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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Fantastic customer service following delivery issues with a 3rd-party courier. Went out of their way - literally - to deliver my order the next day. Also, good quality products at a good price.

Saanut 3/5 tähteä

The facia board arrived by a very flustered delivery driver who couldn’t find the address. After ordering, finding out what was happening with the delivery was complicated had to download an app to se... Näytä lisää

Saanut 5/5 tähteä

We needed some shower panels urgently, I'd rang around lots of companies, unfortunately no one could help. I called SV Panels Ltd and to say John went above and beyond is an understatement, he made su... Näytä lisää

Saanut 5/5 tähteä

I ordered 8 panels for my new bathroom. I’ve never installed panels before but they went up a treat so much easier than tiles. Less mess and easy to keep clean. I would defo recommend them to anyone w... Näytä lisää

Yrityksen tiedot

  1. Kylpyhuonetarvikeliike

Yrityksen kirjoittama

A New Independent Business that are super passionate about all things panels! Our team are dedicated to providing excellent customer service and assistance for our extensive range of shower wall and ceiling panels. We understand that price, quality and service are key to customers. We pride ourselves on being the most competitive in the market, stock only the best quality panels and work with customers to ensure deliveries are communicated and serviced in pristine condition.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

32 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Fantastic customer service

Fantastic customer service following delivery issues with a 3rd-party courier. Went out of their way - literally - to deliver my order the next day. Also, good quality products at a good price.

30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

What an amazing company from delivery…

What an amazing company from delivery to customer service . I would recommend this company to anyone. The customer service team stay in touch with you by text and I asked if they could call me back as I had over ordered and they phoned within a minute. Great friendly service and polite service.

7. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I ordered 8 panels for my new bathroom

I ordered 8 panels for my new bathroom. I’ve never installed panels before but they went up a treat so much easier than tiles. Less mess and easy to keep clean. I would defo recommend them to anyone who is thinking of doing up a bathroom I love them and so far I’ve gotten loads of compliments about my bathroom

17. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Couldn't be more pleased

We needed some shower panels urgently, I'd rang around lots of companies, unfortunately no one could help. I called SV Panels Ltd and to say John went above and beyond is an understatement, he made sure we got our panels delivered the next morning and the price is brilliant 5*****

9. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

1st class service

Great service from start to finish. Communication with the company was 1st class from ordering from the website to door step delivery. Was kept in the loop.

Prices have been are very good too and quality of the panels are better than what else is on the market.

25. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Buy elsewhere.

I ordered trims and panels from this company and the whole experience has been appalling from start to finish.

The trims and panels arrived in poor packaging and damaged, which delayed my plumbing job with my customer.

They sent replacements — also damaged.

A third shipment followed — damaged again.

This dragged on for the course of a month, all while 2.4m wetwall panels sat taking up space in my accommodation, with the company doing nothing to collect them or offer a proper solution.

In the end, I had no choice but to order from another supplier to complete my job. SV Panels, meanwhile, simply decided it “cost too much” to collect the panels, effectively dumping their faulty products on me.

I even tried to help them by offering a cheaper solution: pay me to dispose of them at my local recycling centre. Instead of thanking me, they attempted to gaslight me, demanding pictures and video evidence of disposal, or they wouldn’t pay.

They then fabricated a story about a courier coming to collect the trims — something I knew would never happen — and sure enough, it never did. The final insult was an email signed off with the words: “We allow you to dispose of the trims.”

This isn’t just poor service. It’s unprofessional, arrogant, and downright narcissistic behaviour from whoever is running their emails.

⚠️ Plumbers, DIYers, beware: their products are likely to arrive damaged, they will take no responsibility, and they will twist, blame, and gaslight you while dumping the problem back on you.

28. heinäkuuta 2025
Oma-aloitteinen arvostelu
SV Panels Ltd-logo

Vastaus yritykseltä SV Panels Ltd

Good Morning,

We are sorry for the service you have received and will certainly pass this over to higher management to look over. Unfortunately this is not the service we provide and due to your location (Dingwall, IV16) we had to use a external supplier and courier to deliver to your order.

In regards to your solution we advised very clearly we will see what works best (collection or disposal), as it was delivered from an external company due to your location in Dingwall.
We requested photos and videos because you stated that you will be disposing of the panels and we asked for a disposal paperwork, requested by supplier, for which you couldn't provide. Please note by asking for paperwork for disposal (couldn't provide) or photos/videos that you said you suggested to provide is not called gaslighting.

Next item on your list is the trims, we have taken the courtesy of sending you a screenshot to your email showing a reply from the replacement trim supplier advising collection timeframe will be provided within 48 hours, not fabricated but a FACT. The refund for the trim was issued even before we could collect, this should show some professionalism from our side and co-operation to get things resolved.

Finally, at no point have we blamed you, the simple fact is you received boards, which you stated were damaged, we replaced which you agreed were ok and wrapped well (even stating the fragile tape used) and in your review have quoted that you have ordered from elsewhere, which is FALSE as you have made us aware you have used them. It is a shame that your emails cannot be posted on this thread as the emails you have sent to us have been beyond unprofessional, patronising and targeted, despite us always replying professionally. For example email sent from you Friday 29th August @ 12:12 " I was losing sleep waiting for your royal permission to dispose of £22 worth of trims"

Kind Regards
SV Panels Team

Saanut 5/5 tähteä

The panels are perfect top quality order…

The panels are perfect i had to order an edge strip it came next day superb service and superb quality staff are very professional and friendly and delivery driver was a top guy thank you SV Panels quality service 💯 % wayne harris

11. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic service from SV Panels

Fantastic service from SV Panels. Really helpful on the phone with queries, they also made a couple of suggestions that also helped. Delivery was very efficient and delivery man was very cheerful and helpful. Great products and service all round. Would definitely recommend this company.

26. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

My panels are excellent

I ordered my panels only yesterday. They were delivered today.
The whole process was great value very friendly and very professional .
The driver, Jay. Couldn't do enough to help me.
Many thanks !!

26. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great company to deal with

Great company to deal with, excellent quality of panels - Delivery driver extremely helpful especially after the long drive to Cornwall - Hope he enjoyed a decent Cornish pasty!
Craig

26. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

BEST DELIVERY DRIVER EVER

Had 18 panels delivered today in melton mowbray can not stress enough how good the delivery driver was. I live on a top floor apartment and we couldn't get them up the stairs as they was too big so we came up with the idea of relying them up two balcony's and got them too the top didn't leave until they was up and was even going to help me move them in but said he's done enough for me

12. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent customer care

Excellent customer care, great products at competitive prices. Delivery driver exceptionally friendly and very helpful. I would recommend this company with no problem.

9. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Very pleased with this company!

Very pleased with this company, order process is quick and simple, communication is spot on, overall just a good experience. Delivery came before expected which was a bonus, driver was very friendly and left them in a suitable place for me. Would definitely use this company again!

4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Does the job

The facia board arrived by a very flustered delivery driver who couldn’t find the address. After ordering, finding out what was happening with the delivery was complicated had to download an app to see. When it arrived one side of the board that had been cut the black vinyl had come off and part of the end was white and not wrapped. The other side of the board one corner was starting to peel so had to be really careful this wasn’t caught and made it worse.

30. kesäkuuta 2025

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