Stylevana Arvostelua 

I would never order from this shop again. Waited for a month for my items only to find out they weren't available in the end.

Terrible Customer Service & Delivery Issues – Avoid!

I placed an order with Stylevana (#BWSVUKA131217488) on January 21, 2025, spending 160 pounds. Nearly two months later, I still have not received my items, and the experience has been nothing short of a nightmare.

First, my order was delayed for over a month, despite me requesting to remove the out-of-stock item to speed up shipping. My request was ignored, and no action was taken.

Then, when the parcel was finally shipped, it was never delivered the first time, despite my address being 100% correct. After numerous back-and-forth emails, Stylevana sent a second package—only for the tracking to show it was "delivered," yet I never received it. I checked with my building receptionist, and there was no package at all.

Now, after weeks of frustration, I am being asked to fill out forms and wait even longer for a refund. Given the time wasted and the lack of proper resolution, I am demanding a full reimbursement, yet Stylevana continues to delay the process.

This has been one of the worst shopping experiences ever and horrible customer service, slow order processing, and complete failure to ensure proper delivery. Avoid this company at all costs!

I wish to hell I'd looked at reviews before ordering. Over two weeks and my *very simple* order has still not arrived. When I contacted customer support I was told they were awaiting my personal tracking information from the courier. The courier should have my full address from Stylvana.

So that looks like £30 I'm not going to see again.

18/02 Update: finally recorded my order. Box is for one product, inside, bottle is a completely different product and manufacturer. Which just makes me think these products are all counterfeit.

Fraud.

Stylevana charged me 90 pounds and then sent me an email saying they wouldn't dispatch my order unless I sent them government identification, proof of address and proof of payment. When I responded saying I would not be doing that and demanding a refund, they have stopped correspondence with me. Withholding goods/refunds because I won't supply your company with personal information is illegal. I will be opening an investigation with my bank. Don't buy from them.

My issue has not been resolved yet. Stylevana has not answered to my email yet and I am very unhappy.

The order number is:
#BWSVUKA130789979

Subject: Urgent Follow-Up on Order Placed 11 January 2025

Dear Stylevana Customer Support,

I am writing to express my deep frustration regarding the lack of communication about my order placed on 11 January 2025. On 16 January, after being informed by your representative, Eunice, that my order was delayed due to a sold-out item, I promptly requested the cancellation of that item followed by refund, and asked for the rest of the order to be shipped as soon as possible .

Since then, I have received no confirmation that my order is being processed, despite my repeated attempts to get a response. Additionally, your lack of a contact number has made it impossible to resolve this matter quickly.

At this point, I feel completely let down and scammed by Stylevana for the amount of £59. As a consumer, I expect timely updates and fulfillment of my order, or at the very least, a refund. If I do not receive a reply or resolution within 24 hours, I will have no choice but to escalate this matter further, including reporting the issue to the relevant consumer protection authorities and initiating a chargeback with my bank, and inform UK authorities .

I look forward to your urgent response.

Kind regards,
Susana

Strongly suspect this is a scam!!!
I placed an order on December 30, 2024, with all products listed as in stock. The website clearly stated that in-stock products would be shipped within 24 hours and that delivery to the UK would take only 7-10 days. However, I have not received any shipping notification or the goods ordered.

On January 11, 2025, I contacted the company via email for the first time. The company claimed that the order was still being processed. 8 days later, I still had not received any shipping notification. On January 19, 2025, I contacted the company via email for the second time, and they claimed that the order was being processed for shipping but provided no shipping details.

After waiting an additional 3 days without receiving any further information, This raises serious concerns that the company may be deliberately delaying or refusing to ship orders despite having collected significant amounts in order payments. Now I have no choice and asking refund from Paypal.

I now strongly suspect this is a scam, Everyone be CAREFUL!!!!

I really like this company as the prices are reasonable.

I do understand people's complaints in regards to long delays, even when you order only items that claim to be in stock and available within 24 hours, those items can STILL take 2-4 weeks on average to even be shipped.

Regardless, the prices are great and if you're prepared to WAIT potentially 6 weeks+ (they're located in Asia so once items actually have been shipped, they often do take anywhere between 10 and roughly 20 days to actually arrive at your doorstep for us in the UK.)

I've never had a bad experience with this company, everything I've ordered has ultimately turned up. There is a premium/fast shipping option for those who really don't like waiting long, but this won't and doesn't have any effect on the long processing time. This company basically underhires, they don't have enough workers to keep up with customer demand but this is ultimately how they keep their prices so low, they have less workers to pay!

I have ordered from them at the begging of October and still waiting for my order to arrive. They were providing with an invalid tracking number saying the order it’s coming, not they stopped even sending the tracking number and keep saying they are investigating with their couriers about my order. They won’t send me a new order nor refund.

IT’S A SCAM DO NOT BUY !

I ordered a TSUBAKI mask and after a few days I realized that I still hadn't received any confirmation of the order. I went to the website and they said that I hadn't made any purchase yet (even though I had already paid). Summary: they sent me to a REWARD CLUB page without my consent and actually made me pay for it. Which makes no sense at all because I put my address, and they even charged for shipping. So where is my product??? Why did they say that I paid for the reward club when I even paid for shipping? You can see that on the website they say that I spent a certain amount, but in my bank it's the exact amount I spent (product + shipping). I WANT A REFUND URGENTLY!!! THEY ARE A SCAM. DO NOT BUY FROM THIS SITE. IT IS NOT TRUSTWORTHY.

Ordered on 18 November 2024 and still processing because apparently waiting for stock BUT in website they are still selling the item and does not disclose that the item is not in stock. Anyways if your looking to buy for a gift this Christmas AVOID this company at all cause. You will end up waiting for ages.

I ordered four items all marked as in stock on 14/11/24. My parcel arrived today 28/11/24. I have ordered many times and it generally takes around 2 weeks. I get the same things regularly, always order before I run out and never order if my item is not in stock. Maybe I have been lucky but it works for me.

Can’t give zero stars or I would. And I wish I’d checked reviews before I shopped! Placed order a month ago. Issues from the start. Have repeatedly reached out to Stylevana only to be told, basically, items not in stock and coming. Continually. They don’t communicate issues to customers, they don’t have accurate listings on website. Avoid like the plague.

Absolutely shocking company. Told me my item wasn't in stock until date X. When date X arrived I was told it wouldn't be on stock for the foreseeable future.... They refunded me that item, but still haven't send out the rest of my order which could have been sent at time of ordering as the item they were waiting on isn't available now apparently. Sent numerous emails with no resolution and haven't been refunded.

Horrible service. 14 days + and still no idea where my package is. Highly disappointed. Would never purchase from here

i can't give zero stars, otherwise I would. do not order from this company, it's a scam. 1 month and still without my order. the courier as yet to receive it too, even though it was apparently dispatched 2 weeks ago from the warehouse. terrible customer service too. do not bother ordering from them. not sure how they can still operate!!!

Placed my order 2 weeks ago and it has still not been shipped. Appears to be ‘processing’ on the website. I have contacted customer services on both email and instagram and have received no response after 4 days!

Took my money, never sent my products. Waited 6 weeks and when i demanded a refund they started ignoring my messages. Sent 7 messages with no reply and still no goods. Had to report to my credit card.

dissatisfaction with the way my recent order has been handled. It is unacceptable that I was not informed that one of the items in my order was out of stock (their website DIDNOT mention about this!) now they are saying it’s not be available until October. What is even more frustrating is that I was only made aware after making the payment that the entire order would be delayed until that item arrives (bare in mind they are spamming for not mentioning that in the website). This means I am now forced to wait months for my products, which is unreasonable. I have only received a partial refund, and this is because of their intentional “mistake”

Never ever buy from this website it’s a scam, full of scammers are running this website

Today is 02.09.2024. Order placed on 18.07.2024. I have not received my order. I asked several times where my order was, on the 13.08.2024 I was asked to wait another 10 days (!) before they will open a case with the courier. It has now been 46 days since I placed the order - and I paid for priority shipping as well. I was patient and waited but this has gone on long enough. I have contacted them again several times, and in the end I asked for a refund. I got no response since the 13.08.2024, wich was 3 weeks ago. Summer is over now, I don't even need the items I've ordered anymore. Why I have to wait for them to file a case with the courier escapes me. They can file for the lost package and this need not involve me. I don't know what to do anymore. Nobody responds to me, I just want my money back, as in the meantime I've had to buy skincare somewhere else.