Stuart Turner Ltd Arvostelua 673

My pump had stopped working.it was only 5 month old, contacted Stuart Turner and they asked me to photograph the installation, Eddie sorted me out with a new pump with no hassle. Great service with no fuss. They also said they would collect my old pump! Brilliant.

Eddie McCreadie, was very professional, and sorted matter concerning warranty in a very timely fashion.

My 2 year old pump was leaking. ST representative was very unhelpful. Said my pump had not been registered even though I definitely did online, causing me to purchase another pump with installation costing a total of £1000!!!!!
I have registered the new pump online but called ST to confirm only to be told the new pump was not registered!!

Good solid product trading from Adam and Matt both very experienced so they know what they are talking about. Factory tour was interesting as well.

I dealt with James, who understood my problem and tried to help me. In the end, we sorted out our problem to my satisfaction.

What a great company with fantastic customer service I sent a pump to them to get reconditioned they advised me it wasn't the correct pump so saving me a lot of money and time very helpful and so sent emails to help me out with what I needed products great and the after service is even better Thank you Jason Acock

Phoned Stuart Turner with obscure questions regarding a 40 year old pump and was answered with patience, detailed information and a sense of humour. Thank you Helen for your time, understanding, information and laughter!

PS the pump only failed because of householder negligence resulting in frost damage ........oh dear!

Technical support from Eddie was excellent
Supported by email, phone & video link to resolve issue

Just got off the phone to Eddie who helped me with a new pump registration.
Eddie was very polite and comes across as a true professional in his field.
I highly recommend Stuart Tuner pumps as they are better quality than other manufacturers and actually seem to last longer. Good customer service and warrenty.
Thanks
David

Eddie's help and advice was spot on customer felt very satisfied with the service due to sound advice given down the phone I also learnt some basic steps which will be useful in the future.
Thank you.

Excellent Technical Support service.

I am a customer with no plumbing knowledge.

The team helped in looking at the existing shower pump installation by explaining how to use my mobile phone to live-stream to them so that they could advise on what was necessary to make a more satisfactory installation of their pump.

They sent more information by email so that my plumber can be informed of just what is needed to improve the installation - and also offered to advise him by phone if he needed more information.

I think that the service was exemplary.

Purchased a new pump as a replacement for an existing one. A fault present with one of the hoses and ST had a replacement in my hand within 24 hours. Exceptional service, fitted and all sorted!

I called Stuart Turner for technical advice regarding a pump that had failed. Without any hesitation, the technical support team, especially Eddie was professional and accurate in giving me advice. He quickly diagnosed the problem and arranged for the required parts to be sent out.

Amazing experience, well done to the whole team.

Call picked up promptly and talked me through whilst on the phone gave me advise on what to check resulting in a new item required and advised of companies to get the part

No Warranty covered and will not offer a replacement or refund. Very worst service provided and kept fobbing off. Not reliable. No response to my recent complaint since Dec 2025. Pump hardly made it for a year and few months and not impressed!

Very friendly help when I was finding it difficult to register my Monsoon pump for the warranty. Eddie couldn't have been nicer or more responsive.

I had problems registering my product guarantee on line and contacted the company. Eddie McCreadie dealt with my problem and emailed me a link to upload my invoice. I received an email back with confirmation of the 5 year extended warranty, in the same afternoon.
Excellent service and the very professional way he handled my call.

Eddie was very helpful and efficient. Can't fault his service

Eddie was very patient and very helpful. He made sure I was in touch throughout the phone call.

recently contacted Stuart Turner Ltd regarding an enquiry about my pump, and I was very impressed with the service I received. Eddie was extremely helpful from start to finish. He took the time to listen to my issue, explained everything clearly, and made sure I understood the next steps.

It’s refreshing to speak to someone knowledgeable, patient, and genuinely willing to help. Excellent customer service like this makes a real difference. Thank you, Eddie, and the team at Stuart Turner LTD!