Such an efficient company . Ordered the pool and the next day it arrived. Deliver firms used were also excellent.
Yritys on vastannut
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Our old KD above ground pool, which had served us well for 29 years, finally gave up the ghost last year. After researching options for a replacement it was clear that Sunshine Pools had the best off... Näytä lisää
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Ordered internet electric pool heater for our 16’x8’ above ground pool. Although this heater is only recommended for smaller pools, it is definitely making a difference. My kids didn’t use pool muc... Näytä lisää
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After some initial follow up regarding delivery, the pool arrived as agreed. It was well packed and everything needed was there. The building instructions were a little basic but ok once got the... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Who Are We? We are the Above Ground Pool Specialists. We have been selling pools online since the early naughties. We were one of the first online retailers of Above Ground Pools and have a wealth of knowledge and experience we are happy to share with you. We are also one of the largest independent retailers of above ground pools online in the UK. We are a family owned and run business, based in Surrey, so you can be assured that you will be dealing with a UK based company. Our Expertise Whether you are purchasing your first Above Ground Pool or you need accessories for an existing pool we can help. You can call us, message us, or email us and we will be happy to talk you through your purchase and advise you on your options. Whatever your budget or size of garden we will have a pool for you. We are pleased to be able to offer our customers a ‘One Stop Shop’ – we sell all you need to get your pool up and running and start having fun in the sun.
Yhteystiedot
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, Yhdistynyt kuningaskunta
- 01342835542
- sales@sunshinepools.co.uk
- sunshinepools.co.uk
4,7
Erinomainen
206 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy to assemble and many hours of fun…
Easy to assemble and many hours of fun to date. Deliverd on time. Would recomend.
1. kesäkuuta 2023
Vastaus yritykseltä Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
When we received the pool and it leaked…
When we received the pool and it leaked water....
Simple and most obvious thing to do was get the leaking one collected and send us another!
But no all sorts of issues can't send another..
What about the hundreds of gallons of water we've wasted and the time we now can't recover, kids can't play in the pool....
7. kesäkuuta 2023
Vastaus yritykseltä Sunshine Pools
Thank you for your review.
We are sorry that there was a leak in the liner. Unfortunately, we do not know if there is a fault with the liner until the customer alerts us to it, as the pool sets come boxed into our warehouse.
We do not stock spare liners and the manufacturer prefers to communicate directly with customers on all their warranty claims as this is the quickest way to resolve any problems.
We are glad we could send you some patches, so you could continue to use the pool and the manufacturer will be sending you a new liner.
Kind regards,
Customer Services
Quick delivery and exactly as described…
Quick delivery and exactly as described - great value too.
5. kesäkuuta 2023
Vastaus yritykseltä Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Quick dispatch and smooth delivery-pool…
Quick dispatch and smooth delivery-pool arrived just in time for the hot weather, the kids have been in it every day!
5. kesäkuuta 2023
Vastaus yritykseltä Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your family are enjoying your new purchase.
Kind regards
Customer Services
Great service was a little worried…
Great service was a little worried ordering as such low prices . But great services . Even rsng to say sorry parcel was delayed by a day due to so many orders. Whuch wasnr a problem as kept me uodate
5. kesäkuuta 2023
Vastaus yritykseltä Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Delivery issues
Very helpful online staff but issues with delivery . Product great though
5. kesäkuuta 2023
Vastaus yritykseltä Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Delivery was great
Delivery was great. Drivers were great. Very polite and respectful.
23. toukokuuta 2023
Vastaus yritykseltä Sunshine Pools
Thank you for your review.
We really value your feedback and hope that you are enjoying your new pool.
Kind regards
Customer Services
ive not put up the pool yet but in…
ive not put up the pool yet but in terms of delivery, communication and advice sunshine pools have been excellent
29. toukokuuta 2023
Vastaus yritykseltä Sunshine Pools
Thank you for your review.
We really value your feedback and hope that you enjoy your new pool when you have assembled it.
Kind regards
Customer Services
Great pool
Quick delivery. Easy assembly. Best money spent this summer! Great pool for our family.
29. toukokuuta 2023
Vastaus yritykseltä Sunshine Pools
Thank you for your review.
We really value your feedback and hope that you are enjoying your new pool.
Kind regards
Customer Services
Vastaus yritykseltä Sunshine Pools
Thank you for your review.
We really value your feedback and hope that you are enjoying your new pool.
Kind regards
Customer Services
Fantastic pool in time for hot weather
Delivery was easy at set time/ day. Pool was delivered to the place needed. It took us 3 hrs to come strict the pool and a couple of days to fill (24ft). It’s amazing, children love it. I use a tether for swimming
11. toukokuuta 2023
Vastaus yritykseltä Sunshine Pools
Thank you for taking the time to review your recent purchase.
We're so pleased to see your feedback and that you and your children love the pool.
Kind regards
Customer Services
Do NOT buy from sunshine pools
Do not buy from sunshine pools. They have sent us a damaged, dented, marked pool with a leak. They keep palming us off to bestways with no solution. Was told to fill the pool and they would send patches whilst we wait we have now been told by bestways that the pool needs to be cut up in order for them to replace. Wasted time, water and money. Now not answering the phone or replying to emails. Will be going through my credit card company to have the money refunded! Avoid! Absolutely no responsibility taken blaming third parties for the problem!
1. kesäkuuta 2023
Oma-aloitteinen arvostelu
sunshinepools.co.uk - They were incredibly helpful
They were incredibly helpful, really friendly, and the product arrived perfectly. A very pleasant purchasing experience.
Thanks very much to all at Sunshinepools.co.uk,
Gav
17. toukokuuta 2023
Vastaus yritykseltä Sunshine Pools
Thank you for taking the time to review your recent purchase with us.
We're really pleased to see your feedback and we hope you and your family are enjoying their new pool.
Kind regards
Customer Services
Incredibly helpful and knowledgeable
8. toukokuuta 2023
Vastaus yritykseltä Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope the new purchase is being enjoyed.
Kind regards
Customer Services
Just two flaws
The pool is great. However there is two flaws. firstly The pool cover is way too small. Whatever way we turned it the pool cover would not fit. Secondly, the plastic nuts easily brake. My child tried to climb the ladder and quite a few of the nuts flew off.we had to go to buy metal nuts as a replacement. Other than that it is perfectly fine.
23. huhtikuuta 2023
Vastaus yritykseltä Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see that you think the pool is great.
The covers are packaged with the product they are the correct size for. We have had reports the covers are quite tight to put on initially but this should get easier. If you have a few people to assist the first time, this should help.
We are sorry to hear about the nuts breaking. If you have any concerns going forward, please let us know, so we can raise this with Bestway.
Kind regards
Customer Services
Great customer service
They went the extra mile with customer support . Kept me informed about the item. Gave me the option of a full refund when they couldn’t source the item.
Very helpful when I had to return item , due to my mistake.
18. syyskuuta 2022
Vastaus yritykseltä Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and will feed this back to the team.
Kind regards
Customer Services
Ordered hot tub.
Ordered lazy spa hot tub.
It arrived on time and we're happy with it.
20. syyskuuta 2022
Vastaus yritykseltä Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Very happy with are Milan spa .
Very happy with are Milan spa .
Service from sunshine pools was excellent.
Would highly recommend the Milan spa as it has 2 speeds for the bubbles.
1. syyskuuta 2022
Vastaus yritykseltä Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback. We are a small, family run business and good service to our customers is very important to us.
We are pleased you are happy with the spa and the featured settings for the bubbles.
Enjoy your new purchase.
Kind regards
Customer Services
Bought a lay z spa palm springs which…
Bought a lay z spa palm springs which is great, at a very good price. Delivery company were not good but Jane at sunshine pools customer service sorted it all out, so overall great experience.
6. syyskuuta 2022
Vastaus yritykseltä Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and that you think the Lay-Z-Spa Palm Springs is great.
We are sorry there was an issue with the delivery, but pleased we could get it resolved for you.
We hope you family enjoying using your new purchase.
Kind regards
Customer Services
Excellent communication and dispatch…
Excellent communication and dispatch was very quick. Product as described. Issue with delivery company "losing" the 41kg package. They were poor so emailed sunshine pools, they chased the company and dispatched a relacement as soon as they found out it had been "lost". My adviced, change the delivery company you use before they ruin your reputation.
31. elokuuta 2022
Vastaus yritykseltä Sunshine Pools
Thank you for your review. We really appreciate it.
We are sorry the original consignment was lost by the courier but are pleased we could get a second despatched to fulfil your order.
We only have a small number of couriers to choose from, as the packages are so heavy, they cannot travel through a lot of networks.
The couriers used are reviewed regularly. We will pass your comments and feedback through to the management for consideration. Thank you.
We hope your family enjoys your new purchase.
Kind regards
Customer Services
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