Superplay Arvostelua 14

I suffer from depression and anxiety and struggle with poor decision making. I spend too much money on the game asked for help deleting my account just get ignored. Very slow to reply if any reply at all hard times and still not resolved.

Game crashes all day ,everyday , as soon as you get close to collecting something good , it crashes and you get nothing . Stay away from this company , all they make is crashing games . Should be called CRASHED FROM POP UPS

Nyspins I had a win with this company, and they simply didn't say anything, deleted my account, and didn't pay me. I submitted all the requested documents, they stalled me for several days, then deleted my account and didn't pay me £12,000. I'm very indignant and will contact all the relevant authorities because I've never had this problem before. I always play, and this was the first time I've experienced this. They didn't even give me an explanation; they simply returned my deposit (only one, since I made two) and didn't pay my winnings. I have all the screenshots of the winnings, chat conversations, emails, everything they asked for, and they didn't pay me. So, be careful with this company!
UKGC has already been notified and I will contact all other relevant authorities. Avoid this casino as this is unacceptable treatment of its customers!

Oplichters, eerste klas en Trustpilot helpt ze:

Supraplay heeft op een illegale wijze ZONDER geldige goede reden mijn winst uitbetaling geweigerd. Ik had €2190,92 gewonnen en ze hebben mijn account direct geblokt en vervolgens mij verwijderd. TrustPilot heeft zelfs zonder goede reden mijn reacties tegen AmonBet en Supraplay verwijderd. Terwijl vrijwel alle positieve reacties geschreven zijn door fake accounts. Het is werkelijk triest!

Niet doen. Verwijderen je account zeggen dat je daarvoor zelf heb gevraagd niet gedaan. Vraag al een week elke dag om mijn geld over te maken €75,01 euro heb de screenshots. Nee account word verwijderd en geen cent gezien

Vieze vuile oplichters. Eerst krijg je voor de zoveelste keer niet waar je voor betaalt,en dan zeggen ze het op te lossen,maar zoals gewoonlijk NIET DUS!! Blijf ver weg van de superplay spellen!! Oplichterij van de bovenste plank!!!

They have bn taking money out of my bank.today.and I haven't even been on it..i have bn at hospital all day and night .what can I do..can someone give me sum advice please. Thank you.

Consumers beware. They have motive for stealing our money in the amount of $1.25 billion. Search why playtika is betting big on superplay. Let's hold them accountable for their unethical business practices. They are straight up robbing us.

SuperPlay D.B.A.as Dice Dreams is very unethical. It used to be a fun game in fact I loved it so much it is the only online game I had ever spent money on. In fact $100's. For days and months it will just knock you off of the game and when you get to the Fight, Raid, or Attack it would just kick you out of the app. But, all of the 5 minutes of popups work just dandy! I have changed my Playstore Review, I am posting on every platform possible, and I am contacting my lawyer as well. I am NOT happy as a customer. I have emails from Dice Dreams admitting to the problem but yet taking No personal responsibility.

This company steals from customers

Never received anything I have paid for on their games. Impossible to contact any customer support. After trying relentlessly for weeks they just banned my account and I never received a refund. Luckily I could dispute all payments

This company does not payout and Domino dreams is a scam. AVOID

At first this game was fun and now it has turned out people being knocked off and support not going in and fixing it I think they need to reimburse the customer for the money they have spent on it and it knocking them out yes you woe that back to the customer the BBB is getting a complaint this has been going on for over a month and it's ridiculous to add when I had another account your only allowed to attack once this one user has attacked me more than 5 times he needs to get kicked off the game and the ones who don't have there towns built up you need to take them off as well my towns are all up and going there in there stealing people's coins and keeping them and not even building up there towns those are the people who need kicked off of that.

So this is 4th review of Genesis Global LTD coz this story never ends. I delated first one coz was to long, so was unable to put all details. I received pointless automatic respond for second one. 3th one was flagged for promotion (i guess i shouldn't put website name of organisation who can help fight back this scam). My story is similar to many of others on here. Problems start when U ask about withdrawal. They verified me, then 1h25min later asked about more documents so basically didn’t verified me, even said they did. Then I sent more documents. They said they will not accept bank statement or letter, even is clearly on list of POA documents on their T&C. Then they said POA was accepted, then asked me again about my bank card “coz for some reason is not visible”. Of course was visible. Just another excuse to not pay out money. Then told me that they actually have that card picture but said that I need give them POA coz last was was not accepted, even I have email from day before that was accepted! Is real scam so I made official complain at Genesis Group LTD. They still have 5working days to answer. Then I can go to IBAS and court.

In mean time will create movie on YouTube to show my story and story’s of people who are clearly victims of this nasty company.

I will do everything to open country size discussions about this SCAM company!!!

Will update soon with details (I am not allowed to give my email address but i will find solution) so anyone can contact me and I really want hear your story so maybe we can use it to movie also. This will help to bring attention which we need!!!!

I had emotional breakdown on the 16.02.2022, not only coz they didn’t want pay my money (more than 3k) even I made verification, but mostly because they play sick game and think are untouchable!

I want Justice!

Dear Genesis Global LTD U are not untouchable!

U made 10days of my life a hell and I will not be quiet!

Reply from Casino Planet
about 2pm 16.02.202
Hi JustMe,

We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.

Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.

Regards,
Casino Planet Team

My replay to CasinoPlanet:

'Dear' CasinoPlanet 'Kindly' note that I don't believe anymore in any of your words. U treated me horribly for 10days, discriminated me, humilated me, didn't paid my money (deposite+withdrawal), even my account was verified (yes, i have prove), asked about more and more of documents (I also have prove), just to avoid paying my money, because of that i had meltdown and other health problems connected with it. I have enough proves to win my case. We also know that you are not sorry at all. So 'Dear' CasinoPlanet i will not take anymore any of your lies.
Ps. Like other user of trustpilot already said: Stop with that nonsense of automatic responses!

'Kind Regards'

Another really weird thing that their UK number is never working, U can only hear information to contact them by live chat or email. U can try 0800 029 4556. If they blocked your account like they did with me (because I am Asperger's person! Is called discrimination!), also live chat is not working. Only one way to contact them is email.

IMPORTANT! All of U can ask about help from GC and court.

Update:
Today 17.02.2022.
After 11 days of stupid emails (God's know how many emails) I have my money on my account! Mirracle! Do U think is end? No:) Wait for movie.... max 3months. enjoy. Only truth with prove, no lies:) Ps. Is not make sense to humilate Autistic person. Karma is a ...we all know what:)

Update 19.02.2022
U can remove my reviews how many times U like:) I will be always back. I will do my best so other people will not have to suffer like me. 'Kind regards'

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