Tate Arvostelua 

Tate Modern do not respond to emails or return calls. Extremely poor customer service (Zero customer service).

I ordered a book over 2 weeks ago and it hasn't arrived. I know it's in stock because I saw it in person in the shop. I emailed to chase it and was told I might get a reply within 5 working days. This isn't how the world works any more when we're all used to next day delivery. Really poor service.

I had a wonderful experience visiting the Tate Museum. The staff were very friendly, welcoming, and helpful throughout my visit. They were happy to answer all of my questions and provided clear and useful advice. Their excellent customer service made my visit even more enjoyable. Thank you to the staff for making me feel so welcome!

This relates to an online purchase of a Firda Kahlo item from the Tate Modern Gift shop. After purchase no e mail indicating when it would be shipped, no reply to several e mails and disconnected from phone calls

This is a review for Frida Kahlo exhibition. I went today with a friend being a fan of her work. We sadly have not checked the reviews. It was overpriced, as what you get is only a few of her paintings (and out for the most important ones only ONE) and some poor interpretations of her work. Also, despite booking for a particular time its still overcrowded. Its very poor.

I visited Tate Modern on 17 July 2026 with a friend, who is a museum member, to see two exhibitions. Unfortunately, the entire experience was overshadowed before we had even entered the galleries because of the security process.

We were made to wait in a long, slow-moving queue simply to reach a desk where a security officer inspected visitors' handbags one by one. My handbag was searched in an extremely intrusive manner. Every compartment was opened, including my makeup bag and wallet, and I was asked to remove both of my mobile phones and open my glasses case. I found the level of scrutiny excessive and, frankly, degrading. I have travelled extensively and have not experienced security checks of this intensity, even at airports.

The overall atmosphere created by the security presence was unwelcoming. There seemed to be security staff positioned on every corner, which made the visit feel more intimidating than enjoyable.

To make matters worse, the facilities did not reflect the same level of attention. The toilets were not particularly clean, and there was rubbish left on one of the staircases.

Overall, I left feeling disappointed and disgusted by the way visitors are treated. I am sharing this experience so that others know what to expect before visiting Tate Modern.

Login to pay for emin exhibition is useless. Forever unable to repeat my password for an account I don't want - why not let me pay as an irregular guest visitor like everyone else?

They don’t respond to emails i made an order for shoes been one month no update on it !!!

Tate should pay there staff and proper living wage.
Tate, I find, is like so many of our art institutions, snobby, elite and out of touch.

I love the Tate Modern and have been a member for many years. Thus I was dismayed to find that the cloakroom is now closed! One is directed to lockers which cost £4 (£2 for members). Staff inform me that these often don't work. This is a thoughtless and shortsighted move by the gallery. Current exhibitions shout out the need for humanity and community, yet the bean counters at the Tate want us to exclude human interaction, to throw staff out of jobs, to inconvenience visitors. Come on, Tate, you can do better than this!

Recently became a member and visited the Tate Britain. Lovely building an exhibitions were good. The members' room is a complete rip off. Everyone uses it as there are no checks and it is quite expensive. My friend who had scone and decaf coffee said the coffee was appalling and the scone had one raison in it. Do yourself a favour do not bother with the members place but go to café on the main floor.

Went in through the Turbine hall entrance at 10.30. It is a security check here but the person at the desk totally ignored me after I said good morning. Didn’t even look up. I gave up and instead turned to the other security guard standing there showing my backpack. He thanked me and applogized ( for his collegue’s behaviour, I think) The gallery is great, but that first guard’s way of action spoiled a lot of the experience.

Not too happy with the quality of my framed print.
The print is good but the frame feels incredibly cheap, there is so much flex in it as far as I know it could be made of veneered cardboard.
Also the hanging rings are attached directly to the frame so forget hanging flush on the wall.
Sorry but for £200 I expect so much more, I won't be buying again.

Lovely place- still needs more effort on service and the quality of the cafe...

Waited in queue of 7 after ordering and paying for tea in ground floor cafe Tate M. One assistant was preparing all hot drinks. 3m away, in the bar, two assistants did nothing for the whole time I was there. A bit of dancing and chatting. At 17.25 the shop in the Blavatnik building was closed so the galleries were not accessible using that route. Poor management in both situations.

**UPDATE** Disputed with PayPal and had a response email from Tate. Happy with resolution and didn't like disputing but it was impossible to get through. Dealt with efficiently eventually and new item was delivered. Thank you.

Waiting for response from 3rd January

I ordered a sale item from the shop and it arrived sodden, the box was wet through and the box the item was in was all wet and damaged. I have written to the Tate Shop, Tate Online and called several times. No response. When calling the shop is either closed or rings out and no answer.

The item was only £10 but that's hardly the point.

I used to love this place, and as it's within walking distance I joined as a member. However, it has become increasingly 'woke' with ridiculous and sometimes inaccurate comments below paintings calling out anyone with the most tenuous link to slavery or any other 'crime' of the time.
The large and disingenuous comment on Maggie Thatcher is offensive, they need to urgently brush up on their politics history. Many of the comments/summaries are anti British in the extreme, this should not be the case in a gallery dedicated in the main to British art.
I can only imagine that most of the staff here are the Z Gen. All in all, the art no longer excuses the drivel politics and I will not be visiting again. Concentrate on your paintings NOT woke rubbish please!!

Bought an art print. Already had one of same pic, wanted bigger. Other one had been put away. Shortage of frames.

Trusted Tate as well known name, not many more high profile in art world.

Print came. I’d got new frame to accommodate, I hung it. I wasn’t taken with it - somehow. Funny I thought, bigger, but less impact.

When I came across the first print - from ‘World of Art Global (I just checked) I placed two together- the colours on the first were far superior. And fool me - the new one promised much bigger but that was just wider border. Actual pic little difference in size, MASSIVE in colour quality.

Grrrrr

I had a ticket for Yayoi Kusama with Lunch at Tate's restaurant today. My experience with the exhibition is marvelous thanx to the artist, the food was also great but everyone in the restaurant I found very rude. I was very surprised and couldnt understand why these young people were so unhappy. We booked the ticket with lunch to experience the great view but instead we ve been given a table on the very back with a wall view. There were plenty of available tables on the front but the waitress told us that was the only table she could offer us and all others are booked. I had no energy to go into a pointless conversation but we also had a reservation and nobody asked us which table we would like to sit at so wonder how those people got specific tables reserved for them?! Its such a shame As it could have turned out to be a total pleasant experience