We visited Sunnamusk in Whitechapel to pick out Eid gifts for our parents and parent in-laws, and honestly, the experience was beautiful from start to finish. Asad greeted us so warmly and made us... Näytä lisää
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Sijainti
Vaihda sijaintia2, 75 Whitechapel Road, Shadwell, E1 1DU London, GB
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Katso, mitä arvostelun kirjoittajat sanovat
Visited Sunnamusk Aldgate yesterday 9th January and was greeted by Asad and Hamza they were both really good and polite.. I went to buy Evanta which I did but ended up buying Blue eyes, golden dus... Näytä lisää
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Staff constantly trying to upsell and pressuring me to buy several perfumes when I only went in there to buy just 1 gift item. Kept making me smell like 10 different scents and trying to force me to b... Näytä lisää
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I had a great experience at the Whitechapel branch. I had a lot of questions and wanted to smell half of the scents in the store and the employees were very helpful and patient. In the end I ended up... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Yhteystiedot
2, 75 Whitechapel Road, Shadwell, E1 1DU, London, Yhdistynyt kuningaskunta
4,3
Erinomainen
229 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Everyone always asks what im wearing 💯
Great website,always on time for delivery and offer additional discount for happy returning customer's.
Delivered and smelling amazing.
Have a good few bottles on display in my downstairs steam room which friends always comment on.
10. joulukuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Douglas Szafranek,
We're happy to hear that you consistently receive timely deliveries and appreciate the discounts for returning customers. It's wonderful that our products enhance your steam room and impress your friends. Thank you for your positive feedback!
Best Wishes
The Sunnamusk Customer Care Team
Great to deal with and lovely perfumes…
Great to deal with and lovely perfumes and oils
12. joulukuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Duncan Madden,
We're happy to hear that you had a great experience with us and that you find our perfumes and oils lovely. Thank you for your positive feedback!
Best Wishes
The Sunnamusk Customer Care Team
I like the customer service they are…
I like the customer service they are extremely helpful in helping you decide your go to fragrances.
5. joulukuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Hi Claire,
We’re delighted our team could help you find your go-to fragrances. Thank you for your review!
Kind regards,
The Sunnamusk Customer Care Team
Listen to everyone complaining about…
Listen to everyone complaining about the poor customer experience. If you want to refund a sealed unopened product their return process is quite frankly a joke. They are completely breaching consumer law. Apparently you must wait for them to send you a return label which it doesn’t state anywhere in their returns policy and as a result they will reject your return. Sales might be slow but that doesn’t give you a right to decline valid returns.
In response to your reply -
Your policy actually says:
Please send your items to:
Sunnamusk London
Unit 5 Manchester Way
Heathway Industrial Estate
Dagenham
Essex
RM10 8PN
Returns, exchanges and replacements are processed as soon as we receive your items. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. We are not able to reimburse the cost of postage paid to send the goods back to us.
There’s no mention of you providing a pre paid label it says you’ll not reimburse the cost of postage paid to send the goods back to us quite clearly indicating the opposite to providing a label. I also provided you with the tracking number - so there wasn’t a single valid reason to refuse my return and send it back to my address. Extremely poor experience and certainly wouldn’t shop from you again.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sunnamusk London - Aldgate
Hi Henna,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. We completely understand how important a smooth returns process is.
To clarify, for all sealed and unopened products, we do accept returns — customers simply need to contact us so we can issue a prepaid return label. This step is required so we can ensure the return is tracked, received correctly, and processed without delays.
We’re continuously reviewing our policies and your comments have been shared with the relevant team so we can improve clarity and customer experience going forward.
If you still need assistance with a return, please reach out to our Customer Care team and we’ll be more than happy to help.
Kind regards,
The Sunnamusk Team
Amazing customer service extremely…
Amazing customer service extremely helpful and very fast delivery value for money
14. marraskuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Hi Karashma,
Thank you for your lovely review! We’re so happy you received amazing customer service and fast delivery.
Kind regards,
Sunnamusk Customer Care Team
Lovely people
Both gentlemen working there were so helpful and friendly.
I bought my favourite Golden Dust original one ( it's been my perfume for about 11 years).
Thank you so much
13. marraskuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Hi Katrina,
Thank you for your kind words! We’re delighted to hear our team took great care of you and that Golden Dust has been your signature scent for 11 years — that means so much to us.
Kind Regards,
The Sunnamusk Customer Care Team
Price are reasonable
Perfume Shop Location is good. Stuffs behaviour are good. Price are reasonable.
7. marraskuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Hi A B,
Thank you for your kind review! We’re pleased to hear you enjoyed our store location, staff service, and reasonable prices.
Kind Regards,
The Sunnamusk Customer Care Team
Friendly service !
30. lokakuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Hi Aaryan,
Thank you for your kind words! We’re so glad you enjoyed our friendly service and appreciate your support.
Kind Regards,
The Sunnamusk Customer Care Team
Very quick and easy to order a gorgeous…
Very quick and easy to order a gorgeous product and delivered super quickly x
24. lokakuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Hi Emma,
Thank you for your kind words! We’re delighted that you found the ordering process quick and easy, and that your product arrived so promptly.
Kind Regards,
The Sunnamusk Customer Care Team
Product Satisfaction
The salesman was quite pleasant, patient, knowledgeable and helpful.
28. lokakuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Hi Glenis,
Thank you for your lovely feedback! We’re so pleased to hear that our team provided you with a pleasant and helpful experience. We’ll be sure to pass along your kind words.
Kind Regards,
The Sunnamusk Customer Care Team
There was a small error made
There was a small error made , but they dealt with it with accountability, capmness and assurance.
Heaven on earth - BEST SCENT EVERRRRR
22. lokakuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Nameer,
We're happy to hear that the scent is heavenly for you. We appreciate your positive feedback and that our team handled the error to your satisfaction with such care.
Best Wishes
The Sunnamusk Customer Care Team
Great customer care
Great customer care, they were very patient with me as I took my time testing out all the oils.
I just wish they would let us choose our own combos in the mini packs.
10. lokakuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Bernice,
We're glad you appreciated our team's patience while exploring our oils. Thank you for the suggestion regarding mini pack customization; we'll consider this for future improvements.
Best Wishes,
The Sunnamusk Customer Care Team
It was great experience i like it
8. lokakuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Rashmeet,
We're happy you had a great experience. Thank you for letting us know; we appreciate your feedback.
Best Wishes
The Sunnamusk Customer Care Team
Friendly
The person who was in the store that day was really friendly and helped me find my perfect scent for myself.
10. lokakuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Hi Shifa,
Thank you for your lovely review! We’re so glad our team could help you find your perfect scent and make your visit enjoyable.
Kind regards,
The Sunnamusk Customer Care Team
Truly Excellent
Another purchase, another excellent purchase. First class men’s aftershave, fast delivery, lovely packaging,excellent communication , such a professional company.
6. lokakuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Hi Christopher,
Thank you so much for your continued support and for leaving such a lovely review. We’re delighted to hear you were pleased with your purchase, packaging, and our service — it means the world to us!
We look forward to serving you again soon.
Best regards,
The Sunnamusk Customer Care Team
A gem of a shop with purpose and passion
I recently visited the Sunnamusk Aldgate branch to find gifts for my Mother and brother — and ended up leaving with something for myself too! I was instantly drawn to Abid Ambre and couldn’t resist going back the next day to treat myself. Addictive scent!
The team there — a group of young brothers and sisters — were incredibly friendly, helpful, and welcoming. They made the experience personal and enjoyable, so thank you.
What really sealed the deal for me, though, was knowing that Sunnamusk, and specifically Kazi Ashikur Rahman and brothers have publicly shown support for the Palestinian cause. I had considered buying from a big-name brand, but most of those are on the boycott list — so I made the choice to keep my money in-house and support a business that aligns with my values, thanks for your support and use your voice for the voiceless!
To the lovely staff at Aldgate: please don’t be shy to share your names and ask happy customers to leave you reviews. You deserve the recognition!
Highly recommend — for the scents, the service, and the stand they take.
23. syyskuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Hi RHaq,
Thank you so much for your thoughtful review! We’re thrilled to hear you enjoyed your visit to our Aldgate branch and found the experience personal and welcoming. We’re also grateful for your support and recognition of the values we stand for. Your kind words will be shared with the team — they’ll be overjoyed!
Best regards,
The Sunnamusk Customer Care Team
Fantastic products
Fantastic services, I bought Evanto and. Victory for myself and Amber Rose for my wife.
I have had 4 previous bottles of Evanto, and I have never had so many good comments as I do when i am wearing this.
26. syyskuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Hi MR LEE ADAMS,
Thank you for your kind words! We’re thrilled that Evanto, Victory, and Amber Rose are bringing so many compliments your way. Your support and loyalty mean a lot to us.
Best regards,
The Sunnamusk Customer Care Team
Outstanding fragrances and will be my…
Outstanding fragrances and will be my go to forever!
11. syyskuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Dear Iain,
Thank you for your wonderful feedback! We’re thrilled that you enjoy our fragrances so much and that Sunnamusk has become your go-to.
Best Wishes,
The Sunnamusk Customer Care Team
This is my 3rd btl ,will continue to…
This is my 3rd btl ,will continue to get it online.
11. syyskuuta 2025
Vastaus yritykseltä Sunnamusk London - Aldgate
Dear Jennifer,
Thank you for your continued support! We’re delighted this is already your third bottle and that you’ve chosen to keep returning to Sunnamusk.
Best Wishes,
The Sunnamusk Customer Care Team
Vastaus yritykseltä Sunnamusk London - Aldgate
Dear Olumese,
Thank you for your feedback! We’re glad to hear you’re enjoying the long-lasting scent of our fragrances and hope to make your next experience a 5-star one.
Best Wishes,
The Sunnamusk Customer Care Team
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