Switchd changed my dual fuel supplier back to Outfox to ensure I was still receiving the cheapest fuel prices available, they do all the hard work and I just pay less. What’s not to like!
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Just completed an automated switch to EoN. Painless and simple. Happily, this account has just been recommended by Martin Lewis. This is exactly why I use Switchd in the first place. My only adverse... Näytä lisää
Yritys on vastannut
The Switchd team really do take all the pressure off searching for the best value energy deals. In these uncertain times it’s nice to there is someone you can contact if you have any questions or conc... Näytä lisää
Yritys on vastannut
Not entirely sure I am actually saving money but honestly it’s too complicated to work out how to cancel this. Also the emailing everything via you is super annoying e.g password reset emails don’t co... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Switchd automates the process of switching energy deals, so you can be on the best deal, hassle free, always. We search the market every day to find you the best deal and then we do we switch for you. Never overpay for energy again.
Yhteystiedot
Yhdistynyt kuningaskunta
- team@switchd.co.uk
- switchd.co.uk
4,3
Erinomainen
591 arvostelua
On vastannut 91 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
**Awful/Disingenuous Customer Service**Avoid at all Costs: No Coverage for EV tariffs
Paid for 4 years of supposed switching to the best electricity tariff. Over £200. To find after that period they do not search or have any EV options. Found this out through a conversation with Octopus directly. I have had a EV for that whole period and charged exclusively at home. At no point was this made clear, discussed or asked by Switchd. This then led to a highly disingenuous and evasive set of mails with a lady called “Naomi” in which she took no responsibility, offered no apologies and asserted this was my issue to “discover”. Exceptional level of dishonesty. Not only have i paid the subscription mentioned but I have also incurred a significant overpay on my electricty bill verses if I had manually searched for a EV friendly electricity tarriff. Strongly recommend not using Switchd. Awful experience and outcome for me.
14. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Switchd
Hi,
Thank you for taking the time to share your experience with our service — we're genuinely sorry to hear how disappointed you are.
We completely understand your frustration, especially given the investment you've made in your subscription and in trying to reduce your energy costs. Our service is built to help members save money through regular switching, and we’re genuinely sorry this didn’t deliver the value you were hoping for.
Switchd is a service designed to switch members to the best available gas and electricity tariffs, and this is made clear across our website and in our communications. At this time, we don’t support EV tariffs, as these are structured very differently and fall outside the scope of what our platform currently offers. With more households now owning EVs, we're certainly looking into ways to expand our service to support EV-specific tariffs in the near future.
As we weren’t aware that you owned an EV — and this wasn’t shared with us during your time as a member — we based our switches on standard usage, in line with our service.
Thank you again for your feedback — it’s important to us, and we’ll continue using it to improve how we communicate and further develop our service.
Kind regards
The Switchd Team
Vastaus yritykseltä Switchd
Hi Christine,
Thanks so much for leaving us a review. We know how important it is to stay in the loop, so we’re really glad to hear you’ve felt well-informed.
We’re here to make energy switching easy — and communication is a big part of that. Appreciate you being with us!
Best Wishes
The Switchd Team
Vastaus yritykseltä Switchd
Hi Andrew,
Thank you so much for the 5-star review! We're really glad to hear you're happy with how we’ve kept you informed throughout the switching process.
Our goal is to make energy switching as simple and stress-free as possible, so it's great to know that everything’s been smooth on your end. If you ever have any questions or need anything, we're just a message away.
Thanks again for being with us!
Kind regards
The Switchd Team
Easy to use dashboard
Easy to use dashboard, no hassle all the work is done for you
1. huhtikuuta 2025
Vastaus yritykseltä Switchd
Hi Karen,
Thanks a lot for sharing your feedback! We're glad you found the dashboard easy to use and the whole process hassle-free. That’s exactly what we’re here for – to take the stress out of energy switching and do the hard work for you.
We appreciate you being with us and look forward to keeping things simple and savings-friendly for you!
Kind regards
The Switchd Team
Excellent service in looking after…
Excellent service in looking after customers.
29. maaliskuuta 2025
Vastaus yritykseltä Switchd
Hi Christine,
Thank you so much for the 5-star review! We’re really pleased to hear you’ve had an excellent experience. Our mission is to make energy switching simple, seamless, and stress-free – and it’s great to know we’re hitting the mark.
We’ll keep working hard to make sure you’re always on the best deal without the hassle. Thanks again for being part of the journey!
Best Wishes
The Switchd Team
super easy.
28. maaliskuuta 2025
Vastaus yritykseltä Switchd
Hi Paul,
Thank you so much for the 5-star review! We're thrilled to hear you found the switch super easy — that's exactly what we're here for.
Our mission is to take the hassle out of finding the best energy deal, and it’s great to know we’ve made the process smooth and simple for you. Thanks again for being a member at Switchd.
Kind regards
The Switchd Team
Done in 24 hours.
22. maaliskuuta 2025
Vastaus yritykseltä Switchd
Hi,
Thank you for your review! We're thrilled to hear that everything was completed within 24 hours. Efficiency is something we strive for, and it's great to know we met your expectations.
Warm Regards
The Switchd Team
Service was extremely efficient and…
Service was extremely efficient and seamless. I was provided with all necessary pros and cons of the switch which enabled me to make a considered decision on the transfer.
21. maaliskuuta 2025
Vastaus yritykseltä Switchd
Hi Colin,
Thank you so much for sharing your feedback with us. We're so pleased to hear that you found the process efficient and seamless. Providing clear and balanced information is key to ensuring our customers feel confident in their decisions.
We look forward to continuing to help you save more money on your energy bills!
Best Wishes
The Switchd Team
Vastaus yritykseltä Switchd
Hi Vishy,
We appreciate your kind review! It’s great to hear that you found our responses quick and well-explained—that’s exactly what we strive for.
Thanks for being a valued member
Best regards,
The Switchd Team
Easy switch.
All I had to do was email you and say I wanted to switch suppliers. You did the rest and kept me informed. Great!
11. maaliskuuta 2025
Vastaus yritykseltä Switchd
Hi John,
We really appreciate you taking the time to leave us a review! It’s great to hear that you found the switching process so easy—making things simple for our customers is exactly what we aim for.
Thanks again for the continued support.
Kind Regards
The Switchd Team
Efficient and effective service
8. maaliskuuta 2025
Vastaus yritykseltä Switchd
Hi Jonathan,
Thank you for your kind review and for rating our service 5 stars! We’re delighted to hear that you found our energy switching service efficient and effective—that’s exactly what we aim for.
Thanks again for your support!
Best wishes
The Switchd Team
Generally very good
Generally very good, but I did have some problems in knowing which profile (EDF, our new supplier, or Octopus) to login as! Some confusion regarding uploading pictures of our meters; what site to use.
22. helmikuuta 2025
Vastaus yritykseltä Switchd
Hi John,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you’ve experienced with logging into your EDF account. We completely understand how confusing this can be, especially after transitioning to a new supplier.
We hope everything has been resolved, and we look forward to assisting with many more switches in the future!
Kind regards
The Switchd Team
I give a 3 star review as I do not…
I give a 3 star review as I do not think you have been looking out for better deals for us since 2020 .The reason I think this is because nothing changed since then so I rang to ask why and was asked for my last bills so emailed them,then within a week was changed to a new supplier ? I think if I had not rang, I would have still been with the same supplier. I thought switched monitored my account , am I doing something wrong as I had to send my last bill. Before 2020 you changed me on a regular basis and I thought you were worth being with I am now having doubts?
18. helmikuuta 2025
Vastaus yritykseltä Switchd
Hi Anne,
Thank you for your feedback.
We're sorry to hear that you feel we haven’t been actively searching for deals on your behalf. Please rest assured that we monitor tariffs daily. The frequency of your switches is influenced by your Switchd settings—certain preferences can limit the range of available tariffs.
That said, we want all our members to feel they’re getting the best value from our service. We truly appreciate your feedback and have taken it on board.
Kind regards
The Switchd Team
Everything going well has been good since joining…
Everything has been good since joining Switchd, I no longer have to search for energy deals as it’s sorted for me, keep the good work going.
9. helmikuuta 2025
Vastaus yritykseltä Switchd
Hi Neil,
Thank you for taking the time to share your feedback with us! As a valued member, we’re always looking out for you to ensure you get the best deal. We truly appreciate your membership and look forward to helping you save even more on your energy bills!
Warm regards,
The Switchd Team
The whole process was a complete…
The whole process was a complete muddle. I reached the point where I was prepared to stay with my current provider. I could not find a phone number for your company nor one for EDF. Fortunately a friend was registered with EDF and she gave me a number which allowed me to rung and sort the muddle out.
4. helmikuuta 2025
Vastaus yritykseltä Switchd
Hi Linda,
Thank you for sharing your feedback.
We're really sorry to hear that you found the process confusing. We aim to make switching simple and hassle-free, and we regret that this wasn’t the case for you. We haven't been able to find any emails from you, but if you have any questions or need assistance, the best way to reach us is by emailing team@switchd.co.uk. You can also find our contact number on your Switchd dashboard.
Best Wishes
The Switchd Team
Vastaus yritykseltä Switchd
Hi Dugald,
Thank you so much for leaving us a review!
We're happy to hear that you're on the best deal! At Switchd, we strive to make switching seamless and stress-free, and it's great to know that’s been your experience. We look forward to continuing to help you save on your energy bills.
Warm regards
The Switchd Team
Vastaus yritykseltä Switchd
Hi David,
Thank you for sharing your feedback with us! Along with finding the best deals, delivering excellent service to our members is a top priority. We're pleased we could respond to you promptly.
Kind regards
The Switchd Team
The best deals through these people but…
The best deals through these people but there phone service could be improved
11. tammikuuta 2025
Vastaus yritykseltä Switchd
Hi Michael,
Thank you for taking the time to leave us a review! We're thrilled to have successfully completed your switch and hope you're enjoying your new tariff. Your input on our phone service has been noted, and we look forward to helping you achieve even greater savings on your energy bills.
Kind regards
The Switchd Team
Had been with them for a few years
Had been with them for a few years, and emails didn't offer deals I wanted so they went to junk automatically. Then I got a message from my energy company informing me my account had been switched to a company who were £50 a month more than I was paying. Completely without my authorisation. It took me two months to sort it out. Hours on the phone with both companies and making a complete mess of my carefully organised finances (I'm on a very meagre pension). Then the cheeky sods had the nerve to charge me £13 for the privilege. Deeply unamused by the whole episode.
13. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Switchd
Hi Adam,
We’re very sorry to hear about your negative experience with our service. As an automated energy switching service, we aim to ensure that this information is clearly communicated across our platform, including through email updates. We also made sure to notify you about the switch in advance, giving you sufficient time to let us know if you preferred not to proceed.
We’re pleased to hear that everything has been resolved, and we wish you all the best moving forward.
Kind regards
The Switchd Team
You’ve switched me to a new provider…
You’ve switched me to a new provider but I can’t give them meter readings without providing them with a new account number.
3. joulukuuta 2024
Vastaus yritykseltä Switchd
Hi,
We're sorry to hear you’re having trouble providing your meter reading. We’ve just sent you an email with steps on how to log in to your supplier account.
Kind regards
The Switchd Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.