Taboola Arvostelua 143

starting from onboarding, ending with account being closed. I've opened many many accounts for my customers from their devices. All got rejected. Literally customers have licensed companies, pretty big ones. all goes down the drain. NO real customer support, only some kind of Gurgen that is not replying to messages.

Well well well, Google take note! these guys are way ahead of you when it comes to customer support! so so so helpful. I honestly hope my marketing funnels do well, I do not want to use any other platform!!!!

Taboola Support: A Masterclass in Inefficiency

I've been locked out of my Taboola account since Friday — that's multiple business days without access to a platform I pay to use — and the support experience has been nothing short of abysmal.

The Problem: My account silently stopped working. No email notification, no warning, no explanation. Upon entering valid credentials, the login page simply refreshes — a clear indication of a server-side rejection. This isn't a "forgot my password" situation. This isn't a browser cache issue. This is Taboola's own authentication server refusing to process a valid login and redirecting back to the login screen.

The Support Experience:

From the moment I engaged support, it became painfully clear that the team handling my case lacks both the tools and the competence to deal with anything beyond the most superficial issues.

1. Glacial Response Times — Across Every Channel The email ticket support is unreasonably slow. Replies take an unacceptable amount of time, which forced me to repeatedly reach out via live chat just to get any form of update. But here's the worst part: the wait wasn't even worth it. After waiting a significantly long time for a response — whether by email or live chat — the answer I'd finally receive was either useless, superficial, or completely irrelevant to my case. Waiting days for nothing is not just slow support — it's disrespectful to the advertiser's time.

2. Surface-Level "Solutions" to a Deep Problem Every suggestion I've received has been insultingly obvious. "Have you tried clearing your cache?" "Can you try a different browser?" Meanwhile, I have a developer on my side who captured HAR files proving the issue is server-side — and support doesn't even acknowledge the evidence. They are incapable of reading their own platform's behavior.

3. Zero Diagnostic Capability Here's the most damning part: support cannot check the account status or access server logs. They cannot tell me if the account has an internal restriction, a flag, a suspension — nothing. They are, for all practical purposes, a wall between me and anyone who could actually help. When the issue exceeded their script, they escalated to IT — not because they identified the root cause, but because they simply don't have the ability to investigate further. That's not escalation. That's surrender.

4. Willful Ignorance of Context When my developer provided detailed technical context — HAR files, server response analysis, authentication flow breakdown — the support engineer ignored every single piece of evidence and defaulted to unrelated troubleshooting. All that effort, dismissed in favor of a copy-paste response. This is not support. This is a human autoresponder.

5. Laziness Disguised as Process There is a clear pattern: every response is designed to minimize the support agent's effort, not to maximize resolution speed. They are not solving problems — they are managing tickets. The goal is clearly to push the issue to someone else's queue rather than take ownership. "We've escalated to IT" is not a resolution. It's an admission that Level 1 support is decorative.

The Result: As of today, I still have no access to my account, no explanation for why I was locked out, no ETA for resolution, and no confidence that anyone at Taboola is treating this with urgency. I've lost days of campaign performance, revenue, and optimization time — and the only thing I've received in return is a lesson in how not to run a support operation.

Bottom Line: If your support team cannot access account logs, cannot verify internal restrictions, cannot process technical evidence provided by the customer, and takes days to deliver empty answers — then you don't have a support team. You have a firewall with a chat window.

Fix your systems. Train your people. Respect your advertisers' time.

Claqué au sol, algorithme très mauvais

Digital Cancer, scam ads, lies.

Taboola is destroying the internet.

Taboola has been a stable, fair platform with great support. For me, it's the best work environment.

UPDATE: EVEN WORSE NOW!
They added "campaign groups" and now I cannot duplicate campaigns. They hate their customers.
Horrible!
Back end buggy, stuck all the time, doesn't work well, have to refresh all the time, limited options, rules have no logic, rejections have NO LOGIC (example: EMEA countries cannot advertise in Russia - I'm not advertising in Russia, I advertise globally for a certian language (not russian), so if taboola DOESNT allow Russia then why the .... do they target it and then reject it? exclude what you dont allow!!! hello???)
customer service is rude and of no help. Takes for ever to get a response. Ridiculous.
Also they reject news articles for no reason (because they approved it at the end). their brainless AI rejects images for no reason, and don't get me started on their conversion logic and implementation in camapigns... I can go on and on...
It used to be much better few years ago...

If it was possible to give these people a 0 star I would do it. These people are a bunch of thieves. They will take your money and don't do anything for you. They will keep charging you for nothing and when you run out of money from the card you saved on their website, they will threaten you with a lawsuit if you don't keep paying. I couldn't believe my eyes when I received their threats through my email. What's even worst their dumb website don't even show where you can cancel that horrible and disgusting plan they tricked you into. PLEASE PLEASE PLEASE DON'T GO THERE!!! If you want proofs I can share my dashboard and the email they sent us. It's utterly disgusting. I think they should be investigated. Shame on them!

I received a professional and straight to the point support from Yashsvini, in a few words all has become clear.

Invasori di privacy

Worth it!
Superb reach & superb team!

Amazing help!! thank you so much!

I am extremely disappointed with Taboola. They suspended my account claiming it didn't meet their rules, but they never specified which rules were violated. Meanwhile, similar ads from other companies are running perfectly fine on their network.

What's worse is that I’m now locked out: I can’t edit my campaigns, I can’t delete my account, and I can’t even remove my payment method. They are basically holding my credit card hostage while charging me $90 for clicks generated during a 'learning phase'—money completely wasted for a campaign they won't even let me optimize. It feels like a scam for new advertisers. Terrible experience and a total waste of time.

Bring live chatting to the Language German

Einfach nur Müll. Es werden Nachrichten eingeblendet die Teilweise 4- 5 Monate alt sind. Guter Journalismus geht anders. Diese Seite sollte man grundsätzlich meiden.

Meine Erfahrungen sowohl vom finanziellen Aspekt her als auch hinsichtlich der grafischen Umsetzung und den genutzten Funktionen waren von Beginn an durchweg positive. Ich muss offen bekennen, dass ich selten eine so kompetente, freundliche und engagierte Betreuung im B2B- und Client-Bereich erlebt habe wie bei Taboola. Die negativen Kommentare hier kann ich insofern beim besten Willen nicht nachvollziehen. Sowohl was technische Anforderungen der Einbindung anbelangt als auch Fragen zur Monetarisierung – etwa die Umsatzprognosen –, war die Hilfestellung äußerst kompetent. Die Ansprechpartnerin bei Taboola war überaus hilfsbereit, zuverlässig, geduldig und aus eigenem Antrieb bestrebt, das "Onboarding" reibungslos gelingen zu lassen. Kommunikation ist das A und O – auch gerade bei Blogbetreibern ohne allzu detailliertes technisches Verständnis; diesbezüglich wurden meine Erwartungen absolut übertroffen.

We have put several native advertising campaigns with Taboola. At first, the Taboola-reported metrics and visitor tracking made us think we were getting good results. Unfortunately, it turned out that all the click-to-calls we were seeing resulted in a completed phone call less than 1% of the time. This was highly unusual and suggestive of click fraud.

Getting started with their platform was challenging. The ad creation page crashed constantly. There's no good system for incremental saves, so I lost an hour of work three times or more.

Customer service is worse than useless. When you follow their advice, things get worse or stop working. Study the help files and help yourself. You'll be much better off.

Adding insult to injury, many of our campaigns were for healthcare providers, which are one of their "special categories." In this category, they will reject an ad regardless of its content, with an error message saying the ad needs pre-approval. There is no separate process, that is the first step in the process. Then they give zero instructions about how to get pre-approval. It's more like they are blowing you off. Chat GPT found a support email address for them. That worked with a couple of campaigns. By the third time this happened, they ignored my emails. They held me on a rude, long chat and told me I had to stay on the line with them while they did the approval. It ended up taking over 40 minutes to approve one new ad set, in addition to the time I wasted gathering all the details for emails and then following up. Their employee Aditya Varma is particularly difficult. There's really no excuse for this process. Just put the submitted ads through your approval process and let me know if they are wrong. Their so called "pre-approval" process not a process at all. I have asked several times, and no employee will comment on what the "process" should be. It's just guess and get bumped around and not listened to. So frustrating.

I really like these guys, the customer service is 100% human and they are fast and gently. Thank you

Taboola pushes the same absurd, irrelevant nonsense into my screen every single day. I’m a 67-year-old straight woman and I keep getting ads for “young Ukrainian” and “young Japanese” women looking for a partner, right there in my Yahoo Mail. I actually do have plenty of interests, so I asked them if they could at least show me something about EK museums or culture.

Their support sits on the same intellectual level as their targeting: template mails, zero reading, zero processing. They just kept sending me the exact same automated message on repeat — basically: “Remember, it’s free, so shut up.”

The ads themselves aren’t just irrelevant — they’re sexually suggestive, lazy, and embarrassing. What’s the plan here, Taboola? Hoping I’ll suddenly mutate from a 67-year-old straight woman into some holo-bi sex hunter chasing young girls across the internet? Come on. This is pure CPM greed: even if they showed me the backside of a pig, as long as the ad flashes on my screen, it’s cha-ching for them.

Taboola adds no value, no relevance, no service. Just noise, cheap clicks, and cash-grabbing.