Sunshine Pools Arvostelua 206

TrustScore 4.5/5 tähteä

4,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Such an efficient company . Ordered the pool and the next day it arrived. Deliver firms used were also excellent.

Yritys on vastannut

Saanut 5/5 tähteä

Our old KD above ground pool, which had served us well for 29 years, finally gave up the ghost last year. After researching options for a replacement it was clear that Sunshine Pools had the best off... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Ordered internet electric pool heater for our 16’x8’ above ground pool. Although this heater is only recommended for smaller pools, it is definitely making a difference. My kids didn’t use pool muc... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

After some initial follow up regarding delivery, the pool arrived as agreed. It was well packed and everything needed was there. The building instructions were a little basic but ok once got the... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Ulkoilma-allas
  2. Lastentarvikekauppa
  3. Lasten lelukauppa
  4. Uima-allas
  5. Uima-allastarvikkeet
  6. Lelukauppa

Yrityksen kirjoittama

Who Are We? We are the Above Ground Pool Specialists. We have been selling pools online since the early naughties. We were one of the first online retailers of Above Ground Pools and have a wealth of knowledge and experience we are happy to share with you. We are also one of the largest independent retailers of above ground pools online in the UK. We are a family owned and run business, based in Surrey, so you can be assured that you will be dealing with a UK based company. Our Expertise Whether you are purchasing your first Above Ground Pool or you need accessories for an existing pool we can help. You can call us, message us, or email us and we will be happy to talk you through your purchase and advise you on your options. Whatever your budget or size of garden we will have a pool for you. We are pleased to be able to offer our customers a ‘One Stop Shop’ – we sell all you need to get your pool up and running and start having fun in the sun.


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

206 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great price and fast deliver for a A+…

Great price and fast deliver for a A+ product.

26. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Saanut 5/5 tähteä

Excellent

Excellent, delivered on time 👍

26. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Saanut 5/5 tähteä

Fantastic service

Fantastic service
Fantastic pool

26. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Saanut 5/5 tähteä

Great service

Great service, quick and efficient delivery. Pool is really sturdy and filter is brilliant. Kids are over the moon and adults too.

25. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and are glad your family are enjoying your new purchase.

Kind regards

Customer Services

Saanut 4/5 tähteä

Waited a week for my pool to arrive…

Waited a week for my pool to arrive only to be told that it was lost by the courier! I was offered another item by Jane, who was fantastic in the way she dealt with the situation. I decided against a second item and my money was refunded without a problem. No pool but not your fault

25. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review.

We are sorry for the problem with courier and thank you for your patience and understanding of the situation.

We hope we can be of service to you in the future.

Kind regards

Customer Services

Saanut 5/5 tähteä

I cannot fault sunshine pools there was…

I cannot fault sunshine pools there was a bit of an issue with the delivery (not their fault) however the sorted it with enough time to enjoy the pool in the heatwave. Many thanks

25. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope the family enjoyed cooing down in the pool.

Kind regards

Customer Services

Saanut 5/5 tähteä

Helpful

Helpful, quick and efficient

22. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Saanut 5/5 tähteä

Great service

Great service. Would definately recommend

21. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Saanut 5/5 tähteä

Ordered the steel frame oval best way…

Ordered the steel frame oval best way 24x12 foot pool, it came in required time packaged well on a tail lift wagon with a trolley jack and placed on the drive as requested.

21. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Saanut 5/5 tähteä

Excellent fast service

21. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Saanut 2/5 tähteä

Poor

Bought pool, heater and other accessories after calling for advice.

On setting up manual states you need a green indicator light on the heater power supply, if it turns red then turn off immediately. I got a red light so turned off and contacted the seller who couldn’t help and gave me the manufacturers email add instead. Manufacturer wanted a video of the set up and afterwards told me all was fine and disregard what the manual said(??!!)

However they also told me that the £99.95 heater cannot be used with an extension cord and needs a proper external plug near the pool.

So if you have a big garden your going to have to pay £££’s to an electrician.

Was told AFTER purchase by the manufacturer that this in the manual that comes with the heater when purchased and they cannot take any responsibility for returns so contact the seller.

Sunshine pools refused any return or refund as despite not actually being used they believed the product was faulty as used with an extension cord.

Ended up stuck between two companies with poor service. Would have been helpful if the heater issue was made clear by the seller before purchase or I wouldn’t have bothered wasting my money.

Wouldn’t use this company again.

21. heinäkuuta 2022
Oma-aloitteinen arvostelu
Sunshine Pools-logo

Vastaus yritykseltä Sunshine Pools

Thank you for your review.

We are sorry that you had a problem with the pool heater.

We could not take this back as a return, this was because it had not been used in accordance with the manufacturers instructions, as it had been plugged into an extension cable which the instructions state not to do.

I believe Intex could not be of service, again as it had been used against instructions.

Kind regards

Customer Services

Saanut 5/5 tähteä

Perfect

Great service great heater

20. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Saanut 5/5 tähteä

Excellent

Excellent. I hate ordering on line but was able to speak to very helpful staff who were able to tell me exactly what I needed to provide a clean pool for my grandchildren and neighbouring kids. The pool and kit arrived promptly.

19. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Saanut 5/5 tähteä

Excellent pool heater and delivered quickly

Ordered internet electric pool heater for our 16’x8’ above ground pool. Although this heater is only recommended for smaller pools, it is definitely making a difference. My kids didn’t use pool much last year as too cold but now using more. Thermometer (which is supplied with heater) says 24/25 and it was 18/19. I just put in on for a few hours before we use the pool (and when I can utilise electricity from my solar panels).
Item delivered quickly and would use the company again.

18. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Saanut 5/5 tähteä

Quick delivery

Quick delivery. Great item.

18. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Saanut 3/5 tähteä

The pool came wrong colour on time but…

The pool came wrong colour on time but took another 2-3 weeks to be replaced and a lot of emails phone calls and pictures for this to happen
Did ask for some discount compensation but never returned my call of emails
I would use again but feel it was a lot of hard work on my side 🤔

17. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review.

We are sorry the pool liner was the wrong colour. The manufacturer had updated the pool with a brand new 2022 design but had not advised the retailers of the change of colour.

I'm sorry for the inconvenience in you having to take pictures etc but we have to request these to raise a case with the manufacturer, to show the issue etc.

I have reviewed your emails and can see that from you first alerting us to the issue, to the time the manufacturer advised they had allocated a new liner to you was 5 working days and were then waiting for you to provide proof of the old liner being cut to despatch this.

I note that you spoke with the office several times and can see all your emails were replied to by our office. I'm sorry if you sent one that was not received by us. Our junk folder is also regularly checked and there are no emails from you in there.

I'm glad that the issue has been resolved and your family can enjoy the pool.

Kind regards

Customer Services

Saanut 5/5 tähteä

Lovely people to deal with

Lovely people to deal with. Friendly and knowledgeable. We had a great deal on our pool which was delivered as promised 2 working days after it was ordered.

15. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Saanut 5/5 tähteä

Oh my goodness!! :)

Oh my goodness, what an amazing company!! I was struggling to find a large paddling pool/slide that could be delivered or collected in time for the heatwave this weekend - typically for me I’d left it to the last minute and everywhere was either sold out or couldn’t deliver until 20th July at the earliest. I was also cautious as we’d just realised we’d been scammed by another online retailer so when I saw this product online, available and able to deliver within 2-3 days I was skeptical. But having checked Trustpilot I decided to order. I placed the order at 10:30pm on the Tuesday night; I received a confirmation immediately then at 2:30pm on the Wednesday I received notification of the item being shipped and it arrived on the Thursday morning! Free delivery too! The product itself is amazing and was reasonably priced compared to other sites and it came with a blower which many didn’t (or were £50-100 extra!). I couldn’t be more impressed. Especially in this post-Covid world where everyone seems very quick to make excuses for poor customer service, delayed shipment and deliveries, etc. This just goes to show that it is still possible to provide excellent products at a reasonable price and quickly! I have a very happy 3.5-year-old and therefore we are two very happy parents!

14. heinäkuuta 2022
Oma-aloitteinen arvostelu
Sunshine Pools-logo

Vastaus yritykseltä Sunshine Pools

Thank you for your review.

We are really pleased to see your feedback and your comments are really appreciated by the team.

We are also pleased to hear your family are enjoying your new purchase.

Kind regards

Customer Services

Saanut 4/5 tähteä

Excellent customer service.

Excellent customer service.. the pool itself is of good quality.. slight delay in delivery hence the 4 stars.. however there was good communication from the customer service team in regards to this. I would definitely order again and would recommend to family and friends.

13. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

Saanut 5/5 tähteä

Service and delivery good although…

Service and delivery good although instruction to erect could have been better. Went on utube for a tutorial

13. heinäkuuta 2022
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Vastaus yritykseltä Sunshine Pools

Thank you for your review. We really appreciate it.

We are really pleased to see your feedback and hope your family are enjoying your new purchase.

Kind regards

Customer Services

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