Swisscare International Insurances  Arvostelua 

Great experience from the assistance that was given by the team especially Maria and Alia who have been very responsive, helpful and patient and supportive with me all throughout. I would definitely recommend Swisscare.

I am thankful to Swisscare team to process my refund case within the shortest possible time. Your response to communication remained prompt. I received refund of student insurance policy before the expected target date

I am very grateful to the SWISSCARE team for their excellent customer service, professionalism, patience, and understanding throughout my refund process. They handled my concerns with care and kept the communication clear and helpful. I sincerely appreciate their support and the successful processing of my refund. I highly recommend SWISSCARE for their responsive and customer-focused service. Thank you for your assistance and kindness.

Muy buen servicio, excelente atención y seguimiento al proceso de aprobacion de visado. Todo lo cual genera co fianza y seguridad en el servicio brindado.

Very good service, excellent attention, and follow-up throughout the visa approval process—all of which instill confidence and a sense of security in the service provided.

I am extremely disappointed with the lack of response from Swisscare regarding my urgent situation.
I purchased a Spanish student health insurance policy and paid for a full year of coverage. Unfortunately, my Spanish student visa process was delayed, and I was unable to travel to Spain during the initial months of my policy.
I have contacted Swisscare multiple times since 28 September 2026, requesting assistance with extending or adjusting my coverage so that it meets the requirements for my intended stay in Spain. I have also submitted support requests, but I have not received a substantive response or a practical solution.
d a Spanish student health insurance policy and paid for a full year of coverage. Unfortunately, my Spanish student visa process was delayed, and I was unable to travel to Spain during the initial months of my policy.
I have contacted Swisscare multiple times since 28 September 2026, requesting assistance with extending or adjusting my coverage so that it meets the requirements for my intended stay in Spain. I have also submitted support requests, but I have not received a substantive response or a practical solution.
My visa appointment at BLS is on 15 October 2026, and I urgently need guidance to resolve this issue. I cannot afford to lose the money I paid for unused coverage or risk my visa application because my request has gone unanswered.
I understand that customer support teams can be busy, but this is a time-sensitive matter with serious consequences for me. I am asking Swisscare to please review my case urgently, respond today, and provide a clear and practical solution.
I hope Swisscare will take this complaint seriously and demonstrate the customer support that an international insurance provider should offer.
Thank you.

Good customer service, but eligibility should have been checked before issuing the policy
I purchased an international student insurance policy from Swisscare and paid the full premium. Later, after I contacted them to clarify the terms, Swisscare confirmed that the insured person was not eligible because the minimum entry age was 18.
This was disappointing because the correct date of birth had already been provided when the policy was issued.
However, the Swisscare Europe team handled the problem professionally once it was raised. They reviewed the case, cancelled the policy, processed a full refund of €219, and provided a refund receipt. The money was successfully returned to my account.
I appreciate the support from Yevgeniya and the Europe team. My main suggestion is that Swisscare should improve its eligibility checks during the application process so that policies are not issued to customers who do not meet the age requirements.

Excellent customer service and professional support
I had a very good experience with Swisscare International Insurances. The customer service team was professional, responsive, and helpful throughout my communication with them. They listened carefully to my situation and provided clear guidance regarding my insurance policy and refund request.
I particularly appreciated their communication and willingness to review my documents and concerns. The process was handled professionally, and I felt that my situation was taken seriously.
Overall, I am satisfied with the service and would recommend Swisscare to anyone looking for reliable international insurance with supportive customer service.

Demorou alguns dias para responderem o meu email, mas assim que obtive resposta me ajudaram com rapidez. Me enviaram tudo que solicitei rapidamente e sem nenhum problema.

Deux emails, plusieurs tentatives de contact depuis dix jours et aucune réponse pour mon problème que j'ai signalé comme urgent, ni même un accusé de réception. J'attends urgemment une réponse de votre part.

Excellent service! ⭐⭐⭐⭐⭐
Maria was very helpful, professional, and responsive throughout the process. She handled everything smoothly and guided me whenever I needed assistance. I’m really satisfied with her support and highly appreciate her excellent service. Thank you, Maria! ❤️

I'm really impressed and grateful for how promptly they handled my case. This is trustworthy and should work for your purposes. But one small point that needs to be cleared up is my correct name. I reminded them once, and I hope that they will write the customer's name more carefully. Other than that, everything is really great.

Fast replies. Friendly, polite, quick.

They help me when I needed to edit my information and answer very quickly. So It was an excellent service.

I had a very positive experience with the customer service team. They responded promptly, provided clear and informative answers to all my questions, and handled my case professionally and efficiently. I especially appreciated their helpful attitude and the way they kept me informed throughout the process. They also proved to be reliable and trustworthy by keeping their promise regarding the bank transfer schedule. Overall, I am very satisfied with the support I received and truly appreciate their assistance.

I could receive support from customer service promptly and they helped accordingly by giving clear and informative answers. They are also trustworthy as they kept their promises about bank transfer schedules.

Cela fait plusieurs jours que je demande une attestation d'assurance voyage en français. J'ai envoyé trois e-mails ainsi qu'un message via le formulaire de contact, sans aucune réponse, ni même un accusé de réception. Un service client totalement absent, c'est très décevant.

Mi sono trovata benissimo, ho attivato una polizza per studenti all'estero. Alta professionalità e disponibilità.

I had the worst travel insurance experience with them.
Staff is completely uncooperative, I got robbed whilst travelling in Barcelona and provided every detail including police certificates and details of the experience.
Swisscare rejected my claim initially requesting for another document, I went through weeks of hassle to get more documentation, then they rejected it on other basis, I got further documentation from the Catalunya police and then the reason for Swisscare rejecting my claim yet again changed.
Please don’t sign up with them.

(Also, their insurance handlers time and time again did not follow the correct procedures and got the timeframes etc wrong)

I had a good experience with Swisscare, such as a responsive team and suitable conditions for the international students.

Very easy to obtain and to make payments. Cancellations process was also very streamlined. I would definitely recommend