SUBSCRIPTION.PK Arvostelua 14

Vastaus yritykseltä SUBSCRIPTION.PK

10.10.2025

Dear Customer,

We would like to clarify the situation regarding your purchase. When we provided you with the account, we clearly informed you not to enter multiple wrong passwords, as this could lead to suspension. Despite that, several incorrect attempts were made, and as a result, your IP was temporarily blacklisted by Google.

Even though this issue occurred on your end, we still assisted you for three full days to help recover your access. Our team contacted Google and followed a lengthy procedure to unlock the email, which is not part of our normal service and goes beyond what we are required to do under our terms.

As per our official policy (available at https://subscription.pk/terms),
once an email issue occurs, no refund or replacement is normally applicable. However, we still agreed to assist and tried to arrange a solution for you.

You purchased a NordVPN 1-Year account (original price ~PKR 17,000) from us for only PKR 7,000 with full warranty and support. While the email was suspended, the NordVPN account itself was still active and working.

Later, you made several changes to the account, including password updates and removal of 2-step verification, which made support and recovery much harder. During troubleshooting, you also attempted to purchase a Dedicated IP within the account, which violates our policy. As per our rules, any unauthorized purchase attempt voids eligibility for a refund or replacement.

Despite that, we still tried to resolve the issue by coordinating with our vendor. We even told you clearly that if the vendor cannot recover the account, we would provide a replacement or refund. However, you did not respond for about 30 minutes during the final verification stage and later informed us that you no longer needed any replacement or refund.

After that, you left a 1-star review and sent messages accusing us of wrongdoing. Please note that we have full proof of communication and support history, which can be verified here:
👉 Proof: https://drive.google.com/file/d/1T9_JPtc7KfXFzS3e2vClbKPqGnZQ_PjX/view?usp=sharing

We always aim to support our customers quickly — our average response time is just a few seconds — but we also expect users to follow instructions and policies to ensure smooth service.

Thank you for your time and understanding.

— Team Subscription.pk