TCL India Arvostelua 

Extremely Disappointing Experience with TCL – Poor Product Reliability and After-Sales Service**

I purchased a 2-ton TCL split AC in May 2026, but after very limited use during the monsoon, the AC stopped cooling. A technician arranged through the dealer informed me that the gas had leaked and initially quoted Rs.4,000 for the repair.

When I asked for the issue and its underlying cause to be properly documented, I was subsequently quoted Rs 5,200 for an official service, with the technician indicating that the leakage would be fixed but the root cause would not be recorded.

What has been even more frustrating is TCL's customer support. For nearly a week, I have been passed from one contact number to another, with calls going unanswered and nobody taking responsibility for resolving the issue.

A new AC developing a gas leakage issue within a few months deserves a proper technical investigation, not just a repair quotation without clarity on the cause. The lack of transparency, accountability and basic customer support has been extremely disappointing.

This has been a thoroughly frustrating experience, and it has seriously affected my confidence in TCL as a brand. I would strongly urge prospective buyers to consider the quality of after-sales support before making a purchase.

I expect TCL to investigate the issue, provide a written technical report and clarify the warranty position instead of continuing to leave the customer chasing for answers.

Extremely frustrating and disappointing experience with TCL — especially their customer support and the way warranty-related concerns are handled.

I purchased a TCL TV through Reliance Digital, trusting that I was buying a product from an established brand and that, if something went wrong, I would at least receive proper after-sales support. Unfortunately, my experience has been completely different.

The TV developed a serious issue during the warranty period. I immediately approached TCL for assistance and have been continuously following up with customer care, the service centre and technicians. Instead of receiving a clear resolution, I have had to repeatedly chase them for basic information about my own complaint.

What has frustrated me the most is the complete lack of ownership. One person asks me to contact another team, the service centre gives a different update, and emails do not receive a proper response. Even after a technician visited, the complaint was closed without properly informing me. I had to contact them myself to find out what had happened.

At this point, I am not even getting a clear answer about how long I am expected to wait for a resolution. My warranty is approaching its expiry, yet I am still having to repeatedly contact TCL just to get an update. A customer should not have to spend so much time and effort chasing a company for a warranty service that should be handled properly.

The refund/replacement issue has been equally frustrating. When a customer has a defective product and is asking what happens if the issue cannot be satisfactorily resolved, there should be a clear and transparent answer about the available resolution. Instead, I have been left without a clear commitment regarding refund/replacement and without a definite timeline.

What makes this even more disappointing is that the TV was essentially unused and the issue was discovered when it was switched on for the first time. Yet instead of feeling supported as a customer, I feel like I am being made responsible for continuously following up with different people and departments.

I understand that technical issues can happen with any electronic product. That is not what has disappointed me the most. **The real problem is the customer support experience after the problem occurred.**

A company can sell a good product, but the true test of a brand is what happens when a customer needs help. In my experience, TCL's customer support has been extremely frustrating, communication has been poor, escalation has been ineffective, and getting a clear resolution has become unnecessarily difficult.

I genuinely regret having to spend so much time chasing customer support for a warranty issue. Customers should not have to repeatedly call, email, follow up with technicians and escalate the matter simply to get a basic response or a clear resolution timeline.

I hope TCL seriously improves its after-sales service, customer communication and refund/replacement escalation process. A warranty should give customers confidence, not leave them wondering how long they have to keep chasing the company for help.

I have filed a complaint to National Consumer Helpline(NCH), and communicated them about further escalations but TCL is still unbothered.

I purchased a TCL TV which developed a defect and was eligible for replacement. What followed has been a month-long nightmare that I am sharing to warn other buyers.
The Replacement Unit:
The unit delivered as "replacement" was clearly not new. It had the following pre-existing defects:
Paint chip on the body
Dead pixel on screen
Loose and improperly fitted badge/sensor panel
Uneven panel brightness
No factory seal
No original documentation or warranty papers
Their Response:
When I raised this, TCL cited a "DOA policy" that was never communicated to me at any point before or during the replacement process. I received identical copy-paste responses for over a month stating the issue is "under review on priority basis."
What Followed:
Technician scheduled but did a complete no-show with zero intimation
Technician finally visited after repeated follow-ups
TCL unilaterally approved a panel replacement without informing me despite my written request demanding prior communication
I formally rejected the panel replacement and demanded a brand-new unit
No resolution was offered
Current Situation:
The replacement TV has now completely stopped working. No power, no indicator lights, totally dead. I am left without any functional television despite having paid for a brand-new product.
Escalations Done:
National Consumer Helpline complaint filed.
Verdict:
TCL India's after-sales service is non-existent. If you face any issue with your product, be prepared for endless delays, vague responses, and zero accountability. Buy at your own risk.

Worst experience here.. brought a Tcl 55 inch Tv 6 month back.. Tv suddenly got power off...complained to Raja store and TCL service department and they didnt respond even after a week of complaint

Ver I am extremely disappointed with TCL’s customer service. We purchased a TV that arrived damaged, and the experience of getting it repaired has been frustrating from start to finish.

It has taken over four months to resolve the issue, which is completely unacceptable for a new product. The customer service team was very poor, and the person assisting us was rude, unhelpful, and highly unprofessional. Instead of trying to resolve the issue efficiently, we felt ignored and treated with little respect.

Communication was poor throughout the process, and we constantly had to chase for updates. A customer should not have to wait this long for a damaged TV to be repaired or replaced.

This has been a very disappointing experience, and I expected much better from TCL. The combination of poor customer service, unprofessional behaviour, and the excessive delay in fixing the problem has left us extremely dissatisfied. I would not recommend TCL based on our experience.

Absolutely Disappointed – TCL & Reliance Digital Both Ignored My Complaint

Review:

I bought this TCL QLED TV (55 inch) in December 2024 from Reliance Digital, expecting reliable performance and post-sale support. Shockingly, within just 4 months, the display started showing issues – screen going black, flickering, and unwatchable image quality.

I raised a complaint in April 2025 with Reliance Digital, who assured me it was forwarded to TCL. Till today, June 2025, there has been ZERO response. No technician visit, no replacement, no updates – just complete silence from both TCL and Reliance. This is the kind of negligent customer service that customers must be warned about.

Spending hard-earned money on a brand like TCL thinking it’s a good value is a huge mistake. If you ever face issues, be ready to struggle for months with no resolution. TCL clearly does not care about Indian customers once the product is sold.

Avoid TCL at all costs. Their after-sales support is a joke, and Reliance Digital seems equally irresponsible in following up. Don’t waste your money or peace of mind.

I have purchased a C2 series UHD Android TV by TCL a few months back and the television is just what I have been looking for. It is just the perfect blend of style and advanced features. It boasts of so many unique features and among them what I like the most is the voice search mode where all I need to do for finding what I want to watch is to speak the name and it appears on the screen in a jiffy. It is a must buy product.