Rude Customer Service
I live quite far from the store. I only visit the store occasionally. I visited the store last week and made a purchase of about $240.00. To my surprise, next day I found out they charged my credit card twice of my purchase amount. I have never seen such incident before.
I called the store the next day. A lady answered my call but then she refused to resolve this problem. She asked me to return to the store to talk to them in person. I told her I am unable to do that as I don't live in the area. Then she said "it is your money and you need to take care of the problem". I argued that I have print-out receipt and you should be able to find out the charges in your system and fix it. It is the store's fault to charge me twice anyway. Well, she hanged up on me before I finished. This is very rude customer service, and very unprofessional