Paul the maintenance man was amazing today! His response times are so quick and he was so helpful when waiting for the electrician !!
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Katso, mitä arvostelun kirjoittajat sanovat
私はMuskan Kohliさんに担当して頂きました。 終始丁寧なご対応で、わからないことを質問するとすぐにレスポンスを頂けました。 また私の希望する条件のaccommodationをいくつも提案していただき、納得の行く滞在先を見つけることができました。 翻訳機を使いながら拙い英語でやりとりしましたが、最高のサービスを受けることができました！ I was assigned to... Näytä lisää
Yritys on vastannut
9:33 student.com Cuéntanos más sobre tu experiencia... Lee nuestras Directrices de Uso para autores de opinión se puso en contacto rápidamente con migo para ofrecerme varias opciones según nuestr... Näytä lisää
Yritys on vastannut
I’ve had an amazing experience living at Waterways Loughborough! Tomorrow marks my last day, and I want to extend a huge thanks to Dinesh Karthick and the team at Unite Students for all their suppo... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Opiskelijoiden asumiskeskus
- Ryhmämajoitus
- Online-markkinapaikka
- Kiinteistönvälitystoimisto
- Opiskelija-asuntolat
Tietoja yrityksestä Student.com
Yrityksen kirjoittama
Student.com - Find your perfect home
Yrityksen kirjoittama
- We are here to help you find your perfect home away from home at university.
- With over 1.25 million student beds listed in 500+cities and over 135 countries, we are here to find your student accommodation no matter where you want to study.
No Hidden Fees, No Charges
Here to help you every step of the way
No hidden fees, no charges, Student.com provides a totally free service to help you every step of the way when booking your student accommodation.
Yhteystiedot
124 City Road, EC1V 2NX, London, Yhdistynyt kuningaskunta
- 0800 652 4582
- contact@student.com
- student.com
4,7
Erinomainen
3 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Dinesh Karthik was very responsive
Dinesh Karthik was very responsive, friendly, and helpful for us
he help us to find accommodation for our son, he help to find the accommodation suitable with our budget
thanks dinesh!!
5. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
It's great to hear that Dinesh provided such helpful and friendly assistance in finding accommodation for your son within your budget. I'm glad he was responsive and made the process smoother for you. If you have any more questions or need further assistance in the future, don't hesitate to reach out.
We really appreciate to Dineshkarthik…
We really appreciate to Dineshkarthik for his help to find my children accomodation in Sydney Australia. Very helpfull, quick response. I was able to contact Dinesh anytime even during night time. Thank you Dinesh... 👍👍👍
5. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
I'm delighted to hear that Dinesh provided such helpful assistance in finding accommodation for your children in Sydney. It's wonderful that he was responsive and available to assist you, even during nighttime. If you have any more questions or need further assistance, feel free to reach out.
Thank you Kiara
I would like to express my sincere gratitude to student.com and Kiara for their help in providing insightful and timely response in assisting my brother in getting a student accommodation in Melbourne Australia. Although we ended up taking on another offer but their outstanding customer service is greatly appreciated. Thanks so much!
24. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
Thank you for sharing your experience, and we're glad to hear that Kiara and Student.com provided insightful and timely assistance in helping your brother find student accommodation in Melbourne. We understand that circumstances may change, and we appreciate your acknowledgment of their outstanding customer service. If you or your brother ever need assistance in the future, please don't hesitate to reach out.
Received really good help from my agent Dineshkarthik
Received really good help from my agent, was always available when I need and was a great help in helping my book my accommodation would 100% recommend if u are wanting to book an accommodation.
22. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
It's wonderful to hear that you received such helpful assistance from your agent! Having someone who is readily available and supportive can make a big difference when booking accommodation. Thank you for sharing your positive experience, and we appreciate your recommendation! If you need any further assistance or have any questions, feel free to reach out.
Vastaus yritykseltä Student.com
It's great to hear that the team took the time to explain all your options thoroughly. Understanding your choices is crucial, especially when it comes to something as important as accommodation. If you have any further questions or need additional assistance, don't hesitate to reach out.
Terrible
Terrible. Tried to contact them and after few days i had to double text them for them to finally reply and say that i need to go find it somewhere else
4. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
I'm sorry to hear about your frustrating experience. It's important for our customer service to be responsive and helpful, we are sorry we fell short of this standard. Accommodation availability shifts rapidly throughout the year and we try to ensure that all requirements are met. Thank you for your feedback it is very valuable and will help our team improve their services in the future.
We have tried to contact you to understand more about your experience and sadly haven't been able to reach you.
Muskan Kohli
Muskan Kohli was really helpful and the information given by him was really clear. Thank you so much for everything again :)
8. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
That's great to hear! I'm glad Muskan was able to provide clear and helpful information to assist you. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your accommodation!
Gentillesse et réactivité de Hina
J'ai apprécié la réactivité de Hina, et le fait qu'elle me parle en français. J'ai apprécié le suivi du dossier et les réponse à mes questions sur WhatsApp.
20. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
It's great to hear that Hina was responsive and able to assist you in French. Following up on your case and providing quick responses via WhatsApp are certainly important aspects our team focusses on when it comes to helping you in finding accommodation. If you have any other questions or need assistance in the future, feel free to let me know.
The responsiveness and concern on…
The responsiveness and concern on solving and making the experience as seamlessly as possible. Both Kelvin and Ishita were just too happy to help.
26. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
It's wonderful to hear that Kelvin and Ishita were responsive and focused on making your experience as smooth as possible. We know our focus on dedicated and caring assistance really makes a difference when navigating through the process of finding accommodation. If you have any further feedback or need assistance in the future, don't hesitate to reach out.
Assistant responded quickly and helped…
Assistant responded quickly and helped us to assign everything as we wanted.
19. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
Thank you for your feedback! We're glad to hear that we could assist you promptly and according to your preferences. If you have any more questions or need further assistance, feel free to reach out to us anytime. We're here to help!
Helpful and reliable agent
The agent was really helpful and guided us through all stages of thr registration process.
15. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
We're delighted to hear about your positive experience with our agent! If you have any more questions or need assistance in the future, feel free to reach out. Don't forget to leave a review of your new accommodation on Student.com to help future students like yourself!
Excellent and Professional Service.
Excellent and Professional Service.
Kudos to Dinesh Karthik.
18. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
We're thrilled to hear that you had an excellent experience with Dinesh! If you have any further questions or need assistance in the future, don't hesitate to reach out. And don't forget to share your feedback by leaving a review of your new accommodation on Student.com. Your insights can help others in their search for housing.
Great and really helpful consultant.
6. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
We're glad to hear that you had a positive experience with our consultant! If you have any further questions or need assistance, feel free to reach out. And don't forget to share your feedback by leaving a review of your new accommodation on Student.com. Your insights can be invaluable to others searching for housing.
Excellent Accommodation Service for Students!
I recently used Student.com to find accommodation near my university, and I couldn't be happier with the service! From the easy-to-use website to the helpful customer support team, everything exceeded my expectations. The options provided were diverse, and I found the perfect place that fits my needs and budget. The booking process was straightforward, and I felt supported every step of the way, especially by my Booking Consultant - Nutan Sah. I highly recommend Student.com to any student searching for accommodation. Thank you for making this part of my journey stress-free!
28. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
Thank you for sharing your positive experience with Student.com! We're delighted to hear that you found the perfect accommodation near your university with the help of our website and customer support team. Nutan and the rest of our team work hard to ensure that students like you have a stress-free experience when searching for housing. Your recommendation means a lot to us, and we appreciate your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Sometimes respons is late.
Sometimes respons is late.
But she made effort for me.
25. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
Thank you for your feedback. We strive to provide timely assistance to all our clients and are continuously working to improve our efficiency. We appreciate your understanding and patience. If you have any further questions or need assistance, please feel free to reach out to us.
Scamming students.
Please no matter what happens do not contact these thieves and expect them to help you get an accommodation because they only care about stealing your money.
I first booked a room through this website and paid the deposit for it and after a couple hours they told me that the room was not available (?). I asked for a refund and they stopped responding. The person who was e-mailing me was the most unprofessional customer service I have ever encountered.
Please save your money and stay away!
24. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
We sincerely apologize for the negative experience you encountered while using our service. It's deeply disappointing to hear that we fell short of your expectations, and we understand the frustration that this may have caused you. Providing reliable and professional service is our top priority, and we regret any inconvenience or disappointment you may have experienced as a result of this situation.
Your feedback is invaluable to us, and we take it seriously. Rest assured that we are actively investigating this issue to prevent similar occurrences in the future. We are committed to addressing any shortcomings and continuously improving our services to ensure a better experience for all our users. Accommodation availability shifts rapidly throughout the year and we try to ensure that all requirements are met when taking bookings and working with our partners.
If there's anything further we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. we are here to help in any way we can.
Efficient & superb service
Kelvin was extremely helpful and effecient throughout the whole process of my accommodation application, and is very prompt with his replies to my queries regardless of the time I was texting. He has also efficiently assisted me in terms of some of the challanges I was facing and this relieved me of alot of stress!
14. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
Thank you for sharing your positive experience. We're delighted to hear that he was able to assist you efficiently and effectively throughout the accommodation application process, and that he provided prompt and helpful responses to your queries. We'll be sure to pass along your appreciation to Kelvin and the team. If you have any further questions or need assistance in the future, feel free to reach out.
not recommended
I had an unpleasant experience with the booking service, Student.com. Initially, their customer service representative, Sunil Sam, was very pleasant and even promised to provide us with an Uber voucher upon booking the accommodation. However, after we completed the booking, the company's responsiveness decreased considerably. Sunil Sam been ignoring our messages and delaying their responses to our inquiries about the promised Uber voucher. I find this lack of communication and poor customer service unacceptable. I am disappointed with Student.com, and I would not recommend their services to anyone.
13. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
We're truly sorry to hear about the unpleasant experience you had with our booking service. It's sad to learn that the level of service you received did not meet your expectations, especially after the initial positive interaction with Sunil.
We regret any inconvenience caused by the lack of responsiveness and communication regarding the promised Uber voucher.
Please know that we take your feedback seriously and are actively investigating this matter and we have reached out to you to clarify the circumstances around the delivery of this voucher to ensure that it doesn't happen again in the future. We value your satisfaction and trust and are committed to addressing any issues promptly.
If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. Your feedback helps us improve, and we appreciate the opportunity to make things right.
The aent was very flexible and…
The agent was very flexible and accomodative.
The information was provided was relevent and always ready to answer
9. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
Thank you for sharing your feedback! We're glad to hear that the agent was flexible and provided relevant information promptly. If you have any further questions or need assistance in the future, feel free to reach out.
Rushing, misleading and not replying to messages
I was pulled in to a whatsapp group for enquiries. I was asked if i have any preference to my accommodation. My first priority is nearest to my uni and at a more affordable cost. But one of the consultants straight up suggested me an accommodation that was nearly 20 minutes away from my uni at a high price. After some self research i found that there was another accommodation with 5 minutes walk away from my uni which is way cheaper WITH THE SAME APP… Besides another consultant was just very rushing me into booking and paying for the accommodation without me even having the time to think properly. Not to forget, they DO NOT REPLY TO YOUR MESSAGES! This would be one of the worst services i have encountered. Even after blue ticking your messages none of them would reply even it is an emergency question. ESPECIALLY AFTER YOU HAVE BOOKED THE ACCOMMODATION THROUGH THEM! Which is really disappointing…
2. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student.com
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you've faced. It's disheartening to hear that our service did not meet your expectations.
We apologize for the miscommunication and any inconvenience caused by the accommodation suggestions that didn't align with your preferences. Additionally, we regret you felt rushed during the booking process and the lack of timely responses to your inquiries. This falls short of the standards we aim to uphold.
Please know that we are investigating the matter internally to ensure that such issues are addressed promptly and that our service improves. If there's anything specific you would like us to look into or if you have further feedback, please feel free to share more details with us. Your satisfaction is our priority, and we are committed to resolving the concerns you have.
We appreciate your understanding and the opportunity to improve our service based on your feedback.
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