Sue Ryder Arvostelua 

I was completely let down by a collection of furniture I was donating. The company had details of every item - photograph, size and condition - for at least two months before collection date, but when they came to collect it the people collecting said they were only collecting one sofa.
I had to scramble around to find alternatives to clear a flat just before Christmas and was lucky enough to contact the British Heart Foundation who did a fantastic job.

Great shop and lovely staff. Really nice to see a shop laid out well and with so much variety. I will definitely make a point of stopping by more when driving past from Cornwall.

Disastrous management. Keen to take as much money as possible without providing services. Even after an emergency was charged additional fees I was never informed about. Head office and Norfolk area manager couldn't care less. Never stepping foot into the store again. This is not a charity shop.

DO NOT BUY ANYTHING ELECTRICAL FROM SUE RYDER
I would strongly urge anyone who is considering purchasing an electrical item NOT TOO.

We bought a fridge freezer from the Saltash branch, it arrived missing a door compartment. Switched it on and left for 24 hours as per recommendation. It was only after using it for a couple of days that we realised the fridge does not (and would not have been when standing in the store) work.

The engineer who came to assess advised that EnviroCon, who refurbished said piece of crap, would not have switched it on too check.

Now I have been told that not only can they not source a replacement, but if I want to return it I would not only lose the delivery fee, but would incur a further fee for transporting the dammed thing back to Sue Ryder.

UPDATE

You are well aware of my complaint. I still urge people to avoid buying anything electrical from Sue Ryder

Tried to donate a white Annie Sloan chalk painted dresser to the charity and described it as such when communicating with them about the donation. Sent photos and waited around for collection of the item. On arrival, they said they wouldn’t take it because it’s painted. Well yes, that’s exactly what the photos show that I provided to you. Just another example of Sue Ryder failing to appreciate people’s willingness to support them. How about charities concentrate on actually going back to basics and working with communities that are willing to support them and stop all the other absolute chaff they seem to be pushing out. Waste of time and won’t donate anything again.

On taking donations into Blackwood south wales shop, a very rude woman who I imagine is the store manager told me to take my donations from the shop, the two assistants that I firstly spoke to accepted them and this fowl women shouted over to take them away as they were not accepting them, the items in question were M&S and John Lewis items which I only shop in, I have heard this woman in the past talking about people coming into the store with there attire, I entered the store which joggers and trainers as I’ve been walking prior to entering the shop, people with money don’t have to show there wealth, manners and being curtious to the public shows your class, and this woman definitely hasn’t any of the above, barnados the charity shop next door took them with open arms, it explains why this woman is working in a charity shop and not else where

Your service is diabolical you have lazy people working for you I have had three years of your service refusing perfectly good items your useless charity organisation.

Lizzy from harlington sue Ryder charity shop is care and helpful towards of the people that need help and she deserves a reward for helping people

We moved to this area (Wisbech) a few weeks ago, our furniture was in storage so we went to sue Ryder’s to buy temporary furniture. We bought a fridge freezer which was faulty and couldn’t be repaired so after paying for that to be delivered we had to get a van to get it back to them for a refund. We bought a washer which is still leaking and stinks. We bought a sofa and armchair. I contacted them yesterday and asked them did they want the sofa and armchair back as now I have mine back from storage, the van came this morning and he wouldn’t take them saying they were substandard. We only had them a few weeks and I’m a clean person and they were as purchased. I paid over £200 for them. This is a complete joke, so basically they sold me stuff that they wouldn’t take if offered is that what they are saying. Absolutely disgusted and now I would rather burn them, beware off this so called charity shop I will never step foot in there again.

The staff are polite and courteous. They do their best to help. Have always felt welcomed and feel respected and valued as a customer.

Perhaps not so surprised to see comments about some of the 'rude' experiences at Sue Ryder. Another one at Chesham store. As for 'customer service' line: 4/11/24 a.m. left message, as requested, no reply rest of day, was a call back 5/11 then phoned them, no answer, then phoned me but was in library said I would call next day.
Several times tried engaged, engaged a.m & p.m. 6/11. 7/11 try again phone rings, rings then nothing.

go to the clifton store in nottingham the manger is so rude and it's so over priced I go to a few charity shops in the area and this one I don't look forward to going even the staff don't like the manger every local person a I talk to say the same there's no need to have attitude and if you red the reviews there clearly telling you she's a bad apple

We're in the process of clearing my mother-in-law's house after her passing, we had a charity shop in mind which she had always supported with financial donations in life (not Sue Ryder). After extremely rude and off-hand treatment in the other shop, I walked into Sue Ryder in Evesham, with my car in a loading bay 100 yards away. Not only did Bev the manager show me where I could park next to the shop, she helped me unload the car (3 times so far!) and explained they were able to take all sorts of scrap metal, rags and other recyclables. Huge shout out to Bev in particular, and the Sue Ryder shop in Evesham, for being flexible, helpful and exuding 'can-do' attitude!

I had bought a settee from Sue Ryder, Saltash, Cornwall. I also had a settee to give to charity, so asked if the driver could collect the settee upon delivery of the other one, which was agreed by the shop. When they arrived to deliver the sette i had purchased, they did not know that they were taking my one back, then on the bottom of my settee the driver saw a few very small 'bobbles' on the underside sent a photo to the shop and they refused to take it, it was so simple to just trim the bobbles, which is what i did and could not be seen, my the sofa was in very good condition, and a dfs one which I had paid £220 November 2023 ! I was disgusted with Sue Ryder charity shop and will not be buying from them again. Very cheeky, I think! And also could not care less about the customer at all.

The store in Northallerton always has good quality clothing and bric-a-brac for sale, they're priced about right, and the staff are very helpful and friendly. Well done

I had a Wardrobe and a Dressing Table belonging to my Mother in Law, who had recently passed away.Obviously this continues to be a very difficilt time for us.I had previously taken some smaller items to the Bedford Store and dealt with Sue who was lovely.I submitted photos online and they were accepted.I had my collection date and was informed that my furniture would be taken to the Luton Store.When the Drivers Matthew and Shaun turned up they obviously don't enjoy their Job!!! they said they would not take the furniture as it had some marks etc on it, they spoke to the Luton Store who then refused to take it dispite having photos.The drivers were rude and so pleased they hadn't got to move the furniture.I was under the impression that as long as thngs were in reasonable
condition a Charity would take them to do someone else a good turn.I am appalled at the experience I had at such a difficult time!!!

I had an awful shopping experience with the Sue Ryder online store. I ordered two packs of cushion pads along with some additional stationery.
Prior to ordering, due to health reasons, I even emailed Customer Service to check they were brand new items and was assured they were indeed new. On receiving the delivery and opening the box, I was disgusted to see just how filthy the internal packaging was so I put gloves on and started wiping the plastic packaging with disinfectant wipes only to realise that the actual cushions were stained too. On closer inspection, I discovered rodent droppings in the box!
Obviously, I threw the entire delivery outside for it be properly disposed of.
Even though I had photographic evidence, it then took 3 DAYS and FOUR emails to get a full refund (despite initially informing Customer Service that my ENTIRE order was unacceptable, they only refunded each individual
item as I pointed them out separately in a chain of emails. - Given that my order was packed into ONE box and that box had the droppings in, I made the mistake of assuming a refund for the whole order was pretty obvious). During the wait for the delayed response, I reported the incident to Citizens Advice who have informed me that they have actually referred the incident to Trading Standards due to the contamination. Sue Ryder online shop have been blaming their supplier so I have no idea who was responsible for the items being so filthy but somebody packed my order into that box AND still saw fit to post it. Disappointing customer service on top of that. - I certainly will not be shopping with them again.

Lots of requests to donated money or to volunteer but very little information about how to get help.

Bought multiple items here furniture is always good and clean clothes good selection and cheap great staff and always helpful.
Keep up the good work x

I tried to donate three wooden owls, still packaged and unused and 7 brand new wicker hamper baskets. I was informed that they were unable to take the items as their very large store room was full.
I regularly look at the numerous charity stores and find Sue Ryder to be expensive. If storage is an issue, reduce the prices for a higher turn over. That in turn would create more space that you clearly need. It would probably create higher turn over and increase the number of charity shop browsers. The shelves in the shop are also full of items that appear to have been there for months.
This has happened to me once before at Sue Ryder in Fakenham.
Until now they were my preferred charity to make donations to.
Not by choice, but my next donations to charity shops will not include Sue Ryder….
I gift aid my items and have donated regularly to help you. I was made to feel that if they could have taken the items they would have been helping me surely it should be me helping you. Not a good way to feel after trying to help your charity.