Switchd Arvostelua 590

Vastaus yritykseltä Switchd

11. helmik. 2026

Hi Arfon,

Thank you for taking the time to leave a review. I’m sorry to hear that you feel your concerns weren’t addressed - that’s certainly not the experience we aim to provide. We understand how frustrating it can be if our response didn’t fully engage with the points you raised.

As an automated switching service, we work to keep members on the most competitive tariff available to them at the time. While we don’t control the tariffs suppliers choose to offer, and this can sometimes mean switching within the same supplier, our role is to monitor the market and handle the process on your behalf.

We take feedback seriously, especially where a customer feels unheard. If you’re willing to share a little more detail about what we missed, we’ll review it carefully and respond more thoroughly.

Kind regards
The Switchd Team

Vastaus yritykseltä Switchd

4. helmik. 2026

Hi Philip,

Thanks for sharing your experience with us - we’re really glad you found the process simple and straightforward.

We’re sorry it wasn’t clear why the tariff we recommended was the best option. As an automated switching service, we compare available deals using the details we have for your home (such as usage and tariff type) and prioritise overall value - typically the lowest estimated annual cost, while also factoring in things like exit fees and tariff length.

We’re improving our recommendations with clearer comparisons and reasons for our choices. Thanks for your feedback and for choosing us.

Best wishes
The Switchd Team

Vastaus yritykseltä Switchd

4. helmik. 2026

Hi James,

Thank you so much for taking the time to share your experience.

We’re really pleased to hear you found the service kind, professional, and responsive - that’s exactly the experience we aim to provide. Even though our switching process is automated to keep things simple and hassle-free, we know it still matters that you can reach a real person quickly whenever you have a question or need support.

Thanks again for choosing our service and for being part of our mission to make energy switching easier.

Best wishes,
The Switchd Team

Vastaus yritykseltä Switchd

20. tammik. 2026

Hi David,

Thank you so much for sharing your experience. We genuinely appreciate it. During the switching process, you might receive many emails, and we understand how overwhelming that can be. Our priority is to keep you well-informed so you won’t miss any important updates.

Your feedback means a lot to us, and please know we’ve taken it on board. Thanks again for your valuable input and for supporting our mission!

Best wishes
The Switchd Team

Vastaus yritykseltä Switchd

20. tammik. 2026

Hi John,

We really appreciate you sharing your experience with us. Besides switching you to the best deal, our aim is to deliver excellent service, and we're glad to see this reflected for you.

Thank you for supporting our mission. We look forward to helping you lower your energy bills.

Best wishes
The Switchd Team

Vastaus yritykseltä Switchd

20. tammik. 2026

Hi Robert,

Thank you for taking the time to leave us a review. We will gladly share your feedback with Palesa, who will be delighted to hear that she assisted you. We appreciate your support in our mission, and we look forward to helping you continue to reduce your energy bills.

Best wishes
The Switchd Team

Vastaus yritykseltä Switchd

20. tammik. 2026

Hi Foreman,

Thank you so much for taking the time to share your feedback. We understand that households often use more energy in winter, and we're glad we could assist you during this time. Please rest assured that we will always prioritise keeping your direct debit affordable.

Best wishes,
The Switchd Team

Vastaus yritykseltä Switchd

20. tammik. 2026

Hi Jerry,

Thank you for sharing your feedback. We apologise for the lack of communication on our part. Your feedback is very important to us, and we assure you that we have taken it on board to improve our service. We are glad to see that the issue has been resolved, and we have switched your tariff. Please feel free to reach out if you need any further assistance.

Kind regards,
The Switchd Team

Vastaus yritykseltä Switchd

12. tammik. 2026

Hi Sue,

Thank you for taking the time to leave us a review.

We’re thrilled to hear that our colleague was able to assist you. Providing excellent customer service is very important to us, and we are always willing to go the extra mile to ensure our customers receive the help they need.eed.eed.

Best wishes,
The Switchd Team

Vastaus yritykseltä Switchd

19. jouluk. 2025

Hi David,

Thank you so much for sharing your experience. We’re really happy to hear that joining Switchd made switching to a cheaper supplier so easy for you. Taking the hassle out of energy switching and helping our members access better value is exactly what we aim to do, so it’s great to know you had a smooth experience.

Best wishes
The Switchd Team

Vastaus yritykseltä Switchd

12. jouluk. 2025

Hi Patricia,

Thanks for taking the time to leave a review. We’re glad we could quickly clarify the charge and resolve your query.

Best wishes,
The Switchd Team

Vastaus yritykseltä Switchd

12. jouluk. 2025

Hi Richard,

Thank you for your feedback. We’re sorry to hear you had difficulty finding your customer number. Our team has been in touch to confirm your supplier details. If you need any further support, please don’t hesitate to let us know.

Kind regards
The Switchd Team

Vastaus yritykseltä Switchd

9. jouluk. 2025

Hi Sue,

Thanks for sharing your experience. A smooth switch where everything happens quietly in the background is exactly what we aim for, so it’s good to hear that matched your journey. Thank you for supporting our mission in making saving hassle-free.

Best wishes
The Switchd Team

Vastaus yritykseltä Switchd

9. jouluk. 2025

Hi Lars,

Thanks for sharing your experience. We’re happy to hear that the follow-up and support worked well for you. Thanks for sticking with us at Switchd.

Kind regards
The Switchd

Vastaus yritykseltä Switchd

21. marrask. 2025

Hi George,

Thanks for taking the time to leave a review. We’re glad the service met your expectations, and we’ll keep working to keep it that way. Thanks for being a member - we look forward to continuing to help you save money on your energy bills.

Best wishes
The Switchd Team

Vastaus yritykseltä Switchd

21. marrask. 2025

Hi Terry,

Thanks for leaving your review. It’s great to know the service delivered what you needed. We appreciate you being a member, and we look forward to continuing to help you save money on your energy bills.

Best wishes
The Switchd Team

Vastaus yritykseltä Switchd

21. marrask. 2025

Hi Amanda and Jay,

Thanks for leaving a review. We’re glad the service delivered exactly what you expected - that’s the goal. And thanks as well for staying with us; we appreciate having you on board.

Best wishes,
The Switchd Team

Vastaus yritykseltä Switchd

21. marrask. 2025

Hi Yvonne,

Thanks for sharing your experience with us. We're really glad to hear that our support team was able to respond quickly and keep everything moving without any hassle. Clear, timely communication is something we work hard to maintain, so it’s good to know it made a difference for you. Thanks for sticking with us as a member - we appreciate having you with us.

Best wishes
The Switchd Team

Vastaus yritykseltä Switchd

5. marrask. 2025

Hi Dawn,

Thanks for taking the time to leave us a review! We’re glad to hear you found the process easy and straightforward - that’s exactly what we want for everyone who switches with us.

We know energy changes can be confusing and time-consuming, so we’ve worked hard to make everything as simple and stress-free as possible. Thanks again for choosing us.

Best wishes,
The Switchd Team