Sunly Arvostelua 

Ich habe diese Seite weder gebucht noch irgendein Abonnement abgeschlossen. Man hat das Geld abgebucht ohne mein Einverständnis. Das empfinde ich als skandalös und habe sofort gekündigt.

Great customer service experience! I reached out regarding an unexpected subscription charge, and Valentin and the Sunly AI team were very helpful and quick to resolve the issue. They processed a full refund and confirmed everything clearly. I really appreciated how easy and hassle-free the process was. Thank you for the great support!

I subscribed to a subscription hastily and the money was promptly withdrawn. Contacting their support, I was offered help and availability, subscription canceled and money refunded. Correctness and professionalism.

Requested a refund. Handled very promptly and efficiently.

Ho effettuato per errore un abbonamento e appena ricevuto mail di conferma ho risposto chiarendo k’errore e chiedendo il rimborso dell’addebito.
Sono rimasto sorpreso della prontezze Delia risposta e la serietà con cui hanno cancellato abbonamento e addebito.
Super seri e professionali

They quickly responded, I explained the issue, and it was immediately resolved. Hats off to the support team.

Quick response and answered my questions! Thanks so much!

Very professional and helpful. We will be leaving a good review in general for that type of assistance.

I dont know how to access the promised benefits after charged 6 dollars. And then, my card company notified me that an additional charges (59 dollars) was made without my knowledge. Thankfully the supports are great and fast.

This feels like amateur, garage-made software. Once you subscribe, it's nearly impossible to unsubscribe. They promise you everything, but nothing works properly. Avoid!

Complète scam : you accept 6,99 for a trial and 5 minutes later have 3 debit on your card: 6,99;14,99 and 24,99

I was interested in a e-book on Claude for $6 - I was then charged $59 and $29 without my authorisation. They have agreed to cancel but it will take time and is obvious devious way for unsuspecting people to subscribe to expensive subscriptions. Disgraceful behaviour.

the difference between advertising and reality differed a lot. You were offering a solution for 6USD whithout any explanation of how to use it and inmediatly you tried to charge 59 USD
what a trick..I want my money back

Charged 100 usd to my card. Have never seen this in my life. Fraud !

Crap. I did not subscribe. They renewed my "subscription" after I got a "renewal" notice and demanded they cancel it.

I was incorrectly charged 2 amounts after subscribing to an IG promotion. Was not happy about seeing the charges. However, once I contacted support, I received a reply with in minutes that the credits were being processed.

Avoid this company like your financial life depends on it. I did fall for the $9 for whole year of all the Ai functionality, which it doesn't. They lie and cheat and steal. Thank God I used a cashapp account to pay but guess what? Even when I replace the card they still run it repeatedly multiple times a day they try and try. Then it's under AI.deepchat.com so I have to figure out on my own that it is sunly. Ugh, the next month they tried to charge me $99 repeatedly every single week. I'm going to have to close the whole account. They have sent an email stating that they canceled my subscription but still run my card ten minutes later. Run away don't fall for it, it's a lie!! Wish liars would have to post their negative comments on their website before people pay, I didn't find all these horrid reviews until I went through the same ordeal.

This company is a total scam. they advertise Claude AI design as if it was an app (it doesn't actually exist. I authorized a charge of $9.99 for a 1 year subscription and was charge twice. Once for $14.99 with a second charge of $54 for who knows what. I had to cancel my credit card for fear of additional charges. Do not let this bogus company have your credit card info

What was listed as AI for one year, at a price of $9.99, ended up being for 7 days and a reoccurring charge. Bait and switch. AVOID LIKE COVID!

Sunly responded today, 9/17, stating they would work with me and to contact customer service. I did all that on the day of the purchase, wich they refunded the 9.99 but then billed me $140+. I immediately contacted them and they went silent. SO I did contact support and they just went dark (ghosted me). SO yes, I did contact you on two separate dates, once when I first identified the scam and then again one week later when you billed me again, with no resolved answer.

Avoid Sunly AI Chat Assistant, ai.mydeepchat.com and V*ai.mydeepchat.com. at all costs.

I am reviewing a lot of tools in this space. These are a dog's breakfast of products with terms of service (not to be found at the time - see attached Funnel Fox), some serious support challenges and a system that a pro would struggle with.

I cancelled three product subscriptions which included a learning library well before the latest payment was taken, yet the company continued charging my card and then made me fight through an unnecessarily complicated support process to stop future payments.

My experience raises serious concerns about how this business operates:

Multiple business, product and support names appear to be used across the service, making it difficult to determine exactly who is providing the product and processing payments.

Marketing and branding are confusing and potentially misleading.

Cancellation within the product appears ineffective or fails entirely.

No clear cancellation confirmation or correspondence was provided when cancellation was requested.

Support quality was poor, with repetitive responses and little evidence that previous correspondence was being reviewed.

Despite advising that the subscriptions had been cancelled, additional payments continued to be processed. The support correspondence itself acknowledges three subscriptions existed.

The cancellation process is deliberately convoluted and far harder than the sign-up process.

Responses appear highly automated, with no obvious escalation path to a competent human decision maker.

The overall support and service management process falls well below accepted industry standards.

What should have been a simple cancellation and refund became an exhausting chain of emails involving multiple agents, repeated explanations, and repeated requests for information already provided.

As an Australian consumer, I expect businesses operating in Australia or dealing with Australian consumers to comply with the Australian Consumer Law (ACL), including obligations relating to fair business practices, misleading or deceptive conduct, and consumer guarantees. Whether a refund is legally required depends on the specific circumstances, but businesses cannot simply rely on confusing cancellation processes or subscription traps to avoid their obligations.

I have requested refunds for all payments associated with these subscriptions and expect the matter to be resolved promptly.

My advice to potential customers: Read the terms carefully, document every cancellation request, keep screenshots of everything, and check your card statements closely.

There are plenty of AI products available today. Based on my experience, I would not trust this company with my payment details again.

Yes, they finally refunded me. That's worth a star.