Excellent customer service. Delivery time was ok but nothing special. Fit is not great for me and feels as if the straps will slide off too easily but it does feel comfortable in the water.
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Amazing course, would highly recommend. Maria was possibly the best teacher you could ever have. Many thanks for Nat for being an amazing Examiner. 👌 I would highly recommend Maria as your instruc... Näytä lisää
Yritys on vastannut
I had an excellent experience with the NRASTAC RLSS course. The content was really comprehensive, well-structured, and gave me a lot of confidence in applying these skills as a swim teacher/coach
The location had beautiful scenery, the class was nice and most importantly our instructer Marria was amazing, she taught us everything we needed to know before the assessment and was supportive and h... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Swimcore Academy is a London-based swimming company built around both professional training services and quality swimwear and equipment. We provide swimming lessons for all ages and abilities, alongside recognised lifeguard, first aid, and STA Swimming Teacher training courses delivered to industry standards. Our aim is to offer practical, reliable training that reflects real-world aquatic environments, whether you are learning to swim, improving your technique, or gaining professional qualifications within the industry. Alongside our services, Swimcore Academy also offers a range of swimwear, swimming gear, and accessories designed for recreational swimmers, competitive athletes, and fitness users. From everyday training essentials to performance-focused products, we aim to supply equipment that is functional, durable, and suited for use in the water. As a small independent company, we focus on maintaining high standards across both our services and products, with a straightforward and honest approach to customer service. Whether you are booking a course, attending lessons, or purchasing from our shop, Swimcore Academy is built to support your progression in and around the water.
Yhteystiedot
Mill Hill School, NW7 1QS, London, Yhdistynyt kuningaskunta
- 07740081287
- info@swimcore.co.uk
- swimcore.pro
4,4
Erinomainen
72 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
FAULTY GOODS & POOR CUSTOMER SEVICE
FAULTY GOODS. DO NOT PURCHASE. CUSTOMER SEVICE IS AWFUL. I ordered a pair of triathlon shorts for £65. Worn once and washed once following the correct washing advice on the label. Chamois fell apart and broke into pieces. What made things worse was that customer services refused to replace or refund the faulty goods.
18. joulukuuta 2024
Vastaus yritykseltä Swimcore Academy
Dear Jon,
Thank you for taking the time to leave your review. We value all feedback, as it helps us grow as a company. However, we feel it is important to provide further clarity for those reading this.
Firstly, we have been in regular communication with you regarding your concerns. We have always responded promptly and professionally, which contradicts your claim about poor customer service.
Secondly, your request for a refund was based on an item that had been used and washed.
Upon reviewing the photos you provided, we found no clear evidence of a manufacturing defect. As per our terms and conditions, we cannot issue refunds for used items unless a clear defect is identified.
Finally, we offered a 30% off on your next order initially and also to replace the item as a gesture of goodwill, despite the lack of visible faults. Unfortunately, you declined this resolution in favour of leaving this review.
We are a small business committed to providing high-quality products and excellent service. While we understand that not all experiences will meet expectations, we believe your review is not reflective of the facts in this case.
Best regards.
The Swimcore Team
Speedy delivery- game changer
Everything arrived really quickly. The swimmers are loving the immediate feedback and is helping push their underwaters.
31. lokakuuta 2024
Vastaus yritykseltä Swimcore Academy
That’s brilliant to hear, Karen!
We’re so glad the swimmers are finding the feedback helpful, it’s exactly what the system was designed for. Thanks for sharing how it’s made a difference in their training!
Best wishes,
Joe is the best
Joe is the best!
Thank you for the patience and making us feel comfortable!
8. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swimcore Academy
Thank you, Catalina!
We’ll make sure Joe sees this, he’ll be so pleased to know you felt comfortable and supported during your session. He truly cares about making every lesson enjoyable and productive.
All the best,
Swimcore Academy
Swimcore did its job
Always got a good response to my inquiries. Customer service always replied promptly and would find out answers if they didn’t know. The company was great but the transportation people both in the UK & US made this a long drawn out experience. Would by from them again but would request a different shipping option. Than you Swimcore
8. syyskuuta 2024
Vastaus yritykseltä Swimcore Academy
Dear Archibald,
Thank you for sharing your feedback. We understand the frustration caused by delays, and we sincerely apologize for any inconvenience.
Throughout the process, we made sure to keep communication open and provide updates on the status of your shipment. Despite the extended timeline, we are glad to see that your order was successfully delivered in the end.
We appreciate your patience and will continue improving our international shipping services to prevent such delays in the future.
Best regards
It has to be said - Italians do it better !
I had a problem, I had bought a pair of Italian 'Cressi' swimming goggles twice by mistake. When I phoned the company to explain I spoke to an extremely pleasant Italian gentleman, who was very understanding and considerate. We came to satisfactory agreement - which they didn't legally need to - and he immediately replaced the goggles with a pair of 'Cressi@ sunglasses that I mentioned I liked. No fuss, no hassle, no argument just simple common sense prevailed, a rare experience these days. It was a pleasure to deal with Swimcore and I would certainly recommend them, and do business with them again...5 stars.
25. huhtikuuta 2024
Vastaus yritykseltä Swimcore Academy
Connie, what a fantastic review, thank you!
We truly appreciate your kind words (and we’ll gladly take that “Italians do it better” compliment 😄). It was an absolute pleasure helping you, and we’re so glad we could sort things out quickly and fairly.
Common sense and good service never go out of style, thanks again for recognising that!
Wishing you all the best,
Swimcore
First class service
First class service. Easy to order and was kept informed of progress. Received very quickly and good product quality.
11. huhtikuuta 2024
Vastaus yritykseltä Swimcore Academy
Thank you, Christopher!
We really appreciate your kind words, it’s great to know you were kept up to date and happy with both the speed and quality of your order. That’s exactly the service standard we aim for every time.
Best regards,
Swimcore
Fantastic amazing staff
Fantastic amazing staff, great coms with regards to my order
Thank you team
20. maaliskuuta 2024
Vastaus yritykseltä Swimcore Academy
Thanks so much, Paul!
The team will be really happy to read this, we always try to keep communication clear and personal throughout every order. Appreciate you taking the time to share your experience!
All the best,
Swimcore
Excellent Quality and Variety
Excellent Quality and Variety
I recently purchased some swim pool noodles from Swimcore, and I must say, I am impressed with the quality and sturdiness of the product. And has proven to be a reliable addition to my pool accessories.
It took about 4-5 working days to arrive, which was okay to wait overall.
What sets this shop apart is not only the quality but also the diverse range of items available and its uniqueness.
Overall, I highly recommend Swimcore to anyone in search of pool accessories. I will certainly be a returning customer for my future swimming needs.
18. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swimcore Academy
Thank you, Moeen, what a fantastic review to read!
We’re really pleased that the pool noodles met your expectations and that you noticed the quality and range we work hard to maintain. It’s great to hear they’ve become a reliable part of your setup.
Your recommendation truly means a lot to us, and we’ll be delighted to have you back again for your future swimming needs.
Warm regards,
Swimcore
Simply Terrible
Simple float, £7 for delivery and it took 2 weeks to come. I emailed asking for an update/explanation but nobody bothered to get back to me.
3. helmikuuta 2024
Vastaus yritykseltä Swimcore Academy
Hi Ryan, thank you for bringing this to our attention, and we’re genuinely sorry for the inconvenience you’ve faced.
Although we didn't receive any form of updates from you, we understand your frustration with the delivery delay.
We’re actively looking into the issue and working to enhance our communication process.
Your feedback is valuable, and we want to make things right. If you have any specific concerns or if there’s anything we can assist you with regarding your order, please let us know.
We value your business and strive to make your experience better moving forward.
Vastaus yritykseltä Swimcore Academy
Thanks so much, Diane!
We really appreciate your kind words, it’s always our goal to be as helpful as possible and make sure every customer feels supported. Glad you’re happy with the quality too!
All the best,
Swimcore
Great product and customer service
Great customer service, despite there being a delay receiving my tracksuit set everything was well communicated so I felt in the loop. The product is really nice, great fit and SO COMFY!
5. tammikuuta 2024
Vastaus yritykseltä Swimcore Academy
Thanks so much, India!
We’re really happy to hear you love the tracksuit, “SO COMFY” is exactly what we like to hear! 😊
Appreciate your patience with the delay and your kind words about our communication. Enjoy your new gear!
Best,
Swimcore
Product fits well and would buy from…
Product fits well and would buy from this company again. However not happy with the price of standard delivery when it takes over a week for the item to be delivered.
4. tammikuuta 2024
Vastaus yritykseltä Swimcore Academy
Dear Sarah,
Thanks for your feedback. We very much appreciate your trust in our company.
All our products are stocked and delivered from the UK.
Occasionally, some items sell quickly, and when they run out of stock, delivery may take longer due to restocking at our warehouse.
We apologise for the delay, and thanks again for your order and support. Best regards.
The Swimcore Team
Men's Swimsuits WIN!
I ordered 2 jammer style swimsuits and they look fantastic and fit great! Great colour saturation! I am very happy. I'm 182cm/85kg (5'11"/186LBs) and chose men's waist size SMALL (my build is athletic). I'm a bit of a gym rat, love hiking & the outdoors and have always loved swimming. Delivery here to Canada was fairly quick too! I shall likely be a repeat customer now.
28. marraskuuta 2023
Vastaus yritykseltä Swimcore Academy
Thanks so much for the awesome feedback!
We’re thrilled to hear the jammers fit perfectly and that you’re loving the colour and quality, that’s exactly what we aim for. Really appreciate you sharing your details too, it’ll be super helpful for other swimmers reading this.
Enjoy your next swim (or hike!), and we’ll be ready whenever you’re back for round two.
Swimcore
Vastaus yritykseltä Swimcore Academy
Thanks so much!
We’re glad to hear you were happy with the service and delivery speed, that’s exactly what we aim for. Appreciate you taking the time to leave your feedback!
Best,
I had a fantastic experience with…
I had a fantastic experience with SwimCore coaching services. The training sessions were well-structured, challenging yet enjoyable, and tailored to my fitness level.
5. lokakuuta 2023
Oma-aloitteinen arvostelu
Trustpilot review process mobbing spoil delightful shopping experiences.
I am experiencing too many insistent messages from Trustpilot to review one small pool toy. I havent access to a pool until next August so am unable to review it. I am associating the pool toy with stressful cold sweats. I bought it because I watched my young family play with one of these in an indoor pool in Australia and it looked like a lot of fun.
1. syyskuuta 2023
Vastaus yritykseltä Swimcore Academy
Dear Lucy,
I'm truly sorry to hear about your negative experience with our review reminders. We understand your frustration, and we apologize for any inconvenience caused. We value your feedback and are committed to improving our customer experience.
I want to assure you that we have now removed your name from our review reminder list, so you won't receive any more notifications. We genuinely appreciate your patience and understanding in this matter.
Once you have the opportunity to use the pool toy next August, we'd be grateful if you could consider sharing your thoughts with us. However, there's absolutely no pressure to do so, and your comfort is our top priority.
If you have any other concerns or questions, please feel free to reach out to our customer support team. We're here to help.
Thank you for bringing this to our attention, and we hope you have a stress-free experience in the future.
Sincerely,
The Swimcore Team
Exceptional Experience with Swimcore.pro!
I recently discovered Swimcore.pro and I'm absolutely thrilled with their services! From the moment I landed on their website, I was impressed by the user-friendly interface and the wide range of swimming and calisthenics products they offer. The quality of their products is excellent, and their delivery was prompt. What truly sets them apart is their excellent customer support - they were quick to address my queries and went the extra mile to ensure my satisfaction. If you're a swimming enthusiast like me, I highly recommend them for all your swimming and fitness needs!
2. elokuuta 2023
Oma-aloitteinen arvostelu
Great quality items and on time delivery
Great quality items. I ordered a couple of fitness items. Received them on time and I'm pleasantly delighted with the product quality. I'll be soon ordering goggles too.
17. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swimcore Academy
Hi Rob,
Thanks for your feedback.
All our items in our shop are stocked at a warehouse in Birmingham, UK and usually, dispatch the same day.
But from time to time when an item run low in stock delivery can take longer as they need more time to restock the new batch of product, and then arrange delivery.
I hope you understand and we're very sorry for the delay, please feel free to reach out if you like to discuss this further.
We've just sent you an email with the new tracking number, as we can see the package is at the London facility and will be due for deliver soon!
Thank you for your support.
I placed an order on 11/7/23 for a swim…
I placed an order on 11/7/23 for a swim mat as a birthday present. It is now 25/7/23 and it’s still not arrived.
I had contacted swimcore a few days ago in an attempt to cancel my order as it’s too late for the birthday now and they have told me I will need to wait for the package to arrive and then send it back.
So still waiting…..
10. heinäkuuta 2023
Vastaus yritykseltä Swimcore Academy
Dear Louise,
Thanks for your review, but unfortunately, we have to disagree with what you are saying. When you placed the order, we emailed you that delivery would take longer than expected due to the high item volume and special delivery.
Sometimes next-day delivery isn't possible, especially with high volume items. Even when you buy high-volume products on Amazon, you must wait more than 7-8 working days.
We understand you had the pleasure of leaving us a bad review for no exact reason. Still, we can also see that the item has been successfully delivered. We tried to call you and left an email offering the return label and an immediate refund.
We are still waiting for your reply; as of now, there is no response from you, so please let us know if you want to keep or return the item and accept the refund; we will immediately send you a return label and issue the full refund of your order.
Thank you
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