An absolute betrayal. Negligent, unethical, and dangerous.
I am giving this two stars for one reason only: after a dispute, they returned our initial deposit without needing to go to court. For that, we acknowledge their eventual compliance.
However, the journey to that point was shocking.
Our case was lost because Taylor Wessing's team simply missed the court date. This is an unbelievable and catastrophic failure for any law firm.
Following this, the situation got worse. They initially refused the refund, demanded we pay them thousands more, and threatened to leak our sensitive client database to the public and our competitor if we didn't comply. We also discovered a massive, undisclosed conflict of interest, as they were also working with our opponent.
While we appreciate getting the deposit back, they offered zero apologies for the lost case, the unethical threats, or the stress they caused. Returning the money doesn't erase the gross negligence and predatory behavior we experienced. We would still strongly caution any business against using their services.
5. lokakuuta 2024
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