Really nice fine oil, recommended by the lovely Alexandra from Cabot’s shop. She was very knowledgeable about all the different perfumes and oils and helped me to find the best one for me. I’ll defini... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaCabot Circus, Glass House, BS1 3BX Bristol, Broadmead, GB
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The only drawback was a very loud customer, which made it harder to focus while choosing fragrances. That said, this was not a reflection of the sales team. We were greeted on arrival, given the... Näytä lisää
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The most embarrassing f day ever. I paid for my purchase all went through pending in my bank account/ your recipet said paid and I get a call 5 mins later from your branch manage... Näytä lisää
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I came across the shop at Cabot Circus and was intrigued as I've always loved perfume oils. The assistant was very helpful and from the description of what I liked, selected the perfect perfume. The p... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Yhteystiedot
Cabot Circus, Glass House, BS1 3BX, Bristol, Broadmead, Yhdistynyt kuningaskunta
4,6
Erinomainen
40 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Really nice perfumes and fine oils
Really nice fine oil, recommended by the lovely Alexandra from Cabot’s shop. She was very knowledgeable about all the different perfumes and oils and helped me to find the best one for me. I’ll definitely return and recommend it to my friends
26. huhtikuuta 2026
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Dear Guillermo
Thank you for your fantastic review. We’re thrilled to hear Alexandra provided such knowledgeable and helpful service at Cabot Circus and helped you find the perfect oil. We really appreciate your recommendation!
Kind Regards
The Sunnamusk Team
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Dear Caliya
Thank you for your lovely feedback. We’re delighted to hear you enjoyed your experience with our team!
Kind Regards
The Sunnamusk Team
Great service the ladies were very kind…
Great service the ladies were very kind and helpful
6. huhtikuuta 2026
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Dear Shay
Thank you for your fantastic feedback. We’re delighted to hear our team were kind, helpful, and provided great service!
Kind Regards
The Sunnamusk Team
Excellent customer service by Alexandra…
Excellent customer service by Alexandra today in the Bristol store
26. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Dear Mr Williams
Thank you for your fantastic feedback. We’re thrilled to hear Alexandra provided you with excellent customer service at our Bristol store!
Kind Regards
The Sunnamusk Team
The smells are amazing and just make me…
The smells are amazing and just make me feel happy when I wear.
3. huhtikuuta 2026
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Hello Rayhana,
We're so happy to hear our fragrances bring you joy! It's wonderful knowing our scents can positively influence how you feel when you wear them.
Best Wishes
The Sunnamusk Customer Care Team
The only drawback was a very loud…
The only drawback was a very loud customer, which made it harder to focus while choosing fragrances. That said, this was not a reflection of the sales team.
We were greeted on arrival, given the space to explore the fragrances at our own pace, and received attentive support when we were ready to choose. During checkout, we were introduced to a beautiful Golden Dust scent and even given samples to take home.
Overall, a genuinely pleasant and well-handled experience.
21. maaliskuuta 2026
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Hello Sophia,
We're glad you enjoyed your experience and appreciate your kind words about our team's attentiveness. We're sorry to hear that a disruptive customer impacted your fragrance selection process. Thank you for the positive feedback!
Best Wishes
The Sunnamusk Customer Care Team
Staff member was very helpful in…
Staff member was very helpful in picking gifts and friendly
17. maaliskuuta 2026
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Dear Abdu
Thank you for your wonderful feedback. We’re delighted to hear our staff member was helpful and friendly while assisting you with choosing gifts!
Kind Regards
The Sunnamusk Team
Great experience with friendly staff
Welcomed as soon as we went into the store. Assistant didn’t rush us and let us try lots of samples. She was so friendly and helpful. Great experience and I love my new perfume Midnight. I spun the tombola wheel and was lucky to win a 50 ml perfume.
24. tammikuuta 2026
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Dear Joan
Thank you for your wonderful feedback. We’re so pleased to hear you felt welcomed and had such an enjoyable experience in store. Congratulations on your tombola win, and we hope you continue to love Midnight!
Kind Regards
The Sunnamusk Team
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Dear Martha
Thank you for your lovely feedback. We’re delighted to hear you experienced wonderful customer service and truly appreciate your support.
Kind Regards
The Sunnamusk Team
Polite friendly welcoming service from…
Polite friendly welcoming service from staff
6. tammikuuta 2026
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Hi Marcus,
Thank you for your kind words! We’re delighted our team provided a polite, friendly, and welcoming service.
Kind regards,
The Sunnamusk Team
The customer service is amazing
The customer service is amazing. They helped me choose the best fragrance. I will support them again.
20. joulukuuta 2025
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Hi Jenny,
Thank you for your feedback! We’re so pleased you had a great experience with our team and that you found your perfect fragrance. We look forward to welcoming you again!
Kind regards,
The Sunnamusk Team
Enjoying the Senura Scents
Alexandra did a wonder job explaining and going through the various varieties sunnah musk had to offer, ever grateful and happy to have bought them
26. joulukuuta 2025
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Hi Abataat,
Thank you for your lovely feedback. We’re so pleased to hear that Alexandra provided such a positive and informative experience — we’ll be sure to pass this on to her.
Kind regards,
The Sunnamusk Team
Fantastic sales associates who…
Fantastic sales associates who remembered me from my last visit to Bristol April 2025 visiting from Bermuda.
24. joulukuuta 2025
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Hi,
Thank you for your review! We’re thrilled our team could provide a friendly experience and that you felt welcomed returning to our Bristol store.
Kind regards,
The Sunnamusk Team
The most embarrassing f day ever
The most embarrassing f day ever.
I paid for my purchase all went through pending in my bank account/ your recipet said paid and I get a call 5 mins later from your branch manager at Cabot saying it didn’t go through.
Informed her I’d come back as was drinking a coffee in soup two doors down.
10 mins later Cabot security are literllay trying to drag me back to the store / demanding my purchase back and making a huge deal in front of a load of Xmas shoppers.
Furious
Went back to the shop and another security guard comes in and films me chatting with the manager taking a further payment.
Absolutely shocking and discussing be favour and not good.
Never eve buy anything from your business again.
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JUST SEEN YOUR REPLY TO THIS, IS THIS ALL YOU'RE GOING TO DO AND SAY ABOUT IT?
20. joulukuuta 2025
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Darren Massey,
We are very sorry to hear about the embarrassing experience you had. The situation you described regarding the payment issue, the security involvement, and the filming is not the standard we aim for. We appreciate you bringing this to our attention, and we will investigate internally to ensure such incidents are avoided in the future. Thank you for your feedback.
Best Wishes
The Sunnamusk Customer Care Team
Alexandra served me
Alexandra served me. 10/10 service and she knew and understood my taste and sorted me out with an abid ambre perfume and oil and a gift for my mums birthday.
12. joulukuuta 2025
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Tahir Islam,
We're happy to hear that you enjoyed your experience. It's great to know that you felt well-served and that we could assist you in finding the perfect items. Thank you for your positive feedback!
Best Wishes
The Sunnamusk Customer Care Team
Lovely perfumes
Alexandra was very helpful, she made it a very lovely experience for me at Sunnamusk
12. joulukuuta 2025
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Elsuidaaa,
We're happy to hear that you had a lovely experience. We appreciate your positive feedback and are so glad that our team member was helpful to you.
Best Wishes
The Sunnamusk Customer Care Team
Professional service
Professional service, friendly, polite, with extensive knowledge, able to give excellent advice, I recommend!
15. joulukuuta 2025
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Marzena Szlazak,
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service professional, friendly, and helpful. Thanks for the recommendation!
Best Wishes
The Sunnamusk Customer Care Team
Amazing shop in Bristol
Amazing shop in Bristol. Great website. The fragrance is fantastic, such a choice
5. joulukuuta 2025
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Hi Sallie,
Thank you! We’re glad you enjoyed your visit and found our website and fragrance selection fantastic.
Kind regards,
The Sunnamusk Customer Care Team
Excellent product
Excellent product, smell amazing and good feed from friend and family with compliments
Excellent customer service staff will engage and know the product well talk about layering and give you a different experience and eye-opener in regards to perfume
I will be visiting again.
28. marraskuuta 2025
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Hi Ricco,
Thank you for your wonderful feedback! We’re delighted that you enjoyed both the product and our customer service. We look forward to welcoming you back soon.
Kind regards,
The Sunnamusk Customer Care Team
the whole experience was amazing
the whole experience was amazing! the staff was helpful and wonderful. I was gonna buy a small size perfume oil but ended up buying a whole gift set!!
29. marraskuuta 2025
Vastaus yritykseltä Sunnamusk London - Cabot Circus
Hi Thoon,
Thank you for your fantastic review! We’re so pleased you had an amazing experience in store and left with a gift set you love.
Kind regards,
The Sunnamusk Customer Care Team
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