Super Payments Arvostelua 

Really confusing set up - unsure if I've been charged to use Super or not - in the end went for full payment immediately to try and avoid unnecessary costs and told I'd lose the cashback reward... since then have had an e-mail from Super saying I have been offered some cashback - but now I'm wondering if I've paid twice for the same thing!! Klarna is MUCH easier and clearer to use

Placed an order on Amazon through super payments money taken from
Bank account but no confirmation e mail received from Amazon no order on my account and all I can do is e mail super payments, finally was sent a code for a gift card which I finally worked out and managed to order what I wanted

I put my amazon transaction through super and it didn't complete, it also happened a second time. I contacted customer service for super who looked into he matter for me and it was resolved within a day. Thanks so much for your help.

Awful experience. Ordered goods that have not been delivered, and retailer ignoring all emails and calls. Superpayments did not want to know (I didn't even know my payment was going through them!) and just ducked any responsibility or the offer of any assistance bar cc'ing the retailer into our conversation.

Beware! For a shopper with credit. There is no way to contact support in the app. No chat, no email, no phone number. On the website there is only a login for merchants. I expect this service is ok if you don’t have a dispute with the merchant. If you do. GOOD LUCK speaking to a Super advisor!
Edit I’ve found it but it’s well hidden in the app and it takes you to a web form.

I had an issue with using super payments long story short is I tried to pay using them the payment was cancelled due to the flights being sold out. However they’ve still took the credit out for me and have received a loan agreement even though I’ve not spent the money. I have been in contact with the support team and received 0 levels of support. So now I will be paying for a loan which I haven’t used.

I had an unsolicited email from Super, who I had never heard of before. It made absolutely no sense and did not explain what Super was or how it was of benefit to me, so as far as I'm concerned this is just pointless spam. "Welcome to Super" it said, without explaining why I got the email, who they are, or why they contacted me. I get enough crap in my inbox but at least they say who they are.

Everyone should use this app! It’s great for businesses and great for customers. I really like the rewards you get for shopping through the app.

But beyond that, the customer service is second to none. I recently had some confusion and needed to speak to someone for help, and Antonio was brilliant. Incredibly quick to respond, understanding, respectful, informative, and thorough. Honestly the best customer service ever. Super helpful. Even when my replies were pretty short and probably nonsensical because they were not proof-read as a have an infant and a toddler and barely have enough time to type, let alone check for mistakes (please bare this in mind when reading the review also).

Anyway, use the app! And thanks, Antonio!

I noticed a competitor using this platform and thought it looked good. I went through the set up process, entered in all our details (including turnover) etc. asked a couple of questions via email, and asked our developers to look at the integration and start it. I contacted them a couple of days later to find out how long it takes for all the options to appear in the account, and they said they are very busy but could push it through, so long as our turnover was over 5M. I said it was not, but then they said because of that, we can't even join!
On their website they show case studies for businesses with less turnover than this, and as I had entered my turnover during the registration process (from a drop down menu of options so it was quite clear), I was a bit shocked to hear this.
We have now lost money on the development that we started, and I am trying to make sure no credit checks are run and find out how to delete all my details that that have on file from me.
I wanted to warn other small/medium businesses to be aware not to apply if they are less than 5M turnover so they don't end up in the same position as we are now in.

Excellent and prompt service from Antonio in customer services, very impressed. Sorted out my issue in short order 👍

I had a problem with a payment and it was sorted very quickly

Very reliable and fast super responsive and in time.

I received a receipt with a reference number immediately after payment. The company I had purchased from had not confirmed my order and not responded to my messages.
I contacted super payments in desperation as I was concerned my money had gone to a dodgy company!!
Although it was out of their control they guided me with the best way forward and offered help should I need it. Fortunately the company have responded and we are back on the right track.

Antonio, the Agent who responded to my question did so swiftly and resolved the issue within minutes. In a polite, friendly and courteous manner I may add. Thank you for great customer service Antonio.

Sneakily gets you to sign up to their service during checkout, then makes it difficult to cancel your sneakily set up account.

If you can’t get users to sign up transparently and leave easily if they want to it doesn’t bode well for a trustworthy company.

Also, your cash back only lasts a few weeks so you’re basically being pushed to keep buying before it runs out.

I had an issue with a payment not processing and the funds being deducted. These computer errors can happen. I was extremely pleased with how the Super customer services team dealt with my issue.

Needed help and received it very quickly from Antonio!
Thanks!

This is the worst company in the UK they did not help me at all. So don't let them take your money as they are rubbish at the job they have.

I have been looking for a hedge trimmer for 2 weeks and most companies prices where not the final price plus most wanted a stupid money for delivery.I was put of buying a hedge strimmer until this company popt up on my phone today they made it a pleasant and straight forward transaction.