Hello,
We sincerely apologize for the frustration you've experienced and truly regret that your transaction did not meet the high standards we aim to uphold. Your concerns are valid, and we take them very seriously.
We understand how alarming it can be to experience delays with fund transfers, especially involving significant amounts. Please know that our recommendation to repurchase was not meant to dismiss your issue, but rather to help process your transaction while resolving the pending amount through our internal channels.
Regarding our communication, we acknowledge that our response may not have been as clear or reassuring as it should have been. We are actively reviewing this situation and taking steps to improve both our support process and transaction monitoring.
We want to assure you and others reading this that Swaplyn is not a scam. Our team is working diligently to resolve your issue, and if this hasn't been settled already, we urge you to contact our support team directly on our website with your transaction ID so we can provide an immediate update.
Thank you for your patience, and we are committed to making this right.
Sincerely,
The Swaplyn Team