inbox. In all these years I can't get Telkomsel/Indihome to delete my mailadress from the following account:

DEVIRA YUNESTI Nomer Tagihan.
GAJAH MADA 00
KEL MUARA BULIAN MUARA BULIAN
JAMBI 36613
DEVIRA YUNESTI Nomer Tagihan. Invoice Number 903393887790002202310
GAJAH MADA 00, KEL MUARA BULIAN MUARA BULIAN
JAMBI 36613

Let somebody please contact this woman to use her own mailadress and remove mine please!

VERY GOOD OF SERVICE! my internet suddenly went down and i couldn’t use it, so i called 188 (which telkomsel service) and their customer service was very nice and responsive! even though i called them at 8 pm but they still answered with friendly manner and responsible! nice work!! 😊

bad policies and services, yet so expensive. greedy company.

Betrugsfirma, Finger weg von diesem Unternehmen. Die stehlen Geld von ihrem Guthaben. Das ist mir leider schon öfter passiert. Die Firma gehört ins Gefängnis.Ich werde sie nun Anzeigen.

Saya sangat senang dengan layanan Telkomsel yang menjangkau sampai ke pelosok yang jauh di pegunungan dengan rintangan dan kerja keras yang luar biasa, semakin ditingkatkan layanan yang semakin terjangkau kedepannya, tetapi layanan datanya yang seditnya agak mahal dengan kuota yang kecil untuk menjadi perhatian bagi layanan telkomsel ini kedepannya.

outranges prices & pricing experiments of more than doubling internet packages, the more loyal you see the longer you stay with them the more expensive it gets and less way less convenient price wise, horrible

It's really bad. It's charging you for nothing. If you have credits, they will eventually go down for nothing. When you go to history, it's also show nothing. Really bad!!!

Dont use this company. Bought a simcard in Jogja Indonesia, because 3 shop said there were processing delays. Details fully registered. I never received an activation code and my phone said no service. The online "help" insisted my phone was working sent lots of repetitive time & consuming instructions. I ended up buying a more expensive package from Smarty, which worked immediately . Telkomsel don't do refunds

Absolutely crap. Stopped working - everything in English to buy the eSIM - nothing in English if problems and no way to reach customer support online. I’ll have to find a physical store for help