The site is wonderful for keeping a schedule of every client that books, and works to help resolve issues on their end. I would like to be able to add more than one payment method for instant payouts,... Näytä lisää
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I love stylseat. It’s the perfect middle man between me and paying customers. The app has plenty of features namely their email marketing and social post options. And they’re always innovative. While... Näytä lisää
I love Styleseat Being a top pro has helped me gain more clients. I have gotten 38 new clients from January to July 1st. I recently had a situation with a client who complained to styleseat about... Näytä lisää
I used styleseat for years. HOWEVER, the site has several unexpected fees and poor customer service which I eventually closed my account. I like my style seat stylist but I was paying too much for une... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
StyleSeat is a beauty and grooming marketplace that helps millions of new clients search, discover, and book beauty and barber professionals. For stylists and beauty professionals, it’s the only booking platform that grows your revenue for you by helping you get exposure to new clients and earn more for appointments. For Clients, StyleSeat offers thousands of top professionals to choose from for a variety of popular beauty services. Each professional has a list of services with pricing, photos and client reviews so finding the right pro for you is easy. Book an appointment right in the app or website, we'll send you confirmation and reminders and you can even pay through the app too! For Professionals, StyleSeat isn't just a booking app. We’re an all-in-one solution that helps salons, stylists, barbers, nail techs & more manage and build clientele. Our Pros earn more money, get exposure to millions of clients and keep their regulars coming back.
Yhteystiedot
94107, San Francisco, Yhdysvallat
- styleseat.com
3,3
Keskitasoinen
203 arvostelua
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Cancellation issue with StyleSeat
I had an issue with StyleSeat. I have been using StyleSeat for years. However, this time I made an appointment with my regular hairstylist. Due to a health issue, i couldn’t drive the distance to the Stylist salon. Therefore, I had to cancel the appointment. The appointment was canceled about three or so days before. The day of the appointment, my Stylist called me asking where was I? I informed her that I had canceled the appointment on StyleSeat. The Stylist informed me that the appointment was not canceled, and I told her I canceled it on StyleSeat I don’t know why the cancellation didn’t to register. I’ve contacted StyleSeat and the Stylist to discuss the technological issue with my cancellation. I was charged $80 fee. I contacted StyleSeat for a refund. However, they have just only written me back-and-forth , back-and-forth through emails, but never have offered a refund of the $80 nor have they acknowledge that the system had technical issues. For that reason I will not I use StyleSeat again. I still want an $80 refund. This has also impacted my relationship with my Hair Stylist. Because she thought I messed her appointment bookings up and she could’ve earned money.For that I am sorry. but historically speaking I have never been a no-show. I have always canceled my appointments in advance.
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä StyleSeat
We’re sorry for the frustration this situation may have caused, especially given your long history as a valued client. Unfortunately we can’t cancel appointments via email, and stylists set their own no-show/late cancellation policies.
Cancellations through StyleSeat will send notifications to both you and your stylist via email. To cancel an appointment, log into your account, open “Appts,” click “View Details,” select “Cancel,” and confirm that you've received the cancellation confirmation via email.
While we cannot provide refunds on behalf of the professional we would love the opportunity to look into the technical issue you experienced further. Please send any proof of your cancellation to support@styleseat.com so we can investigate and work toward a resolution. Our goal is to keep your experience fair and positive.
I’m constantly paying more fees I pay a…
I’m constantly paying more fees I pay a monthly fee which should be free considering all of the other fees I’m considering switching apps
2. marraskuuta 2025
Vastaus yritykseltä StyleSeat
We recognize your dedication to building your business and the success you’ve achieved, especially through the positive experiences you’ve created for your clients. We'd appreciate the chance to address your concerns around fees. Our aim is to ensure that any costs are matched—and ideally exceeded—by the value you receive from the platform.
Many professionals find that the platform helps them connect with more clients, strengthen their reputation, and grow their business. While we can’t discuss account-specific details here, our team will reach out to you directly to better understand your situation and explore ways to help you manage costs while continuing to succeed.
Your feedback is important to us, and we look forward to connecting with you soon.
Terrible experience, I’m done.
I am literally just trying to get my refund so I can delete my account and the app. I noticed that a lot of professionals have cancelled my appointments before as if I requested the cancellation when I didn’t. At first I really didn’t understand what was happening so I didn’t follow up with it, my fault. However, last month I booked an appointment for a full glam makeup, two professionals cancelled on me and again claimed it was by my request. When I sent messages as to why, none responded but every single time I rescheduled with someone else StyleSeat charged me a fee and the last appointment they even charged a deposit which I am still waiting to get refunded. The professional doesn’t have her contact number listed. I tried sending her a message and there was no response. She has an address listed and it will take you to the general area but no specifics so you don’t know where to go. I got there 15 mins before my appointment time messaged several times to send the specific address and waited for 40 mins. I only got a response 2 hours after the appointment saying she did not see the appointment because it was made last minute and for me to reschedule. I made the appointment the day before after the second professional cancelled on me. I have since then send her a message, send StyleSeat a message, filled out a form to get a refund and reported it but I have had NO RESPONSE. It’s been a month.
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä StyleSeat
We’re sorry to hear about your experience and understand how frustrating it must have been to have your appointments impacted and to be waiting on a resolution. We appreciate you taking the time to share these details so we can better understand and address your concerns.
To clarify, StyleSeat is a platform that connects clients with independent beauty and wellness professionals. While professionals manage their own schedules, locations, and communication, we take reports like yours seriously and will review them in line with our Terms of Service.
In situations where an appointment is cancelled by the professional, any applicable fees or deposits may be eligible for a refund depending on the circumstances. If an appointment is not accepted by a professional in time, your deposit and booking fee will be automatically refunded. Please email our Support team at support@styleseat.com with your booking details, any receipts or screenshots, and include “App Review” in the subject line. This will help us locate your account quickly and investigate further.
Thank you for bringing this to our attention. We value your feedback and the opportunity to work toward a resolution.
Site does not properly manage stylists
Site does not properly manage stylists. Stylists can lie and con people, and literally get away with it. The level of unprofessionalism is insane. Please be very careful because once they scam you, you won’t get your money back unless you contact the BBB. The company site will do NOTHING…as if they are in on it.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä StyleSeat
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We take concerns about professionalism and customer trust seriously, and if you’re open to it, we’d like you to reach out to our support team directly so we can look into the situation in detail. Please contact support@styleseat.com with the subject line “App Review,” so our team can further investigate this issue for you and address your concerns. Your input helps us enhance our processes and work toward providing a better experience for all users.
My favorite workplace
I absolutely love this app and I’ve been using it for years. I appreciate the opportunity to grow and develop with this platform. I especially enjoy the perks and data provided to premium membership and the StyleSeat Capital which has definitely been beneficial in growing my brand.
2. elokuuta 2025
Vastaus yritykseltä StyleSeat
We’re thrilled to hear how much you’ve enjoyed using StyleSeat over the years and that we've supported your growth. It’s great to know the premium tools, data insights, and StyleSeat Capital have helped you grow your brand and connect with more clients.
Supporting professionals like you is exactly what we aim to do, and feedback like this motivates us to keep improving. Thank you for being part of the StyleSeat community!
My experience on style seat is…amazing
My experience on style seat is amazing!! I get to post my work and also get to advertise my business as a stylist!! Becoming top pro is definitely a tremendous blessing!! Continue to grow and preserve on style seat and you can become top pro as well!!thank u
2. tammikuuta 2026
Vastaus yritykseltä StyleSeat
Thank you for sharing your experience with StyleSeat! We’re so glad to hear the app has helped you showcase your work, promote your business, and reach Top Pro status. That’s an exciting milestone.
Helping professionals grow through visibility, tools, and client connections is exactly what StyleSeat is built for, and we’re proud to support your continued success as part of our community.
I love this app
I love this app, as a new stylist on my own the sent me clients, also they have good marketing knowledge! Definitely use this app!
2. tammikuuta 2026
Vastaus yritykseltä StyleSeat
Thank you so much for your kind words! We’re thrilled to hear the app has been helpful in connecting you with clients and supporting your journey as a new stylist. It’s great to know our marketing efforts are making a positive impact for you.
We appreciate you being part of our community and look forward to continuing to help your business grow!
This company is a rip off
This company is a rip off. The rate is to high and they are hard to get in contact with they charge your clients a higher price than what's listed. Get your own easy simple booking. Don't be to desperate to use these people its not worth it.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä StyleSeat
We’re sorry to hear about your concerns and appreciate you taking the time to share this feedback. At StyleSeat, our pricing reflects the tools, exposure, and resources we provide to help beauty and wellness professionals connect with new clients, build lasting relationships, and grow their businesses.
We’d welcome the opportunity to learn more about your experience and see how we can help. Please reach out to our support team at support@styleseat.com and include “App Review” in the subject line, along with any details you’re able to share. This will allow us to review the situation and follow up with you directly.
Thank you again for sharing your perspective. We value feedback from our community.
Overall it’s a good company to work with
Good company just glitches sometimes but they get them corrected. However, they are an inconvenience sometimes.
11. heinäkuuta 2025
Vastaus yritykseltä StyleSeat
Thank you for sharing your feedback. We’re glad to hear you’ve had a positive overall experience and that issues are resolved when they come up. We also understand how technical issues can be inconvenient, and we appreciate your patience when that happens.
We’re always working to improve app performance and reduce disruption when issues do arise.
We’ve reached out to you directly via email to follow up and learn more. If you’d like to share additional details or need support, you’re welcome to reply there at your convenience. Thank you again for taking the time to leave a review.
I have never had a problem until I made…
I have never had a problem until I made an appointment and the stylist never responded to my messages. I submitted a ticket and received an email saying they will respond within 48 hours, the appointment is in less than 12 hours. While trying to give the stylist time to resound, didn't know if I should go or not, reschedule or cancel the appointment. There are no appointments available for me for the time I need the service. This is unacceptable, I will never use this APP again. I will go into salons to make my appointments.
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä StyleSeat
Hi Martina,
Thank you for sharing your feedback regarding your appointment. This is not the level of service we want our clients to experience, and we sincerely apologize for any inconvenience this has caused, as well as for the lack of responsiveness from your Pro.
In situations like this, we recommend messaging the Pro through the app or checking their profile for any contact details they have provided so you can reach them directly. If you have already made every effort to contact the Pro but still received no response, please email us at support@styleseat.com with "App Review" in the title and your details so we can further assist you.
Our goal is to provide a convenient platform that allows you to book appointments through our app without the need to visit the salon in person, and we are committed to ensuring you have a smooth and positive experience. Thank you for contacting StyleSeat.
I booked an appointment with a stylist…
I booked an appointment with a stylist on October 28 to take place on November 1st at5 am. On Thursday, the stylist reached out and asked about the style I wanted. I didn'thear anything else from her until I reached out at 5:30 pm on Friday, October 31st, thenight before the appointment was supposed to occur, to ask about the location of theservice (her profile states "mobile stylist"). She replied that she would not have time tocomplete the style I wanted, and that she could do it on Sunday at 5 pm or any day at 4 pm. None of those times worked for me, so I let her know that she should cancel the service since she was unable to complete the service at the time I scheduled. The next day, I was charged $80.00 for "late cancellation." I reached out to the stylist for a refund, and received the following response: "Hello LaVonya, I hope this email finds you well. How are you today? My name is ****, and I’m with the StyleSeat Support Team. Thank you for reaching out— I’m here to help. I truly apologize for the delayed response, as we’re currently experiencing a high volume of inquiries. I appreciate your patience during this time. I’m so sorry to hear about your recent experience and that your appointment was canceled by the stylist. I completely understand how frustrating it must be to be charged when the service didn’t take place, and I want to make sure we get this resolved for you as quickly as possible. To get started, I’ll need a bit more information. It looks like the email address ****** isn’t linked to any StyleSeat account in our system. Could you confirm if you might have used a different email when booking your appointment? I responded to the email with my other email and received a cookie-cutter response: "Professionals have the option to set a No-Show and Late Cancellation Policy, which is visible on their profile page," etc.
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä StyleSeat
Thank you so much for sharing this experience. We’re very sorry to hear what happened—especially after planning ahead and attempting to coordinate directly with the stylist. We completely understand how frustrating it feels to be charged when the appointment didn’t take place at the original time you scheduled.
Professionals on StyleSeat set and manage their own cancellation policies, and we recognize that situations like this should still be reviewed to ensure the policy was applied correctly. Our Support Team can take a closer look at the timeline, communications, and how the charge was processed to make sure everything aligns with the policy expectations.
Please email our team directly at support@styleseat.com, and include the email used for booking so we can locate the correct appointment. When you reach out, please also include “App Review” in the subject line—this helps us identify your case quickly and follow up with the appropriate review.
We appreciate you bringing this to our attention and would like the opportunity to assist further.
I love stylseat
I love stylseat. It’s the perfect middle man between me and paying customers. The app has plenty of features namely their email marketing and social post options. And they’re always innovative. While every matter isn’t always addressed right away I can tell the people in charge of keeping the app and business up to date are constantly thinking on how to improve
2. joulukuuta 2025
Good!
I feel like they have a really nice app! It’s easy and fun to use. They do make it easier for clients to book and find me!
2. joulukuuta 2025
I keep running into isues
I keep running into isues where any new client, even if I share my personal booking link, stylseat records them as a new client connection and takes $50. I constantly have to prove that i know the client. It makes me want to remove the new client connection feature.
2. joulukuuta 2025
Vastaus yritykseltä StyleSeat
Thank you for reaching out and sharing this. We understand how important accurate new client attribution is, especially when you're sharing your booking link directly with clients.
To make sure everything is being attributed correctly and to review any instances that don’t seem to match your records, our team would be happy to take a closer look. Please reach out to support@styleseat.com with the names or dates of the appointments in question and include “App Review” in the subject line. This will allow us to investigate the specific bookings and clarify why the new client connection fee was applied.
We appreciate you bringing this to our attention, and we’re here to help make sure everything aligns with your account activity moving forward.
I’m very happy with my business
I’m very happy with my business it’s my passion using style seat platform has made a great impact and very grateful of that especially when slow times during the year style seat is still able to refer new customers love it !!!!!
2. joulukuuta 2025
At this point I’m only on StyleSeat…
At this point I’m only on StyleSeat because I have too many clients to switch
2. joulukuuta 2025
Vastaus yritykseltä StyleSeat
Hello Septimus,
Thank you for writing a review about your experience. We appreciate your feedback, and we’re sorry to hear that you’ve been disappointed with StyleSeat.
We understand how important it is to find a platform to help run your business and make it as smooth as possible.
We believe our Premium Plan offers many features to help you grow and market your business. If you need help with your account or account growth, our team is always here to help. We can be reached through our Help Center here.
We truly value your time with StyleSeat and the business you’ve built on our platform. I hope you have a great day!
When I got my hair cut it wasn't what I…
When I got my hair cut it wasn't what I asked for. I asked for a mid taper when instead got to low fade, the top is uneven, and now I have a high top even tho I never wanted one. I asked for a trim when instead he cut it too low. My front is short than any place else. And the top of my head looks like there's no hair:same length as when I came in.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä StyleSeat
Hi there, thank you for taking the time to share what happened. We’re really sorry to hear about your experience. That sounds incredibly frustrating, and we never want anyone in our community to leave an appointment feeling disappointed or unheard.
It sounds like your feedback may have been meant for the professional who provided the service. Reviews for a Pro are typically shared through your appointment in your StyleSeat account or from links in communication we send, and we just want to make sure your feedback reaches the right place.
Just to clarify our role: StyleSeat provides the booking and business tools professionals use, but we don’t manage their businesses or the services they provide. Because of that, we aren’t able to adjust service outcomes or issue refunds directly on their behalf. However, most Pros genuinely want their clients to be satisfied and are open to working toward a resolution when something doesn’t go as expected.
That said, we always want to do right by our community and make sure you’re supported. We weren’t able to locate a support ticket based on your review, but if you’re open to it, please reach out to us at support@styleseat.com with "App Review" in the subject line. Once we hear from you, we’ll be able to take a closer look and help however we can.
Thank you again for sharing your experience. We’re available to help look into things further if you’d like.
My daughter loves coming to the salon…
My daughter loves coming to the salon for Ms Rukee to do her hair. Thanks for your patience.
7. marraskuuta 2025
Highly recommend StyleSeat for…
Highly recommend StyleSeat for marketing your business .. They have definitely helped me grow my business in a new area
2. marraskuuta 2025
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