Returns are a fight.
The first order was way too small. It was returned and I received credit for the purchase excluding shipping.
The second order was somehow doubled by the company. I received 2 orders of the same thing with different order numbers. After 6 or 7 emails, I finally gave up trying to get a refund of the correct order returned.
The phone number listed does not go to Sure Stride.
I would never buy from this company again. They tried to get me to keep the first order in exchange for 30% of what I paid. Why would I want to keep something that doesn't fit????
Vastaus yritykseltä Sure Stride
Hi Kathy,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustration you experienced with the sizing, the duplicate order, and the difficulty reaching a resolution. That is certainly not the experience we want any of our customers to have.
We understand how disappointing it must have been to go through multiple emails without getting the outcome you expected, especially after returning the item. Your comments about the phone number and the return process are very important to us, and we will review this internally to ensure issues like this are addressed and improved moving forward.
If you’re open to it, we would still like the opportunity to review your case and make things right. Please feel free to contact us with your order details so we can take another look and assist you properly.
Phone: +1 (888) 314 4460
Email: support@surestride.co
Thank you again for your feedback.
Regards,
Sure Stride