Swissôtel Hotels & Resorts Arvostelua 

Swissotel Dubai Al Murooj,

The worst customer service, and all facilities are useless as nothing is working… Midnight one of the restaurants had fire, all smell from the fire came to our room. We started coughing and couldn’t sleep, we had to leave the Hotel by midnight 12:30 with sleeping kids. Hotel only telling how they can’t give us our refund back, nothing on checking up on how we were doing or if we are ok.
Such a bad service. Even calling the next day, as soon as I gave them the room number we stayed in, they just hang up.
Overall not even clean hotel, so dusty room, and pool area not clean a all.

Spent 2 weeks at this wonderful hotel in Hurghada leaving 16th February. Have no complaints at all. Staff, food, accomodation excellent. There is a spa, beauty salon with hairdressing on site. A lot of the rooms have been renovated and the pools and outside areas first class. Great holiday for children as well as adults. Beach bar, pool bars and 2 Al la Carte restaurants run by the amazing Yasmin. We did the all-inclusive option which was excellent value for money. The staff make the hotel all very hard working and go out of their way to make your stay memorable. We stayed in the garden complex across the road from the main hotel quieter own pool and bar. The rooms are a little dated but spotlessly clean and will be updated soon. Hunghada is a wonderful destination on the Red Sea and the hotel has its own beach and bar loads of sun beds. We plan on going back again next year for at least a month.

I Had stayed in Singapore . Superb location . Once I could see the Ferrari drive from my room balcony . It is just above city hall MRT and the mall . Nearby China town too . Had great stay always.

Ich bin ganz begeistert wie die Qualität hoch gehalten wird, die Mitarbeiter Ihren Service leisten und wie flexibel diese Hotelkette ist. Gerne mache ich weiter Geschäfte mit Euch.

bel posto peccato per il personale gentile solo all'apparenza. dovevo trascorrere un giorno di relax con dei miei amici ma di relax proprio non si può parlare. il tutto è iniziato con lo smarrimento della mia prenotazione per la piscina, prenotazione fatta per tre persone. arriviamo in piscina e la prenotazione non si trova la piscina era piena e ci propongono di andare in una seconda piscina sconosciuta ai molti che si trovava in un altro edifici. lo staff sosteneva che la prassi fosse far stare gli ospiti in quel tugurio di piscina nel caso in cui la piscina principale (quella che tutti vedono) fosse piena. dopo aver discusso per un po' alla fine escono i posti liberi sulla piscina principale. da li sembrava che la situazione stesse migliorando ci trattavano egregiamente questo fino al primo pomeriggio quando il nostro amico ci raggiunge e l'intero personale della piscina inizia a trattarci come criminali chiedendoci di esibire i nostri documenti di riconoscimento. l'assurdità della situazione è data dal fatto che fino all'attimo precedente era praticamente "casa nostra" quella piscina. da quel momento abbiamo passato due/tre ore a discutere sul come ci avevano trattati una signorina della reception sembrava avesse capito la situazione e ci offre una soluzione di sua spontanea volontà: una sorta di risarcimento per farsi perdonare per i loro comportamenti. inutile dire che il risarcimento non ci è stato dato abbiamo solamente passato altro tempo alla reception per chiarire la situazione. ciliegina sulla torta è stata la sera quando al nostro rientro in hotel ci hanno chiesto nuovamente i documenti. NON ritornerò mai più in questo posto

Swissotel Patong, Phuket
The hotel, staff and food are top notch. However. my wife and I were in the gym when the apparent hotel manager walked in. She rudely asked me if I were her (my wife) trainer..I said no..she is better at training me. She rudely asked me if the phone worked, all the time giving us a degrading look. We were dressed nicely and did not need nor deserve her condescending tone. She stared at us for several minutes and then asked if we used the supplied towels, in a tone as if we were not supposed to. Walking around us, staring like we were trash, she leaves, almost slamming the door shut. We are not easily intimidated, but this woman had the tone of a junk yard dog. Avoid this hotel at all costs. She unfortunately ruined perfection.

I always love brands and companies that are willing to acknowledge when they've made a mistake and then do something to make it right. After a less than great customer service experience with someone on their team, I reached out via Facebook to the hotel to express my dissatisfaction and ask for help solving my issue. They responded very quickly and with empathy. I will continue to recommend this hotel to visiting friends and family, and I appreciate what they did to make things right.

Tout s'est bien déroulé, ok je recommande plutot

The staff at Swissôtel Resort in Phuket was extremely nice, always smiling and greeting us when we arrived at or left the restaurent area. The breakfast buffet was like nothing I've ever tried, and we were excited for the next breakfast the second we left the table.
Besides that the pool was huge and lovely and the beach only a 5 min. walk away, so we always had a nice and easy way to cool down.
The only little catch was the sink in the bathroom which was plugged when we arrived, but we fixed it easily. All in all, a great experience, one we'll never forget.