Sulets Arvostelua 422

The very kind and pro-active service of the property manger4s and admin team.

The management team are so supportive and deal effortlessly with property issues.

They are on the ball and deal with matters quickly and efficiently. Joshua Findley and Jake Lewis who look after us are excellent!

I live outside of the UK and own one house rented by students in Leicester. I have found SUlets to be an ideal rental agency given my circumstances.

The whole team are so caring and welcoming. Emma is wonderful in particular! We have regular safety checks with electronics and inspections which make us feel safer. Any maintenance issues are fixed promptly!

It was my first time booking a studio and I had many queries and Joshua F was so helpful and managed to help me book a studio. This is one thing of my mind and I’m grateful for all his help thank you!

I came in last minute and she helped me with a tenancy takeover. She was really reassuring. Thank you Tsitsi.

Had a great experience at Sulets today. Tsitsi was very helpful, gave useful advise and helped make a potentially stressful situation easy. Would definitely recommend

The way she attended to me the first day I met her was warming and welcoming .
She's also good with customer relationship.
She's simply the best
Tsitsi

came in with my son to look for accommodation. Tsitsi was so helpful. thank you Tsitsi

I don't even know where to start - the house was very poorly maintained.

- We had mice, it took months for them to finally leave when we put in our own traps. Our breaking point was when they started entering people's bedrooms.
- There were so many drainage problems, the shower was pretty much unusable for 1/3 of the year. Despite us complaining multiple times, we invested in our own solution to the problem. Also, a further service charge was taken out our deposit for some reason???
- Speaking of deposits, it took them nearly 3 months to give a part of that back. Yep! That's right, it's illegal and after we threatened them with court they gave it back
- They also took out a large portion of our deposit under the excuse of "cleaning charges"
- So much black mould that we would all regularly become sick. Then, MUSHROOMS, started growing on my ceiling. Yes, you read that correct. I nearly had to go to the Leicestershire council for this one.
- There were issues with heating at the beginning of the year, you know when it's extremely cold? It took them until November to sort it out
- We were missing a lot of furniture and other equipment like cupboards, Internet (took them over a week to get that sorted only for them to use a cheap service that always disconnected from our devices) and bins. Must have sent over 3/4 emails for this to finally be resolved. Windows were cracked (this was not the case when we viewed the place months prior) so I can only assume previous tenents wereat fault and that also took months, bleeding into the winter period, to repair.
- They said they'd warn us when we went over our utility bill limit, surprise! They did not. We had no way to track how much we were using and ended up going £1600 over. Now, they actually wrote this off as a courtesy which I suppose I'm happy with but led to this next issue.
- I transferred my tenancy to someone else for my final month as I wasn't going to use it, 2 days after this girl moved in she moved straight out because the mice had returned. Now, we were in no way dirty but rather the opposite. I personally had done weekly cleans using bleach and sprays. But after signing the tenancy transfer and everyone happy, she got a refund!! Like, good for her I guess and I don't blame her but they wouldn't give me a refund in turn. So, I was paying for an extra month with no way to enter the property as I didn't have the keys.
- Now, what's funny about that previous point is that we also asked for us to be moved/refunded/hotel ect. whilst all these issues be dealt with and they said no because we SIGNED A CONTRACT. Sounds a bit hypocritical, no?
- Contractor and repairmen would never come when they said they would, often showing up weeks later or not even getting the work done at all. Our shower handle was broken for MONTHS.
- 6 professional cleans in a year? Yeah all they do is a quick vacuume and spray down surfaces. It's a 10 minute job tops.
- Most times we would get a 24 hour notice if someone was entering the property, but contractors with a spare key would come at their own leisure. As someone who wears a headscarf, I've unfortunately bumped into them without one on.
- I saved the best for last, what started as a very small water leak in the morning resulted in my entire ceiling collapsing! I reported the issue in the morning and they didn't take me that seriously. At exactly midnight the whole thing collapsed and just missed me!! Don't bother trying to call their out of hours emergency contact, they won't pick up. I stayed at a friend's place whilst they finally got round to fixing it. They said my room was in a habitable condition which, literally everyone around me disagrees, and therefore would not be offering any accomodation or compensation. And what about my stuff that got damaged? Well I'm just glad I had insurance for my expensive monitor because no one bat an eye.

I can appreciate that somethings were not sulets fault and just unfortunate but there is so much more they could have done to mitigate these issues. Don't be swayed by the good prices or the bills included, they cap it to £500 per person which isn't enough to cover half these days. It's not worth it with sulets. I feel I spent so much of the year being too scared to enter my own house. You can find something better, believe me. They were so nice and facilitating during contract signing but after that it mostly went downhill. Ignore the fact that it is university recommended because we had a miserable year. Please, for the sake of your own sanity, find a non sulets property.

EDIT:

1. I verbally reported the black mould in February
2. The drain issue continued even after the contractor visited and wa. Onky fixed when we bought our own products
3. The ceiling should have been taken seriously when I verbally suggeested there was a leak, not after
4.Got 5 barely visable cleans in a VERY tidy hous

Sulets Leicester have been really helpful with finding accommodation. In particular, Jake has been fast at replying, offered great service when looking for accommodation and has been understanding of my situation. He’s happy to help and has done a great job in finding me a solid room for the up coming academic year. Highly recommend him as an advisor.

Very professional and made the process of finding a house whilst living at uni so much less stressful. Lovely staff and special thanks to our property manager, Joshua F, for being very responsive and easy to reach and making the experience even more streamlined. House prices are all very affordable and great for value, would 100% reccomend to any student looking for accomodation.

Jake really helped me find the accommodation I needed. He was great at communication and very approachable.

Jake was great! So helpful and easy to contact and talk to, when we didn’t get the house we wanted, he made sure to find us alternatives that were just as good.

Sulets made the process of finding my accommodation quick and easy. Jake Lewis was extremely helpful and would recommend to others.

Jake was absolutely wonderful in helping me find a house for 2 years!
Had some problems with both houses but the team were good at communication and helped with these problems!