Surfdome Arvostelua 

Fastway tracking says my package was delivered but there is no sign of it.

Great website to order on
Easy to use and always delivers what I have ordered
10/10

Awful. Cannot find paperwork ( my fault) so do not have an order number to return goods. Both phone numbers are unavailable. Tried to email customer services but you cannot send an email without the order number on it. I have tried everything I can think of but it appears that I will be selling these on ebay. I will say why I am selling them in the description so others will be aware.

Hi, on the 26th of May my partner ordered me a Roxy skateboard for my birthday, money were taken off the account straight away, no confirmation email was ever sent. Almost a month later - no delivery, so he reached out to your support to enquire about it and was told that the skateboard was sent to Columbia by accident and should we wish to wait for it to be sent back. We said we will buy it elsewhere, and would like a refund instead. As the wait was way longer than expected or described on your website. There was no answer for a while. My partner reached out again and was told that refund is not possible and we need to wait. Now it is like 6 weeks since the purchase. No money, no skateboard and no help. This is really bad service. We are regular customers of Surfdome and this is really bad experience, so it is disappointing. We want a resolution on this issue ASAP. I have reached out to you on FB and form on the website as well.

excellent service, prompt delivery

My order was despatched on the 20th of June and still no sign of it, I have send 2 emails to find out what is happening with no reply, I have also called and held for over 20 minutes with no answer, I requested a call back and yes you got it no call back, it is beyond a joke I will never ordered anything for your company again, this was ordered as a gift for someone going on holidays and they have already left.

The tees came on time and in the correct sizes. All very easy to deal with.

I am not a serial reviewer,but on this occasion potential customers need to be warned,please bare with me it's a little long,so I ordered the items on the 31st of May 2022, with a delivery date of anything up to ten days expected,I might just add I WAS a loyal customer since 2007 and up until recently I never had any major issues ordering, deliveries or returning items to surfdome,now well now is a lot different,its like night and day,a month since ordering still hadn't received my items,had to open a case with PayPal,as soon as I did Surfdone furnished a fictitious tracking number,which was tracking the international space station,certainly not my package,made contact with surfdone was fobbed off with the same old crap customers get from crappy companies,then I had the misfortune to interact with a customer service agent (customer service me ass) a guy called Greg,I'm 46 years of age and he felt it was OK to speak to me as if I was a child,absolutely the most unprofessional agent I've ever dealt with,about as useful as a waterproof teabag!but I degress,returning to the non delivery,so I got this magical tracking number after kicking up a stink,it linked to Landmark and then the courier partner Fastway,package couldn't be found on any of their sites,the surfdome site gives the impression that the goods are in and delivered from Ireland,however this isn't the case,all items come from UK,so I've since been refunded my money by PayPal,its definitely worth having an account,the long and short of it is this,STAY CLEAR of SURFDOME,Go to other sellers you might pay a couple of euro more but it'll be worth it,plus most companies returns are free not with surfdome and it is expensive,I WILL never ever purchase from this company again and will tell and warn all and anyone that asks,save your time and money and from a pain in the hole,buy elsewhere
👈 😎 👉
####_₩₩₩₩

So Surfdome have replied and asked for my details,so that a member of their "TEAM" will contact me,regarding the issues,so Surfdome here they are as follows
Damien Bannon
Order Number;
I'm adding this edit,as Surfdome have asked for my details,so that they can have someone call and help with said issue,so SURFDOME here are my details,
DAMIEN BANNON
Order Number;
8936379
***07/07/22******
UPDATE
So after my og review on here,surfdome requested further information,to which as you can see I provided,have a guess what happened?????
Absolutely nothing complete waste of time! I am thankful that I paid via my PayPal account,after setting a claim in motion and providing the evidence,I won my case and received a full refund!!! I fear for customers who purchase without PayPal or equivalent,that customer will be at a loss,surfdome sucks now as for customer service its non existent except for generic replies,I was willing to give them a chance to redeem themselves,but clearly they didn't,to date I still have had no package delivered it's now coming up on 6 weeks since original purchase,how many customers are at a loss because they didn't have PayPal account,
AVOID AVOID AVOID AVOID
BUYER BEWARE
BUYER BEWARE

Very efficient, I’m happy😀

Advised date of delivery would be 8th June. Still no delivery. Called phone number on website (UK number) 28 minutes on hold then I gave up. Multiple emails, 1 automated reply and nothing since. Contacted courier company and they have not even received the delivery yet. Also going to report to PayPal and see if I can get any response / satisfaction that way.

I wish I had read the reviews for this company prior to placing my order, because in all honesty, they are dire! From placement of order, I have had issues and I have still not received my order or had any successful communication from them. The current status is that they have updated my order, asking ME to contact THEM, which I have tried to do, but guess what, still no response 48 hours later. If you are considering placing an order with them, please don’t! Pay the little bit extra from a reputable on line company.

Poor. Made an online enquiry regarding returns which took 6 days to receive a response, so had to call them in the interim on their UK number as they don’t have an Irish number despite having an Irish domain name. Then my order didn’t get dispatched so after 2 weeks had to call the UK number again. Waiting on order now.

I was disappointed that an incorrect item was sent. The similar item but size was wrong and not the brand i ordered. When i went to return from Ireland the cost of returns was same as the price of the item!!!!! I will not order again from surfdome. It says surfdome.ie but it not an Irish site!

I ordered in June 6th and my order hasn’t arrived yet. Emailed and zero communication back. Very disappointed with customer care.

Very happy with the service. Great quality soft tavel bags

I ordered sunglasses and two months later I have still not received them. I contacted customer care three times and they said on each occasion that they contacted the courier and awaiting a response. The won't give me my money back or offer an alternative solution!

Next day delivery. Excellent service.

I have been trying to return goods, no answer on helpline or via email!!! Frustrating

The Reef fanning flip flops I ordered are ridiculously tight on the instep, I will have blisters for sure trying to break them in, I did send an email to Surfdome asking had they any looser ones but didn’t hear back, so I am painfully trying to break these in and will prob have to try and get them stretched professionally! Disappointed with this product!

Fast delivery great having free delivery, great quality clothing.