Surya Heating Arvostelua 716

So on a positive note the communication and company website is excellent, I used the room calculator and was able to pick the appropriate product. I went for the 900w NXT gen which was 50w more than recommended.
Order process was easy and delivery and communication excellent. The product is very smart looking and easy to instal, I went for a wall mounting.
So I set up the heater and turned it on, the room temperature was 9 degrees and I set the thermostat for 22 degrees. (Note it was 2 degrees outside) After 8 hours of continuous heating the room temperature only reached 11.5 degrees which was very disappointing. The next day I used a standard fan heater to bring the room temperature up to 22 degrees with the Surya panel set to 22 degrees. After switching off the fan heater I was disappointed to see the temperature start to drop and despite the panel being on it could not maintain the heat and after four hours the room temperature had dropped to 12.5 degrees.
I have seen similar feedback where Surya suggest adding an additional panel which makes me question the calculator function.
Now looking at fan and oil filled alternatives, shame as the product looks great but just can’t do the job.

Probably one of the worst panel we have bought and we have five. The WiFi part relies on the Bluetooth remote to work and drops out or disconnects for long periods. The company still charged the collection for the return as they deemed it okay. If they think it’s a good product and go against customer rights, I could not recommend Surya Heating or their actual Business name of Mirrorstone Heating to anyone. Experience and communication documented.

Just installed a whole system in a bungalow, on ceilings, to replace storage heaters. Customer is amazed at how little they cost to run, how sleek they look, using ceiling brackets. They are very easy to control, using WiFi or the remote control, heating each room very quickly.
Would highly recommend.

Very poor customer service. The Website says 2 in stock, and when I ordered and paid for next-day delivery, customer service confirmed that it would be sent. After 2 days of follow-up, I have been told it's not in stock! Funny thing is no one is bothered to even call the customer that item is not in stock for over 1 month, what a joke!

Dealt with Simon, knowledgable and helpful, thanks again 👍

Great company and great products!

We use these guys for all heating units and we have never been let down!

Spot on for price and even though we were late this time with the order it was still here the next day.

100% recommended!

Chris.

Good price , good communications from the company and quick delivery.

The heater is easy to use and silent which is great. It heats up instantly.

Great infrared heaters.
We have panel and bar heaters by mirrorstone.
Work well recommended.
You can heat where you want very effectively.

Fast delivery and great offers over the Christmas period. Have bought from Surya Heating several times and they have good products and great customer service.

An excellent experience. Simon was very knowledaable and helpful. Thee panel we bought is working well, and we will soon be buying some more.

I ordered a heater for my Mom on 21st December. I was given an option for next day delivery. I paid for that. I am still waiting for the order despite of full advance payment. When called I was told that it may take till end of January or February.

They have not responded to any emails in writing. Write to support and info email address.

Very unprofessional and careless attitude.

I would not buy again or recommend them to anyone. Purchase at your own risk.

It seems like a scam.

I like this company and I believe they're trying hard to satisfy customers.

I ordered an infrared mirror for our small downstairs WC last year and it's been excellent. The only issue I had was that I paired it with a plug-in thermostat (also bought from Surya) and, whenever I programmed a schedule into the thermostat remote, it would crash within 24 hours. So I just lived with it on manual temperature mode and that never crashed. And eventually I upgraded the thermostat.

I very recently bought a 1200w panel for the main bathroom and suspended it from the ceiling.

I was disappointed with the quality of the ceiling suspension kit and found the instructions extremely challenging to understand. In the end I used an alternative solution.

It was also disappointing to discover, after a lengthy installation where I had to add extra ceiling support and add new wiring to power the panel, that the Nexus has a known issue where it frequently drops offline.

However, Customer Services were excellent and sent me a WiFi thermostat to pair it with. This needed a bit of extra labour and wiring but I'm pleased with the outcome, and the partial refund I received.

The panel itself is superb. At night, it's set to a low temperature just to stop the room getting extremely cold. During the day, it's set to provide comfortable heat. And it can be warmed considerably on demand when someone wants a bath. This room used to be freezing. And it should be even better when I insulte the one external wall in there.

It's a nice heat that takes a little getting used to. You won't get blasted with hot air as with conventional heating. You'll just notice that the room feels nice - neither too hot nor cold (unless you ramp up the temp and then it feels like you're sitting at a window in the sun).

I've created an Alexa routine with a Ring window sensor, so that if the bathroom window opens, the thermostat/panel turns off. And it switches back on when the window is shut. Having Alexa compatibly is a game changer.

I will emphasise again that their Customer Services team are making this a company worth returning to.

I have to be honest these are cheaply run but it does not heat up the feet properly unless you put it on ceilings

Also when it stops working you have to pay almost 80pounds to return it according to what I have been told which is poor customer support.

I could have given a high star rating but not impressed with this aspect of the customer support. Other than that it's a great alternative to have alongside the boiler when energy bills are too high and if one is happy with the level of heating

Call Customer Services, They were very helpful and knowledgeable. Explained the situation and received excellent service.
Highly recommended.

Puts out good heat quickly, easy to fit if using attached cable but it’s not long enough to reach any of my plugs. Needed an electrician to hard wire but it is useful and worth the money.

Quick delivery. Ordered a bigger infrared heater than I needed for my dog grooming salon by mistake, but it's going to keep me & my furry clients nice & warm 😊

I was shipped a used item instead of a new item, which i could tell straight away from the markings and the LCD display. After negotiating discount rather than sending the item back I realised that, in error, theyd not supplied any brackets.

It turns out that the warehouse team picked from the wrong pallet.

Customer support has been responsive, which is about the only positive thing i can say.

Made an order on line, recieved the goods very quickly and a great product

Black Friday price very good ended up buying 2.Delivery excellent.Slight issue getting it to pair with my phone due to the instructions been a little vague but google soon rectified;-)