Ordered a stone coloured bag in the sale. Omitted to order the 2 free straps and contacted customer services. They were so quick to respond and sent me them out asap. Beautiful bag , would order again... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The cross body leather bag bought for my wife was at a great price and had additional straps for free. Item packaged well and arrived promptly. As yet cannot vouch for the duribility as this is a gif... Näytä lisää
Yritys on vastannut
Easy to navigate website, with simple ordering process for main items. Could have been clearer in terms of process for ordering 2 free handles for handbag. However, this was followed up by Swoon wit... Näytä lisää
Yritys on vastannut
I’ve been really enjoying this compact crossbody bag lately. The size is perfect for everyday use ,it holds my essentials like phone, wallet, keys, and a few small items without feeling bulky or h... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Swoon London is a modern fine leather handbag brand. With style, practicality and quality is at it's core. We began small, keeping our core products limited. We have grown a lot since, but we still insist on having a small (but perfectly formed) collection of styles and colours for our customers to 'Swoon' over and enjoy! The owners of Swoon are two people who are polar opposites! Together, they create magic! This totally embodies what the brand is all about! Swoon London was launched whilst enjoying the calm tranquility of the River Dart on the south coast of England. Anna enjoys owning designer handbags, but whilst jumping on and off boats, a beautiful, functional, affordable handbag was really needed! Something that can travel anywhere with her, and always look fabulous, without the price tag of the high end designer bags! Anna believes a bag should work with you, in any given setting - thus the addition of the interchangeable straps! The straps change with your outfit, your style, even your mood! Anna has spent over 20 years working within luxury fashion. Brand, style, and customer service are part of her DNA! Jules's background is the Automotive industries. Jules loves the detail, and is always looking for ways to improve the customer experience for our customers! Our aim is to provide our customers with beautiful, personalised leather bags and accessories that are stylish, affordable, versatile and practical.
Yhteystiedot
Denmark House 143 High Street, Chalfont St. Peter, SL9 9QL, Gerrards Cross, Yhdistynyt kuningaskunta
- hello@swoonlondon.com
- swoonlondon.com
4,8
Erinomainen
368 arvostelua
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Love Swoon
Love the Swoon Downton XL bag so I gave in & got it in orange as well. Fab colour.
29. joulukuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your lovely review, Sandra, and for ordering from Swoon London again! We’re so pleased you love your Downton XL — Sunset Orange is such a fabulous colour choice. Enjoy switching between them!
1st Class Customer Service & Products
I ordered a bag for my wife and foolishly ordered the incorrect size. I emailed Jules who genuinely couldn’t do enough to help to organise the exchange. Not only is the customer service 1st class but the quality of the bag and accessories is also. Will definitely be a returning customer. Thanku
1. joulukuuta 2025
Vastaus yritykseltä Swoon London
Thank you so much for your wonderful review, Adrian!
It was an absolute pleasure helping you with the exchange, and I’m really pleased to hear your wife loves her new bag. Ordering the wrong size happens all the time — no trouble at all, and I’m glad we could make the process easy for you.
Your kind words about both the service and the quality mean a lot to our small family business, and we truly appreciate you choosing Swoon London.
Wishing you both a very Merry Christmas, and we’d be delighted to welcome you back anytime!
Kindest regards,
Jules
Swoon London
Beautiful product. Just received my second purchase and am…
Just received my second purchase and am very happy. Easily ordered, lots of choice. The option of personalising is great and just adds that extra touch to the beautiful bags. Delivery was very quick. Quality is great and i will definitely be making more purchases.
30. marraskuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Patricia! We’re so pleased you’re happy with your second purchase — and that the personalisation added that special touch. We’re delighted you love the quality and quick delivery, and we can’t wait to welcome you back to Swoon London again!
Good quality lively colours bag
30. marraskuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your lovely review! We’re so pleased you’re happy with your New Forest Green Stratford — the colour really is beautiful. We hope you enjoy using it!
Great product and fantastic customer…
Great product and fantastic customer service
30. marraskuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Eleanor! We’re so pleased you’re happy with your Pink To Make Them Wink Bag Set and the customer service you received. We hope to welcome you back to Swoon London soon!
Fantastic service
Fantastic service, the quality of the product was amazing. I purchased this bag as a present for my sister and I know she will love it. This will not be my last purchase from Swoon London. Jackie x
4. marraskuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Jackie! We’re so pleased you’re happy with your order and the quality. What a lovely gift for your sister — we’re sure she’ll love it! We look forward to welcoming you back to Swoon London soon.
Another superb bag from Swoon London
Another superb bag from Swoon London. The fourth one! This time I treated myself! The other three were presents. I can’t believe the quality and excellent service. I received my bag a few day after ordering the crazy for navy bag set with two free straps and key ring. The quality is superb and I can’t wait to use it. Take advantage of the special offer, you won’t be disappointed, they are beautiful bags.
3. marraskuuta 2025
Vastaus yritykseltä Swoon London
Thank you so much for your fantastic review, Teresa! We’re so grateful for your continued support — four Swoon bags, that’s amazing! We’re thrilled you love your Crazy for Navy Bag Set and hope you enjoy using it. Thank you again for your kind words and for being such a loyal customer.
Present for Stepmum in Canada ag for my stepmum
I ordered a bag for my stepmum in Canada and she received it in under a week which was amazing! Thank you Swoon. Your bags are of fabulous quality and your delivery was astounding! Thank you 😊
27. lokakuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Cathy! We’re so pleased your stepmum received her bag so quickly and that you’re both happy with the quality. We hope she loves using it — what a thoughtful gift!
A really super bag
A really super bag. Very nice quality at a great price and it was very quickly dispatched.
2. marraskuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Elaine! We’re so pleased you’re happy with your denim Downton — great quality and quick delivery are exactly what we aim for. We hope to welcome you back to Swoon London soon!
Fabulous choice
I ordered my bag and it arrived very quickly and the quality as I expected. Very well made and the straps are brilliant. Thank you.
2. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swoon London
Thank you for your wonderful review, Taraneh! We’re delighted you love your Midnight Black Downton XL and the straps you chose — such a timeless combination. We look forward to welcoming you back to Swoon London soon!
Vastaus yritykseltä Swoon London
Thank you for your wonderful review, Jonathan! We’re delighted you love your order and are so pleased you’re happy with the quality and delivery.
prompt delivery and suitable…
prompt delivery and suitable replacement for my cross body bag.
26. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Nafisat! We’re so pleased you’re happy with your Gold Cable Chain Strap and that your order arrived promptly. We look forward to welcoming you back to Swoon London soon!
Nice spacious bag (XL size)
Nice spacious bag (XL size). It’s a gift for my mother. Thank you for the discount code which was applied after I had raised the order. It was well packaged.
12. lokakuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your lovely review! We’re so pleased you’re happy with your Downton XL bag and that it arrived beautifully packaged. We hope your mother loves her new bag — what a wonderful gift!
Gorgeous bag
Ordering was simple and delivery was so quick. I chose the option where I did not choose my two straps I purchased a collection.
Black bag so classic colour goes with everything and the straps were lovely. Third bag I have purchased from Swoon.
9. lokakuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Jennifer, and for ordering from Swoon London again! We’re so pleased you’re happy with your Jetsetter Bag Set — such a timeless choice. We look forward to welcoming you back soon!
Superb quality bags and straps
This is my second bag from Swoon. Would highly recommend them. Service is great and very quick delivery. Quality of the bags and straps is excellent and reasonably priced. Will continue to buy different colours.
7. lokakuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your wonderful review, Rak, and for choosing Swoon London again! We’re delighted you’re happy with your Midnight Black Downton and our service — we can’t wait to welcome you back for your next colour!
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Michele! We’re so pleased you’re happy with your experience, and we hope you’re loving your In A Hurry bag set — such a great choice. We look forward to welcoming you back to Swoon London soon!
Fast delivery
Fast delivery and the bag strap was exactly what I was looking for. Overall a positive experience.
6. syyskuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Lisa! We’re so pleased you’re happy with your Blue Tones Stripe Strap – such a great choice. We look forward to welcoming you back to Swoon London soon!
Quality products & super fast delivery
Quality products & super fast delivery. Would highly recommend.
31. elokuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your fantastic review and for ordering from us again, Crystal! We’re so pleased you’re happy with your Venice Weekend Bag Set and we look forward to welcoming you back soon.
Arrived very quickly
Arrived very quickly.
Only one thing the initials that added did not show up very well.
2. syyskuuta 2025
Vastaus yritykseltä Swoon London
Thanks for your review, Michelle! We’re so glad your bag arrived quickly. We’ve checked the initials and they are as clear as possible – we hope you enjoy using your bag.
Amazing customer service
Amazing customer service. fast and polite response. I love my bag
2. syyskuuta 2025
Vastaus yritykseltä Swoon London
Thank you so much for your wonderful review! We’re delighted you love your bag and that our customer service made the experience even better. We look forward to welcoming you back to Swoon London soon!
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