Swarovski Optik Arvostelua 

Faulty sight optics. Avoid: ruined trip abroad as sight red dot has completely failed before i leave in 4 days. Beyond irritating. Poor workmanship. The sight is a month old!!! Z8i

service. 2 years ago I purchased a binoculars which I treasured and praised effusively. Then around 5 months ago I lost an eye cup. Silence has been the resounding response to the numerous phone and email attempts to contact the SO Australian Customer Service Centre to secure a replacement.

As always superb customer service when you have to return kit for repairs.
Kept fully informed as to work needed and no charge.
Such a pleasure to deal with compared to the crap service most other companies provide

I have several older Swarovski rifle scopes and whether you contact Surrey or Austria on any matter, you will receive superlative and friendly service. Can't be bettered .

Paul Deer, Norwich, UK.

Had a pair of Sworo El 8.5X42. Gave to an agent at a Cape May Birding show on Oct. 13, 2022. He said they needed alignment. It is now 4/28/23 or over 6 months, paid $300 for repair, and still have no binoculars. Been getting a lot of excuses. Repair service did not look at the glass until December. Then in Feb.decided they had to go to Austria and I needed to pay $295, I did so immediately. Called a few days ago, was told they were fixed but still in Austria. I had to initiate all communications. I felt like I was dealing with Joe Smoes Garage, not one of the finest optics companies in the world. Wow what is going on. Houston or is it Tyrol, I think we have a problem!

Outstanding customer service, 5 star and hassle free.

Super service!
Have and old binoculars and wanted to buy new eye cups and lens covers etc. for it.
The mailed me it all for free!

Hello I have never wrote a review or thought about writing one but the experience I’m have with swarovski is terrible they should be shut down. I am an outfitter as well as my family and serval friends. We own outfitters in 4 different states.
We recently purchased 8 scopes and 2 binoculars all the high end stuff. 4 of the X5i scopes broke within the first week. We had to go purchase new scopes to run our outfits. I have been calling and emailing and no response. I understand scopes can have problems but at least answer or try and resolve the issue. I go to every outdooor in the world every year I will make sure I let everyone know how they run there business. You would think spending 3500-4000 per optic and buying several in the same few days they would do something about it

What an awesome company! I sent Nick Ca. an email this morning 10:17 am and RECIEVD A CALLBACK in LESS THAN 3 MINUTES! They fixed my issue immediately and I can happily leave for another hunt on Friday. I own 8 Swarovski products, older ones and new ones and they ALL are just top-notch quality products. BTW: when there is an issue, they take care of that extremely quickly!

Over the years I have accumulated Swarovski scopes and binoculars, expensive but the best. On occasion I have had a problem e.g. the release button on the ATX eyepiece stuck or the eye piece on my BTX got misaligned when I dropped it. Swarovski fixed the problems for free (though mailing insurance can be a bit pricey). Most recently they sent me a new lens cover for my 2015 95mm lens and new lens covers for my NL Pure 12x42 binoculars, again at no cost to me. Great support!

I lost the lens cover on my Swarovski Binoculars. I sent an email to Swarovski customer services. Within an hour, they responded. To confirm a replacement would be sent within 5 working days, FOC.
Excellent service.

My almost 30 year old SLC 7x42B was missing a lens cap and a rubberring on one eyepiece after many years of usage in the field going hunting.
I contacted Customer Service and asked if I could buy new rubber parts for my bino.
Swarovski simply sent me a pair of new lens covers and a pair of new eye pieces - free of charge.
My SLC is now as good as new again.
This is a fantastic customer service which beats any competition.
Thank you, Swarovski Optik.
Tommy Baunwall, Denmark

I recently sent my 40 year old binoculars for service to Swarovski Austria.
They came back like a brand new pair!
I am absolutely delighted with their amazing customer service.

Outstanding customer service and support. A lot of companies should learn from them.
The NL Pure 10X42 are pure perfection.