SUPER73  Arvostelua 41

I was excited for this bike but when I received the bike it was clear that it had been a return. The assembly instructions were out of date for this particular model and were misleading and incomplete in the step by step process. The tutorial video was also of a different model and unable to provide correct implementation. There's extra wires that lead to nowhere with red and green "male" connectors missing its "female" connection counterparts. After contacting customer service they were unable to provide a tutorial for this particular model and the problem persisted. Other than red and green wires with male-headed adapters that lead to nowhere, the handlebar couldn't be properly used to turn due to the entangled wires.

Super disappointed in my super 73 s2 . The frame snapped in half just below the gussets. I sent everything to warranty but they will find any reason to not cover this catastrophic failer. Super 73 has made it clear these bikes are only designed and suitable for little people over the age of 18 to ride only on smooth straight dry roads or they will not honer the warranty. I couldn’t be more disappointed in this warranty process and would not purchase anything from this company after this experience. I have had great experiences with other e-bike company’s and my other bikes but Super 73 will break and they will leave you hanging. I do not recommend

The worst experience they refuse to replace or do any refund for the bike that I bought for my son and it didn’t work even for an hour claiming it’s a final sale

Changing an inner tube on the back requires 2 people because they didn’t want to add the second dropout. Why is it on one side and not the other? Just this one design cue has me wishing harm on their engineers. Also, the proprietary equipment that can only be found thru super is blasphemous. A replacement key costs 80.00 usd. Trash.

Ze hebben meerdere keren tegen me gelogen dat ze zouden mij helpen om mijn fiets te repareren.

Letterlijk er is nu geen winkels die samen werken met Super73 omdat ze zijn allemaal zat met hun dubieuze zaken.

Ze hebben me verteld veel verschillend dingen:

Just bought another pair of super 73 , I live in Florida, not California, this bike goes 20 mph max , after I managed to find someone to unlock this restriction the bike now goes 24 mph , unlike my other super 73 that easily reaches 30mph , I can’t believe I spent so much money towards this bike that isn’t fast enough, I can’t return it and it’s my job now to find someone to buy it from me, waste of money, stay away if you buy after Jan 1st 2025

Bought 2 bikes had owned for 13 months put 125 miles on each of them..they stopped working..and wouldn't cover the problem instead sent me a bill to fix a commonly known problem they have with thos series of bike. .super junk

The Super73 bicycle is a remarkable product, showcasing an exceptional design and build quality. I hold the bike itself in high regard. However, my experience with Super73 as a company has been profoundly disappointing.

Their customer service is among the worst I have encountered. Communication is severely limited, as they only respond to emails once per day, and there is no option for telephone support within the UK. This lack of accessibility is unacceptable for a company operating in a competitive global market.

Furthermore, the rear wheel design exhibits a significant flaw: the freewheel hub is non-removable. If the freewheel hub fails, customers are forced to purchase an entirely new wheel, even if the motor itself remains functional. The cost of a replacement rear wheel is an exorbitant £600, a price point that is difficult to justify. In contrast, similar components from other suppliers, such as AliExpress, are available at a fraction of the cost and offer superior durability without this design flaw.

For prospective buyers, I would strongly recommend purchasing a second-hand Super73 and replacing the factory controller with an aftermarket alternative. The company appears to prioritize profit over customer satisfaction, demonstrating little regard for the long-term support and treatment of their clientele.

In conclusion, while the Super73 bike itself is aesthetically pleasing and well-constructed, the company's approach to customer service and product design leaves much to be desired. I cannot in good conscience recommend engaging with Super73 as a company and advise potential customers to explore alternative brands that value and respect their patrons.

I love my bike, but it's impossible to fix, and it has reduced my ability to use it safely.

First, I broke my headlight. The headlight was junk, but it was my fault that I broke it. Because of the specific cables, it's impossible to replace with anything but a Super73 light, and they have never had them in stock.

The display/thumb throttle. Quickly, condensation got into the display, making it impossible to read. It's supposed to be able to withstand rain. It did last a couple years, however when I did have to replace it, the replacement only lasted one rain before not working. Did I mention the bike won't work, with a faulty display? And that I couldn't find anywhere to replace it? And that Super73 took almost 3 months to respond to my support request to tell me that they don't stand by the display even if it's only a couple months old and offered no solutions.

The rear axle nut fell off. It's possibly my fault, but after numerous attempts to find out the size and how to replace it, I've gotten nowhere with Super73.

There is also washer-looking hardware that goes on the axel/rear bolt. Mine broke in half. I sent them a picture of it. Their response was that the hardware was not used on any Super73S series bikes. This is funny because I didn't put I on it. So where did it come from? And why does the wheel, frame, and brakes not align properly without it?

The throttle. Always gets stuck. I've learned to have my thumb on the opposite side to unstick the throttle but even with thousands of miles riding, I have had a couple scares. I can't imagine a novice driver or new rider get on an electric bike, have the throttle stick, take off and the dangers, life threatening situation that could cause.

Pedal Assist. If I walk my bike, pedal assist kicks in, the pedals rotate more, and basically the bike takes off. This is by far the most dangerous aspect of the bike and I believe this isn't how the bikes normally operate, however I've wrote to Super73 numerous times and taken it to their authorized dealer multiple times, and the best I've gotten is some kid that looked stoned, shrug his shoulders and say.. 'oh it's just a bike thing". I've smashed my bike several times because of this.

I've asked for basic info on how to replace the smashed pedals from the pedal assist problem. no answers. The manual provides no answers, and I've spent hours on forums but It's hard to get the right answers because of the numerous bike models.

The worst customer service ever! Avoid at all costs!

My bike has been out of order for 3 months, and after 50 email exchanges with the brand, I am still waiting for the delivery of a new battery.

Even under warranty, they are incapable of managing their stock of parts and prioritize new sales over existing customers… A shame for a brand that sells bikes for €5,000!

I even wrote to the CEO, who only responded with lies.

I love my Super73 - it is a great product. But the hub motor stopped working after 11 months (still under warranty) and, almost two months since I logged the customer service request, Super73 have not responded. Having discussed the issue on a range of discussion pages and spoken with ebike service centers, I have no idea when they are going to respond. I have an almost $5k useless bike until they do respond. This is my 'daily driver' and I have already paid out over $1k on Uber etc. since I logged my request. What I have gleaned about the causes of this appalling customer service is as follows.
In 2021, the firm raised $20 from private equity in a deal lead by Volition Private Equity. Since then, the firm has ramped up its marketing activity to generate sales (Michael Cannavo, the founder responsible for marketing as CMO, has recently been promoted to co-CEO), but has not invested in equivalent levels in customer service, making it more much more profitable (higher sales; lower operating expenses). In March 2024, to cope with the growth in sales, the firm moved into a new headquarters and service center. Sadly, I am not based in Irvine, California, so am reliant on their online customer service capability. Their authorized service centers are not able to work on the bikes. Apparently, this is because of the proprietary technology that the firm (understandably) doesn't want to be shared. Instead, these authorized service centers have to wait until Super73 contacts customers, goes through the diagnostic process, sends out the (hopefully) correct part - only then can they replace the part for the customer.
Having spoken with various ebike experts who work on Super 73s, apparently the issue of why the customer service is so breathtaking bad, is not just a failure to invest in customer service personnel (in fact, Michael Cannavo has publicy stated that they are investing in customer service), but that there is a major backlog in some of the core parts, especially the hub motor (which, having followed the diagnostic process that Super73 request on their website is almost certainly the culprit for me), has very limited stock. I am not technically competent, but some research suggests that the hub motor is the Bafang G06 500w motor. if the choice is using these motors on new bikes for new revenue, rather than existing bikes where the motor has failed under warranty (as in my case), any business backed by private equity has a simple decision to make.
I am at a loss what to do. I know I am not alone, but does anyone have any advice about how to get them to engage with me? One engineer told me I would probably have to wait until Spring to get a response and would just have to wait...

S1 BOUGHT USED MAYBE 6 MONTHS LIGHTLY RIDDEN MISSING BATTERY ADDED 52V 30 AH BATTERY WHICH OVER VOLTED THE 48 VOLT SYSTEM BUT NO ERRORS ON THE DISPLAY TOP SPEED 33 MPH 1 WRECK AT 27 MPH MINAMAL DAMAGE 10 STAR BEST BIKE I EVER RODE .....

Bikes are great but customer service is terrible. I bought the short board surf rack for the super 73 S1 and it was absolutely not compatible. My bike doesn’t have the little bar on the end like seen in the installation video and by the time I realized it was not going to work for my bike it was too late to return. I spent weeks trying to find a good surf rack and really had high hopes for this one but feel like I just threw my money away. It’s impossible to contact them and at the end of the day I just want a bike rack to work for my bike.

I own two Supers, and one broke within year -one. Going on week five trying to reach them for help, and not one call, email or text message has been returned.

NO CUSTOMER SERVICE!!! I've go a paperweight RX bike. The company is cool but very unprofessional! Several months with no response for service. I suspect on the verge of bankruptcy since the company offers no contact or support. I read the company is always needing funding and funds must have dried up. I'd buy another ebike these guys suck!

Absolutely No Support At All

That's it, nothing else to say. They will not answer the phone at all. They have not responded to my support ticket at all. I've "pinged" my support ticket weekly for over 2 weeks now and they have not even looked at the support ticket. If you want to do business with a company that has service after the sale, don't buy one of these bikes. When it dies, you're screwed. Two Grand+ in the trash.

UPDATE: It's been over a month and they haven't taken the time to respond to my service ticket, but they are spending time responding to these complaints on Trust Pilot.

Super73: You'll only fix your bad reputation by responding to customers and making them happy, not by posting phony-baloney responses here. Try answering the phone!

I wish there was a 0 star for the customer care. I have ordered the bike and received with few missing parts. Have tried umpteen ways to reach out but to no luck. Very frustrating experience. They listed a fake phone number which never lets you leave a message nor anyone responds. Very expensive bike with a poor customer care.

I hope this company goes bankrupt. Z71 ran for about a mile. They didn’t care and what’s Ridiculous is the owners and management know that my throttle was defective. I’ve been trying for four years to get this fixed. Can’t talk on the phone. Invoice they Originally send me never worked. It’s impossible to get a hold of someone even through email. And when they do respond, it’s an automated message saying we haven’t forgotten about you That’s BS! I don’t care how good their bikes look. The company isn’t worth your time I can’t believe they would Knowingly screw people over over. That’s embarrassing finally, after waiting so long, they sent me another invoice to buy a new throttle. I can’t believe this company is so cheap and can’t even replace a damn throttle.

PS. Got the throttle back. Bike still doesn’t work. If you cared you would refund my $. You sold me a LEMON. Complete BS I have a Brand New Bike that doesn’t work.

We purchased an S adventure in April from their Irvine store. The bike was pre-assembled. After about a week of riding I noticed the whole battery assembly was loose. I did some investigating and discovered who ever assembled the bike, stripped the threads on the frame that holds the battery on. I've called and emailed several times with no response. Very disappointed! Especially after spending almost 4k on the bike.

Subject: Urgent: Unresolved Warranty Claim for Damaged RSD X SUPER73-RX Malibu Limited Edition Bike
Dear Super73,
I am writing to express my extreme dissatisfaction with the inadequate customer service I have received regarding my RSD X SUPER73-RX Malibu Limited Edition bike. I invested $5,000 in this bike, trusting in the exceptional quality and support that Super73 promises its customers. Regrettably, my recent experience has shattered this trust.
On a recent morning, I was involved in a severe accident where a reckless driver hit me and fled the scene, leaving me with no insurance information. As a result, I sustained significant injuries, including road rash, a fractured wrist, and a torn MCL in my knee. Despite these injuries, I am grateful that the bike's robust design likely prevented more severe harm.
This accident resulted in considerable damage to my bike, including:
• Bent front suspension
• Dented frame with a small fracture
• Bent rims
• Damaged rear light
• Damaged handlebars
• Damaged seat
• Damaged display screen
• Malfunctioning brakes
• Spinning tire when powered on
• Burning electrical smell
I rely heavily on my RSD X SUPER73-RX Malibu for daily errands and commuting to work. The bike's current condition has left me without a reliable mode of transportation, significantly impacting my daily life. Despite providing all necessary information and patiently waiting for a resolution, I have been informed that Super73 cannot offer any assistance. This response is not only disheartening but also unacceptable for a company that prides itself on customer satisfaction.
As a former police officer of 8 years, I have witnessed numerous bike accidents, and in almost every case, the companies stood behind their products and supported their customers through warranty claims. It is incredibly disappointing that Super73 cannot extend the same level of support, especially considering the financial investment and loyalty I have shown by purchasing not one but three Super73 bikes: two Adventure R Malibus for my wife and me, and one Z Series for my son.
The lack of support is not just a financial burden but also a significant inconvenience. Most customers, like myself, save diligently to purchase these bikes. It is disheartening to see a company that claims to value its customers fail to stand by its products when it truly matters.
I urge Super73 to reconsider its stance and provide the necessary support to loyal customers who believe in the brand. The way this situation is handled will significantly impact how current and potential customers view the company.
Sincerely,
Eric Lynton